Customer Service Call Center
Resume:
KHEMIRI SABRI
CUSTOMER SERVICE SUPERVISOR
PROFILE
WORK EXPERIENCE
Motivated senior customer
service employee with more
than 08 years in customer care
as well as offering a
progressive sales and
marketing experience. Results-
oriented and energetic with
unsurpassed interpersonal and
communication strengths.
Productive, hardworking, and
known for consistent
performance against target
sales goals and customer
service expectations
IT SKILLS
MS OFFICE: EXPERT
• WORD
• POWERPOINT
• EXCEL
• AVAYA SYSTEM
• CISCO SOFTWARE
• ZOHO
• ZENDESK
• TRACKING APP
Attended induction briefing for both METRO & TRAM
(Competent in both Metro and Tram Network)
with excellent HR record, providing a highly visible and proactive level of customer service.
Assisting station master and team leader in operation, participating in different activities like Test cases or Live test taking place at various stations in Doha Metro and Tram.
(Scenarios like – Station,
Tunnel, and Tram Evacuation, AFC test case, and safety for Customer)
Controlling the crowd in the station and executing the crowd management plan to ensure that the passenger flow is managed.
Operating Station Equipment, Identifying and reporting various faults to make sure the premises is
safe for customers and staffs.
Attended trainings to Satisfy customers by providing world-class customer service, putting our feet in their shoes and see the situation from their point of view.
Effective and fluent tetra radio communication.
Helping and maintaining good relations with the staff and higher management.
Assisting and approaching customers with additional needs.
• Greeted customers and listened closely to problems described to determine solutions.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
• Checked status of orders and back-ordered products to coordinate efficient shipments.
• Researched product locations at different facilities to arrange and coordinate drop shipments.
• Coached new team members on service techniques . SKILLS &
ABILTIES
Motivated & Hardworking
• Warehousing Functions
• Complaint resolution
• Interpersonal
Communications
• Customer Relations
• Training Mentoring
• Database Administration
• Documentation & Control
• Work Under Pressured
Environment
• Documentation & Reporting
• Call Centre Operations
• Client Communication
• Live chat support
• Technical Support
• Customer Service
Optimization
• Key Stakeholder
relationship build
CONTACT
DETAILS
Address
• DOHA, Q A T A R
Phone
• ***********@*****.***
CUSTOMER SERVICE AGENT
Monastir Airport Tunisia Apr 2015- Feb 2017
• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
• Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
• Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
• Operated PA system to make announcements regarding flight activity.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making
recommendations and leading conversations to bookings.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal s k i l l s .
• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
British gas Tunisia Apr2012-Feb 2015
Achieved high satisfaction rating through proactive one• call resolutions of customer issues.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer requests for products, services and company information.
• Collaborated with internal partners and customers to determine user needs and deliver technical protocols to correct.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
• Educated customers on company systems, form
completion and access to services.
ACADEMIC HISTORY
• BACHELOR'S DEGREE IN
ENGLISH STUDIES
GRADUATED IN 2011
• HIGHT SCHOOL IN ARTS
GRADUATED 2003
CERTIFICATES & TRAININGS
• Course In Call Center Operator
• Certificate In Data Processing
• Customer Service Handling Training
• Safety And Security Training
• Customer complaints handling
Language
• ARABIC: Native
• ENGLISH: Fluent
• FRENCH: Fluent
Contact this candidate