KHEMIRI SABRI

CUSTOMER SERVICE SUPERVISOR

PROFILE

WORK EXPERIENCE

Motivated senior customer

service employee with more

than 08 years in customer care

as well as offering a

progressive sales and

marketing experience. Results-

oriented and energetic with

unsurpassed interpersonal and

communication strengths.

Productive, hardworking, and

known for consistent

performance against target

sales goals and customer

service expectations

IT SKILLS

MS OFFICE: EXPERT

• WORD

• POWERPOINT

• EXCEL

• AVAYA SYSTEM

• CISCO SOFTWARE

• ZOHO

• ZENDESK

• TRACKING APP

Attended induction briefing for both METRO & TRAM

(Competent in both Metro and Tram Network)

with excellent HR record, providing a highly visible and proactive level of customer service.

Assisting station master and team leader in operation, participating in different activities like Test cases or Live test taking place at various stations in Doha Metro and Tram.

(Scenarios like – Station,

Tunnel, and Tram Evacuation, AFC test case, and safety for Customer)

Controlling the crowd in the station and executing the crowd management plan to ensure that the passenger flow is managed.

Operating Station Equipment, Identifying and reporting various faults to make sure the premises is

safe for customers and staffs.

Attended trainings to Satisfy customers by providing world-class customer service, putting our feet in their shoes and see the situation from their point of view.

Effective and fluent tetra radio communication.

Helping and maintaining good relations with the staff and higher management.

Assisting and approaching customers with additional needs.

• Greeted customers and listened closely to problems described to determine solutions.

• Resolved customer service issues using company processes and policies and provided updates to customers.

• Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.

• Checked status of orders and back-ordered products to coordinate efficient shipments.

• Researched product locations at different facilities to arrange and coordinate drop shipments.

• Coached new team members on service techniques . SKILLS &

ABILTIES

Motivated & Hardworking

• Warehousing Functions

• Complaint resolution

• Interpersonal

Communications

• Customer Relations

• Training Mentoring

• Database Administration

• Documentation & Control

• Work Under Pressured

Environment

• Documentation & Reporting

• Call Centre Operations

• Client Communication

• Live chat support

• Technical Support

• Customer Service

Optimization

• Key Stakeholder

relationship build

CONTACT

DETAILS

Address

• DOHA, Q A T A R

Phone

• 009**********

Email

• adybng@r.postjobfree.com

CUSTOMER SERVICE AGENT

Monastir Airport Tunisia Apr 2015- Feb 2017

• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.

• Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.

• Operated specialized weighing and screening equipment to weigh and screen passenger luggage.

• Operated PA system to make announcements regarding flight activity.

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making

recommendations and leading conversations to bookings.

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal s k i l l s .

• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.

British gas Tunisia Apr2012-Feb 2015

Achieved high satisfaction rating through proactive one• call resolutions of customer issues.

• Leveraged sales expertise to promote products and capitalized on upsell opportunities.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Responded to customer requests for products, services and company information.

• Collaborated with internal partners and customers to determine user needs and deliver technical protocols to correct.

• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

• Educated customers on company systems, form

completion and access to services.

ACADEMIC HISTORY

• BACHELOR'S DEGREE IN

ENGLISH STUDIES

GRADUATED IN 2011

• HIGHT SCHOOL IN ARTS

GRADUATED 2003

CERTIFICATES & TRAININGS

• Course In Call Center Operator

• Certificate In Data Processing

• Customer Service Handling Training

• Safety And Security Training

• Customer complaints handling

Language

• ARABIC: Native

• ENGLISH: Fluent

• FRENCH: Fluent

Contact this candidate