PROFILE SUMMARY: Dependable, organized, enthusiastic Medical Billing and Coding Specialist who is quick to learn, experienced in customer relations, able to multi-task in a fast paced environment with excellent problem solving skills, and a team player able to support meeting and exceeding goals and deadlines.

EDUCATION

Completing Associate of Applied Science - Office Administration Technology

Jefferson State Community College, Birmingham, AL Anticipated Graduation 05/2024

Relevant Coursework

Records Management

Office Procedures

Medical Coding and Billing Certification, Herzing University, Birmingham, AL 06/2020

Insurance Billing and Coding Specialist Diploma, Herzing University, Birmingham, AL 12/2019

Administrative Assistant Diploma, Stratford Career Institute, Birmingham, AL 05/2019

SELECTED SKILLS SUMMARY

Knowledgeable in medical terminology, medical records management, ICD-10 forms, insurance billing procedures, statues, and regulations

Understanding of HIPAA regulations and knowledgeable of medical coding diagnoses

Competently able to use electronic and hard copy health records for data verification, data entry, and accounts management

Excellent telephone etiquette used in screening telephone calls, responding to inquiries, and dispensing information

Interacts effectively with the public by using effective communication to gather and relay information

Collaborates with individuals and teams within the organization to process administrative issues

Detail oriented with effective problem-solving skills using analytical/critical thinking skills and sound judgment

Ability to exercise confidentiality, discretion, diplomacy, and professionalism

Adept at addressing and resolving customer concerns while following company policies and procedures

Knowledgeable in MS Word, Excel, and other industry related software

WORK EXPERIENCE

Housekeeping, Sonesta ES Suites, Birmingham, AL 2020 - Present

Room Attendant, Candlewood Suites, Birmingham, AL 2017-2020

Housekeeping, Hampton Inn, Birmingham, AL 2009-2015

Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts to clean and disinfect vacant rooms

Disinfected equipment and supplies, using germicides or steam-operated sterilizers

Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and other work areas so that health standards are met

Emptied wastebasket and transported other trash and waste to disposal areas

Observed precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors

Janitor, Diversified Maintenance, Birmingham, AL 2015-2018

Assigned to Kohl’s Department Store

Serviced, cleaned, and supplied restrooms

Cleaned building floors by sweeping, mopping, scrubbing, and/or vacuuming

Gathered and emptied trash and disposed of in outside container

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