Administrative Assistant Customer Service

My skills are in the office environment, however, many of my skills and experience are transferable to any position.

QUALIFICATIONS

Proficient computer skills

Strong work ethic and creativity

Professional attitude

Excellent communication, verbal and oral

Able to work independently and in a team

ACCOMPLISHMENTS

Reformatted Calgary Phone List making it easy to read

Reformatted Receptionist/Administrative Assistant manual to make it easier to read

Filed 5 years of various documents such as vehicle inspection reports within 7 months

Co-ordinated delivery of artwork to approximately 50 to 100 customers a day

Designed a Customer Service Representative manual

Researched/recommended software to provide consistent formatting in all documents

Trained staff on how to use MacPac software (specifically for law firms)

Designed worksheets for lawyers when submitting transcription or revision requests

Instrumental in creating Excel charts/graphs to track workload

CAREER HISTORY

MAXSYS STAFFING & CONSULTING

Recruiter temp assignment June 2023 - Present

Reporting to Branch Manager. Book candidates to register with Maxsys. Ensure all paperwork is completed correctly. Invite candidates for interview for warehouse positions. Contact candidates regarding opportunities suited to their skillset. Answer telephone enquiries. Greet walk in candidates, provide application form, ensure form is filled out correctly, conduct interview and endure background check document completed correctly.

KELLY SERVICES

Part-Time Merchandising Representative

RUCKERS WHOLESALE AND SERVICE April 2023-to Present

Report to Supervisor. Responsible for Bass Pro and Cabela outlets “Uncle Bucks” private label, front-end count goods, and “old-fashioned” candy cart. find attractive ways to display products to increase sales, remove damaged, expired, or unsuitable products from the display. Receive pallets of merchandise and stock product on cart and check lane pegs and other displays as needed. Issue credit memos for shorted orders or damaged and outdated goods and other unsaleable products. Credit Debit memos for received but unvoiced goods. Assist customers with location of products, scan and mail paperwork to Head Office in USA.

EXPRESS STAFFING PERSONNEL

Receptionist- Assignment

WHISSELL CONTRACTING LTD. March 2023

Reported to Financial Analyst/Project Accountant. Greet visitors, ensure they sign in and out, relay phone messages to correct individuals, ensure paper in photocopier for accounting, distribute mail, use of postage meter, ensure reception and kitchen areas are tidy.

MAXSYS STAFFING & CONSULTING - Temp Assignments

Customer Service/Administrative Assistant

R THIBERT May 2022

Reported to Branch Administrator. Administrative support including Data Entry of waybills, booking orders, labeling packages/pallets, Customer Service for pickup of products

Administrative Assistant/Receptionist

PEPSICO June 2022 - July 2022

Reported to Reception/Administrative Assistant. Answered phone call inquiries. Managed reception desk, greet visitors and contractors. Handle all emails from customers and colleagues Booked couriers, prepared packages, sorted mail, paid expenses, ordered office and kitchen supplies.

Data Entry Clerk Client: Connect First

EXECUTIVE SOLUTIONS November 2021 – January 2022

Reported to the Human Resource Manager. Worked with a Collaborative team of 20 individuals working on the SPARK program in MS Teams. Responsible for entering a large number of member information into a banking system. Accurately updating member data.

Customer Service Representative/Records Specialist

O.N.E. TRANSPORT GROUP October 2018 – January 2020

Reported to the Supervisor. Call centre representative, answering email enquiries, taking approximately 70 calls a day, providing estimates of cost of shipping items

Administrative Assistant/Document Specialist MASUCH LAW LLP May 2015 – January 2017

Reported to Owner/Managing Partner. Prepared, formatted, and edited reports, proposals, and letters. Prepared Statements of Accounts to clients, (Invoices). Created pdf files from multiple file formats. Managed document quality control, ensured law-firm standards followed. Transcribed dictation.

Document Specialist

GOWLINGS LAFLEUR HENDERSON LLP January 2013 - April 2015

Reported to the Supervisor. Responsible for formatting legal documents for all staff in various areas of law, such as Wills & Estates, Real Estate, Corporate Commercial, Litigation. Transcribed dictation. Worked with MS Word, Excel, PowerPoint Outlook, Adobe, and Visio.

Receptionist/Administrative Assistant

ENERLAW May 2011 – December 2012

Reported to the Managing Partner. General administrative/reception support such as; distributing incoming/outgoing mail and courier packages, providing support and coordination for events/client meetings, managing office supplies, and maintaining current internal phone lists and directories. Greeted and assisted clients /visitors in a professional, pleasant, and timely manner. Responded to all in-person, telephone, and email inquiries

EDUCATION

St Mary’s University Humanities 103 and 105

University of Calgary Human Behaviour in Organization Management Communications

Calgary Public Library Gale Courses`

Introduction to QuickBooks Excel Intermediate Effective Business Writing

COMMUNITY WORK

We’re Together Ending Poverty -2022 – Present

Producer & Podcast Host March 2021 – New Series: Social Issues

Outside The Cubicle – Live Your Passion March 2019 – to present

htttps://anchor.fm/outsidethecubicle

When Words Collide August 2017-2019 - Coordinator for speakers

Community Meal Volunteer - Alex Community Kitchen - 2018

Facilitator/Presenter “Networking Strategies” 55 slide presentation - 2017

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