Visual Merchandiser and creator of magical stores

JAMES HORNE

*** ****** ***,, ********, **, *****, US 334-***-**** adybpe@r.postjobfree.com

To increase profitability and drive business results, I am committed to maintaining professional relationships with clients. Achieved success in providing unsurpassed customer service. General Manager who is well-versed in dealing with difficult customer issues and promoting positive outcomes. Solid team player with an outgoing, upbeat demeanor and a track record of building rapport with clients. Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly. Empathy, dependability, and enthusiasm for customer satisfaction. With a team-oriented mentality and a commitment to customer satisfaction, business goals, and sales excellence, I am efficiency-driven and organized. Prioritizes process efficiency, detailed documentation, and organization. Motivated to keep customers happy and contribute to the company's success. To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions. Committed to providing world-class customer service while remaining professional. Under duress, personable and professional.

Expert at providing relevant information and options for resolving problems effectively. Knowledgable in a variety of design and testing methodologies. Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers. Team Leadership

Stocking and replenishing

Self-motivated

Project management

Sales expertise

Staff education and training

Extremely organized

Budgeting and finance

Receipt and refund issuance

Cash Handling

Cleaning and sanitizing

Money handling abilities

Complaint resolution

Retail materials management

Professional telephone demeanor

Product promotion

Conflict resolution

Report preparation

Training development aptitude

Safe food handling

Staff development

Guest inquiries

Cash register systems

Strategic sales knowledge

Strong verbal communication

Food preparation

Service standard compliance

Credit card processing

Shipping procedures understanding

POS systems expert

Report writing

Psychology - Some college (No degree)

Huntingdon College Montgomery, AL

High School 1984

Smiths Station High School Smiths Station, AL

Customer Returns Processor November, 2022 to April, 2023 Amazon Pendergrass, GA

Return merchandise was distributed to appropriate store departments or palletized for liquidation. Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service. Double-checked the data's accuracy and integrity.

Provided excellent customer service by gathering feedback on product flaws. Managed multiple tasks in a high-volume environment. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Assistant Manager Front End / Visual Merchandiser July, 2021 to October, 2022 Bloomwoods Flowers & Gifts Columbus, GA

Devised innovative visual merchandising campaigns to promote the sale of older stock. Developed a reputation for punctuality and hard work. Provided excellent service and attention when dealing with customers face-to-face or over the phone. Placed prices and descriptive signage to enhance displays and promote items. Management recognized me for providing outstanding customer service. Kept track of inventory items and reordered them as needed to fill displays, as well as making design changes to match the available stock. Oversaw visual displays for [Type of company] in order to increase exposure and revenue. Oversaw visual displays for the 5000 sq ft showroom in order to increase exposure and revenue. Retail Specialist July, 2020 to June, 2021

B w Capps Inc Opelika, AL

Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance. Kept my knowledge of store sales, payment policies, and security standards up to date. Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online. Assisted customers in locating and selecting merchandise in any store department. Kept an eye on customers for signs of security issues and reported them to management. Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts. Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager. ASM Merchandising

Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches. Improved the overall appearance of the store by paying close attention to product and display placement. Kept track of display inventory, replenished it, and reorganized it based on available stock. Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance. Promoted seasonal products and trends to ensure efficient stock movement. Merchandised new stock in order to attract customers, grab their attention, and increase sales. Assisted customers in locating and selecting merchandise in any store department. General Manager July, 2007 to September, 2016

Pottery Barn Outlet Memphis, TN

Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems. Ensured customer satisfaction before, during, and after all work. Reviewing financial transactions and keeping track of the budget to ensure that everything runs smoothly and on time. Encouraged team members to work together to achieve profit and performance objectives. Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service.

Internal candidates for potential management roles were recruited and trained by me. Was in charge of weekly payroll management and submission. Established project timelines and kept teams on track to meet milestones on time. Was responsible for ensuring that every shift went as smoothly as possible. Assisted in the growth of the company.

Aided regulatory compliance by supervising all audits to ensure protocol adherence. Improved operational success by employing effective staffing, providing excellent training, adhering to safety regulations, and providing prompt customer service. Was in charge of product distribution, merchandising, and showcasing. Organized budgets, oversaw P&Ls, and consistently met margin targets to stay on track with growth plans. Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

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