NAME : MIRCHEL GRABILLO

Mobile: +974********

Email: adybko@r.postjobfree.com

EDUCATION

Year

Course

Specialization

Board/University

****- ****

BACHELOR OF HOTEL & RESTAURANT MANAGEMENT

EDUCATION

LEYTE NORMAL UNIVERSITY

2007

2011

SECONDARY

EDUCATION

ASIAN DEVELOPMENT FOUNDATION COLLEGE

2001-2007

PRIMARY

EDUCATION

SAGKAHAN ELEMENTARY SCHOOL

PROFESSIONAL

SYNOPSIS

On-The-Job Training at Crown Regency Hotel and Towers

Attended the Orientation Seminars for Food Handlers

Attended the Personality and Social Graces Seminar

Attended the Business Correspondence Training Workshop

Attended the Fire Safety Workplace Seminar

Attended the Infection Control Seminar

Attended the Environmental Safety Seminar

Attended the Shift In Charge Training

Attended the Customer Service Training

PROFESSIONAL EXPERIENCE

Soul Bowl Cafe (Barista) July 25,2022- Up to Present

ROLES AND RESPONSIBILITIES:

BARISTA:

Promotes coffee consumption by educating customers

Preparing and serving variety of coffee drinks and pastries.

Preparing hot and cold drinks such as coffee and teas and specialty beverages.

Welcoming customers, informing them about the specials or new items and accepting orders and payments

Keeping the work environment sanitary and organized.

Coffee Bean & Tea Leaf ( Senior Barista/Supervisor) September 27,2011-July 25,2022

PROFESSIONAL ACHIEVEMENT

Awarded Best Team Player(Bean Star) (January 27,2020)

Awarded Best Performing Store (January 27,2020)

ROLES AND RESPONSIBILITIES:

BARISTA/CASHIER

Educating customers with the menu

Cleaning and sanitizing work areas,utensils,equipments

Excellent Customer Service Skills

Great Communication Skills

Receiving and processing customer payments

Senior Barista/ Supervisor

Manages & Supervises the café staff

Managing the daily ordering of Supplies in the Cafe

Preparing work schedules weekly

Resolving customer complaints regarding food quality and customer service

Managing day to day operation

Overseeing the maintenance and cleanliness of the shop.

Monitor and Order Inventory

Complete opening and closing duties for each shift.

.

Bo’s Coffee Cashier/Supervisor May 1,2015-July 28,2018

ROLES AND RESPONSIBILITIES

Barista/ Cashier

Operate Coffee making Equipment

Record and accurately process purchases using the POS system

Prepare and present beverages according to established recipe standard

Collect and process payments for the customers including cash and card transactions

Supervisor/Manager

To perform the role of float where required.

Support team throughout the shift to ensure delivery of service to brand standard.

To operate the till of the line with brand till operation and cash handling procedures.

Complete opening and closing duties for each shift.

REFERENCES

JENNY LYNN YAO

Store Manager at Bo’s Coffee

Contact No. +639********

SARAH JANE LIWAG

Store Manager at Coffee Bean & Tea Leaf

Contact No:+974********

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