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Customer support executive

Location:
Indore, Madhya Pradesh, India
Posted:
July 16, 2023

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Resume:

Curriculum Vitae

Irshad Multani

Email: adybr9@r.postjobfree.com

Cell:+91-782*******

Residential Address: 18 Begam Bagh Colony Hari Fatak Road, Ujjain Jn. Dist. Ujjain [M.P]

Pin-456001

CAREER OBJECTIVE:

To work in an Environment Which encourages me to succeed and grow professionally.

Where i can utilize my skills and knowledge appropriately.

ACADEMIC DOSSIER:

Sr. Qualification School/College Board/ Specialisation Perce

No and Year of ntage

University

completion

1 Secondary Govt. Higher M.P. Maths & 48%

Education Secondary School, Science, 2011

(10th) Sarafa Ujjain,

(M.P)

2 Higher Govt. Higher M.P Maths & 72.2

Secondary Secondary School, Science, 2013

Education Maharajwada

(12th) Ujjain, (M.

3 Bachelor of Prashanti Institute Rajiv Computer 71.8%

Engineering of Technology, Gandhi Science, 2017

Ujjain (M.P) Technical

University

(M.P)

4 Master of Laxmi Narayan Rajiv Computer 68.5%

Technology College of Gandhi Science, 2019

Technology, Technical

Indore University

(M.P)

PROFESSIONAL WORK EXPERIENCE :

Excellent work ethic and time management skills to complete jobs efficiently. Flexibility to

work non-traditional hours when required.

Byjus – Think & Learn Private Ltd.

Retention – Assistant Manager [29th of March 2022 till Present]

Roles and Responsibilities:

Connect with the potential customers (Parents and Students), set up meetings.

Drive successful revenue for the organisation by explaining parents properly, based on

prior research about the student’s activity on the application explaining to them the

benefits of e-learning and hybrid curriculum.

Explaining the benefits of early learning and retaining customers by using retention

tools.

Root cause analysis of the cancellation requests.

India Mart, Ujjain [M.P].

Customer Care Executive [1st April 2021 to 17th of March 2022]

Roles and Responsibilities:

Root Cause Analysis.

Customer satisfaction.

Data Entry.

Customer satisfaction Product entries.

Identifying the Product name, color and Size.

Higher Secondary School Teacher.

Shree Gayatri Vidhya Mandir Jahangirpur [17th of June2017 to Till 30th March Higher 2021 ]

Effective taught physics to 12th class students and Maintained interest enabling students

significantly hone learning skills.

Counselling the students for Admission Purpose.

PROJECTS:

Major Project on Cloud Computing.

Minor Project On E- Commerce.

PERSONAL PROFILE:

Date of Birth October 15th, 1995

Father’s Name Mr. Irshad Multani

Marital Status Married

Languages Known English, Hindi & Urdu

Nationality Indian

Residential Address 18, Begam Bagh Colony Hari Fatak Road, Ujjain Jn. Dist.

Ujjain [M.P] Pin-456001

Strong Point Good Communication Skill, Proactive Approach, Quick

learner, Goal Oriented.

Weak Point I feel uncomfortable until I finish my work.

Hobbies Playing Table tennis, Watching moovie & Listening Songs

COMPUTER EXPLOSURE /SOFTWARE SKILLS:

Proficient with the use of Windows

MS-Office (Word,Excel,Outlook,Powerpoint)

Google Drive (Docs,Sheets,Slides,Forms)

Email (mail,filters,folders,rules)

DECLARATION:

All the above given details are correct and to the best of my belief. I understand that if

anything found incorrect will be liable to rejection.

Date :

Place : Irshad Multani



Contact this candidate