Customer Service Technical Support
Resume:
Rikka
McDonald
**** **** ****** *******, ** ****1
****************@*****.***
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Skills Time Management - Strong Communication - Effective Collaboration - Service Oriented - Motivated - Motivator - Program Development - De-escalation - Composure.
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Experience
Somi / Server
September 2020 - May 2023, Salt Lake City, UT
Provided an exceptional experience to customers in a dining environment. I made sure they had everything they wanted in a timely manner. My goal was to ensure their happiness and satisfaction.
Padelli’s/ Shift Manager
September 2018 - March 2020, Lehi, UT
Overseeing business operations, delegating tasks to team members, and resolving problems that occurred on shift.
Hyatt Regency Boston / F&B Server
August 2017 - September 2018, Boston, MA
Provided an exceptional experience to customers in a dining environment. I made sure they had everything they wanted in a timely manner. My goal was to ensure their happiness and satisfaction.
Convergys Bacolod - Philippines / Technical Support Specialist June 2015 - June 2017, Bacolod City, Philippines
Responsible for taking technical support calls from customers and troubleshooting to identify appropriate resolution for managed services such as managed broadband and managed Wi-Fi, managed router. Verifies network outages and escalates to appropriate fix agents to ensure timely resolution (Tier 2, field operations etc.) with a primary emphasis on a quality first call resolution. Accurately documents problems including detection information, diagnostic results and repair information by utilizing the trouble ticketing system, customer portal and network monitoring tools. Uses multiple software systems and applications to ensure customer service orders and repair tickets are completed accurately and on-time. Works on straight forward tasks using established procedures. GT Hotel - Bacolod / Front Desk Associate
November 2013 - May 2015, Bacolod CIty
Greeting guests in an efficient and courteous manner. Performing all check-in and check-out tasks, managing online and phone reservations. Provide information about our hotel, available rooms, rates and amenities. Respond to clients’ complaints in a timely and professional manner. Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. Upsell additional facilities and services, when appropriate. Maintain updated records of bookings and payments. ㅡ
Education University of St. La Salle / BS Hospitality Management June 2010 - March 2015, Bacolod City, Negros Occidental, Philippines Colegio San Nicholas De Tolentino - Recoletos / HS Diploma 2006 - 2010, Talisay City, Negros Occidental, Philippines References Regine Larkin
Manager
Former Manager
Dr. Stephen R. Haught
Orthodontist
Family Friend
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