KRISTEN M.

RICHARDS

adybpk@r.postjobfree.com

602-***-****

Surprise, Arizona 85387

Online Profile

https://www.linkedin.com

/in/kristen-richards-

63466230/

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

PROFESSIONAL SUMMARY

Focus Point of Sale of Arizona - Operations Director 01/2011 - Current

The Selmor Group - BDC Manager

05/2008 - 01/2011

WORK HISTORY

Oversaw California and Arizona offices; streamlining all departments and offices together.

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Mentored employees and offered constructive feedback for performance improvement.

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Determined and initiated strategic business for quality control purposes, to boost delivery times and achieve cost-effectiveness.

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Established quality customer relationships through consistent delivery on commitments and boosted customer satisfaction.

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• Negotiated contracts, pricing structures and delivery schedules. Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.

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Collaborated with executives to develop and execute strategic business plans.

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Collaborated within sales team to brainstorm business development strategies and identify customer product needs and preferences.

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Worked with outside sales during Covid as we did not have sales advisors

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Worked with project management team from sales implementation to final invoicing

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Ordered all hardware; worked with vendors to get best pricing and availability on hardware that we needed

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Managed day to day operations, assisted all employees with questions they needed to manage their day properly

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Conducted daily sales meetings to make sure sales team was on track and meeting their quotas

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Conducted weekly project operations meetings to make sure all projects were on track.

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SKILLS

• Manage Operations

Strong Salesforce and Zendesk

skills

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• Client Advocacy

Records Organization and

Management

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Desktops, Laptops and Mobile

Devices

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• Operational Excellence

• Directing Team Members

• Travel Itineraries

Glendale Community College

Glendale, CA

Some College (No Degree):

Continuing

Accounting (2 Years) Art History

Computer Technology Anthropology

Arizona State University

Glendale, AZ

Some College (No Degree): English

Psychology Math (Calculus)

Computer Sciences Sociology

Economics

EDUCATION

• Continuing education in General

ABI Lighting and Signs - Office Manager/Service Manager/Project Coordinator/President's Assistant

01/2005 - 05/2008

Worked Selmor/KIA Pilot program exclusively; was able to maintain some dealerships to stay with program after program ended.

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Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.

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Generated promotional letters, postcards and emails to encourage customers to visit dealership.

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• Helped team achieve goals to boost sales and build morale.

• Posted appointments on internal board to notify sales department. Conducted calling blitzes for select customer demographics to support marketing initiatives.

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Offered incentives to reschedule no-show and canceled appointments.

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Confirmed scheduled appointments to reduce chances of potential buyer no shows.

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Logged customer comments in dealer management system for follow-up.

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Responsible for general office flow, (2) project coordinators and (2) service techs

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As Service Manager, made sure technicians were routed properly and schedules remained on time

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Interacted with clients to notify them immediately when jobs were complete or incomplete

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• Billed out jobs when completed.

• As Project Coordinator, handled projects from estimate to billing

• Created bids and followed up on them if there was no response Once bids were approved, worked with clients to gather information needed to pull permits for signs

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• Once permits were approved, scheduled install dates

• Work orders and install packets were made for all install crews

• Upon completion sent photos of projects

• Coordinated city inspections

• As Office Manager, passed out previous days work packets Made sure all coordinators had proper materials and information to make their day go smoothly

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• Backed up reception when needed

• Made sure all daily interactions in office went smoothly

• Acted as assistant to President of company

• Made sure all of Presidents appointments were placed on calendar

• Put together installation schedule

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