Business Development Customer Experience

Beth McKenna

adybnm@r.postjobfree.com Cell: 248-***-**** http://www.linkedin.com/in/firstlastname

Professional Profile

Strategic, results oriented, decisive leader/manager with proven success identifying growth opportunities and initiating strong business acumen. Over 25+ years’ experience at Ford Motor Company has allowed the ability to work with cross-function teams and have fostered a passion for internal business needs and also in-depth relationships (internal/external) to meet business objectives. Thrive in fast moving/changing environments requiring focused strategic decision making and immediate tactical execution.

Passion for the business & customer Make sound decisions using facts & data

Professional Experience

Ford Motor Company, Dearborn MI (office/remote) 1997 to 2022

Global Customer Experience/Success Manager - Marketing 2020 to 2022

The goal of this position was to create customer advocates by delivering owner and user experiences with honestly, expertise and care. Also treat customers like family, build lifelong relationships to create a network of brand advocates. Managed the Global Consumer Experience Movement (CEM) Assessment which identifies the employees view point of the dealership on the frontline.

Improved Dealership Employee View Point Assessment KPI performance over prior year:

Exceeded dealership as a place to work from 77.4% to 80.1%.

Delivered and increased inspired and motivated to do best work from 80% to 82%.

Increased I’m proud to work at this store from 84% to 87%.

Improved I plan to be working at this store greater than 1 year from 83% to 86%.

Vendor Manager – Ford Credit 2019 to 2020

Supported the delivery of competitive contracts and achieved cost savings objectives while supporting enterprise process efficiencies and elimination of out dated practices. Sourced alternate suppliers as necessary and sourcing process to develop procurement strategies that will help Ford Credit secure best value on contract renewals.

Managed 4 buyers with a total cost saving of $4.5m as a result of negotiations and cost avoidance.

Engaged budget holders in a collaborative sourcing process to develop procurement strategies at will help Ford Credit secure best value in contract renewals.

Global Auto Show Manager – Marketing 2016 to 2019

Create, develop, implement technology and innovation exhibits that attract consumer and build awareness of and consideration for our products. Drive efficiencies & share assets at maximum number of venues globally.

Created vision, strategic framework and tactics for over 80 Ford Auto Shows.

Achieved $5m (10%) year over year cost savings on the Auto Show budget.

Research at the shows improved by 5% to a total of 90% overall.

Global Purchasing Manager: Direct and In-direct departments 1997 to 2016

Developed and maintained strong supplier partnerships.

Lead supplier commercial negotiations including cost reduction targets.

Managed supplier RFIs, RFQs, and Commercial Agreements (Global Terms & Conditions)

Quoted and negotiated market pricing using trends and business requirements with suppliers for the purchase of direct/service parts, tooling, and services.

Approved Purchase Orders for Prototype, production, services, etc.

Assist in the resolution of cost, quality, and delivery issues affecting the supply of goods or services.

Worked with other Global Buyers in both In-direct and Production to develop global strategies and implement solutions.

Identified and implement cost reductions, negotiated cost avoidances for suppliers requesting cost increases.

Developed and executed strategic sourcing strategies.

Ensured supplier adherence to Ford Global Terms and Conditions.

Managed commodities within these Departments: Chassis, Body & Exterior, Electrical, e-Business (IT), Marketing & Sales purchasing.

Direct reports: Managed, trained, mentored, created a culture that encouraged and rewarded working together including stakeholders (Legal, Engineering, Cost Estimating, Marketing and Finance)

Developed Global Commodity Strategies (USA/Canada, China, Europe, Mexico, South America, Asia Pacific) for Auto Shows, Events, Communications & Training/HR. Presented to VP of Purchasing and all Global Directors to gain approval.

Worked with Audit to identify a $5m cost saving with a supplier that wasn’t invoicing actuals but billing on a straight monthly cost basis.

Reviewed company vehicle program with suppliers regarding the Fleet Vehicle Program.

Co-developed Annual Top 100 Supplier Meeting to manage external expectations & new requirements/changes. Internal Corporate Services & IT suppliers/customers were invited.

Bi-Monthly reviews with suppliers to solve open issues and performance.

Developed and maintained elective controls with corrective actions from General Auditors Office, MCRP/S-OX reviews, ISO audits & Operations Identified Comments (IOC’s).

Ryder Integrated Logistics - New Business Development 1992 to 1997

Skills

Attention to Detail

Active Listening Skills

Works well with others (building relationships)

Improved Customer Experience

Built Customer Loyalty

Positive Attitude

Time Management

Interpersonal Skills

Diversity advocate

Microsoft Office: Word, PowerPoint, Excel & Access

Adobe

Purchasing software

SAP Ariba

Education

MBA, International Business, University of Detroit Mercy

Studied at University of Oxford, England

Bachelor of Arts, Eli Broad School of Business - Supply Chain Management, Michigan State University

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