Andrea Cleveland

Overnights and Remote Preferred

Tampa, FL 33617

adyblf@r.postjobfree.com

+1-813-***-****

A charismatic multi-tasker adept at problem solving and computer skills with a dynamic personality. An administrative and customer service expert with over 15 years of experience in relevant fields. Extensive skills in the medical insurance sector with a talent for clerical tasks including accounting. A team player with excellent communications skills. Also able to work well alone with little guidance. Creative and intuitive. Thrives on challenge. Extremely organized. Consistently illustrates the ability to be successfully cross-trained. Confident wearing several different hats at once.

Authorized to work in the US for any employer

Work Experience

Dedicated Dispatcher/Negotiated Charges Team Member Agero, Inc. (Remote)

November 2021 to Present

· Answers phone calls compassionately from stranded motorists in need of assistance with a disabled vehicle. Reasons for disablement may include a flat tire, a dead battery or failed alternator, locking their keys in the car, or a situation in which a car has become stuck and needs to be pulled out of mud, snow or a ditch

· Assists clients with credit card payments if a service is not entirely covered by their insurance policy, updates on locations and progress of requests submitted for aid

· Contacts contracted or non-contracted service providers to coordinate and secure service for disabled clients based on location and type of service needed as well as other circumstances

· Negotiates with service providers regarding additional payments such as fuel surcharges, out of area fees, fees related to providing service outside of their regular business hours or fees based on the necessity of special or additional equipment

Rental and Accounting Clerk

WHA Vacation Properties - Fort Walton Beach, FL

January 2017 to November 2021

· Update websites with photos, listing details and current rates. These websites include VRBO.com, FloridaRentals.com, Electroencephalographs.com among others

· Run specials on the websites as directed

· Make out invoices and email to clients

· Email contracts to renters

· Process and file credit card payments and send receipts to renters

· Follow-up on outstanding signed invoices or contracts

· Update schedules of rental availabilities on websites and hard copy files

· Answer inquiries from renters via emails or phone

· Generate entry code and email to renters along with a Welcome Letter

· Process deposit refunds for renters after their departure

· Maintain accurate records of credit card refunds and records of checks sent to renters by owner Provider Operations Coordinator – FL West Region

WellCare Health Plans - Tampa, FL

December 2012 to September 2016

10/2012 to 9/2011

• Audited new contract packets and contacted providers regarding missing or incorrect items

• Loaded and tracked new contracts in Omniflow

• Reviewed contract loads to ensure accuracy in Xcelys

• Printed welcome letters and gave completed, effective contracts to the PR Team for distribution to the providers

• Assisted Network Development team with various issues involving paperwork, contracting, credentialing and provider issues

• Communicated and coordinated with both the Configuration and Credentialing departments to resolve issues regarding submitted contracts

Network Development Representative

WellCare - Tampa, FL

October 2012 to December 2012

• Contacted current and new providers regarding WellCare opting not to renew their contract with Magellan, educated them on the new behavioral health network that WellCare is setting up and answered any questions regarding the process

• Audited, documented, scanned and filed received contracts

• Contacted providers via phone, fax or email in order to obtain missing documents that were not sent with the contract packet

• Corrected sample claims

• Accessed the department’s general voicemail and contacted providers directly or assigned call tasks to other team members in Salesforce

• Assisted team manager with overflow tasks

Inside Sales Representative

Coca-Cola - (Tampa, FL)

May 2011 to August 2012

· Generated between 150-200 calls a day utilizing an auto dialer, contacting current clients to service any of their service, equipment or order needs.

· Successfully upsold products and quantities to clients based on their account history

· Demonstrated high achievements in new product sell-ins

· Educated customers on company products and their features and benefits in relation to each individual customer account

· Assisted customers with equipment service calls and customer service issues such as driver noncompliance, missed deliveries, shorted products, etc.

· Cross-trained to assist different departments such as Customer Service during times of high call volume

· Received recognition for the number one spot on the sales floor in the area of OPH (average orders processed per hour)

Front Desk Night Manager

Best Western Northpark Inn - Covington, LA

April 2008 to April 2011

· Checked guests in and out of hotel system

· Responsible for running of the hotel overnight

· Answered the phone and handled all customer complaints and issues

· Ran end of the day reports and verified all hotel funds were accurate

· Made reservations for guests over the phone and in person

· Verified accuracy of guest reservations

Education

Manatee Community College - Bradenton, FL, US

1999

High School Diploma

Southeast High School

1998

Skills

• Extensive knowledge of MS Word

• Works

• Access

• PowerPoint

• Excel

• Quickbooks

• Salesforce

• Behavioral health

• CRM software

• Account management

• Research

• Delivery driver experience

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