Trishka Guerrier

Rosedale, NY *****

adybkh@r.postjobfree.com

+1-347-***-****

Proactive operations supervisor, accomplished 10+ years as an enthusiastic healthcare professional of emergency department of county teaching hospitals, ambulatory unit, laboratories and private facilities. Known for excellent management skills working in areas of Humanitarian, Government city projects, shelters, movie production settings. Excels in providing a compassionate client experience. Deadline oriented with proficiency in numerous software programs[ EMR, Teams, Salesforce, Ibex, Epic, Sorian, Cerner, Enzo].

Authorized to work in the US for any employer

Work Experience

Operations Site Manager (Humanitarian program)

NYC Emergency Government & Public Health - New York, NY December 2022 to Present

• Key focal point for a large, complex, multi-million-dollar project with minimal supervision; scope the project, drive high-quality solutions at a quick pace, surface and quickly resolve roadblocks as they arise

• Provide leadership, oversee, and supervise IRC staff implementing the technical support, ensuring a safe day to day site operations, enforce all workplace policies.

• Maintaining open communication with HOST staff the ESN Sheltering Operations Managers to troubleshoot guest needs, and vacancy gaps in shelters.

• Monitor intake interviews, provide general information, explain house rules, expectation of behavior, and emergency procedures.

• Responsible for assessing the needs of the clients, and ensuring services are provided.

• Coordinating with various departments, such as Facilities, IT, Supply, food Chain, and medical, to ensure adherence to established processes, resolve problems, and identify opportunities for improvement.

• Conduct staff performance reviews maintain and adhere to departmental budget.

• Coordinate employee schedules, ensuring adequate coverage, training

• Address and report safety concerns in a timely manner

• Mediate on-site conflicts, Take immediate action & minimize tension

• Ensure compliance across the worksite.

Intake site lead

City of New York - New York, NY

September 2022 to December 2022

• Conduct initial intake to ensure eligibility of potential clients

• Guide client through orientation to ensure a successful transition

• Maintain daily sign-in & out, food, transportation and voucher log of residents

• Provide direct supervision to a team of Program Aides.

• Assist operations Coordinator with the oversight of departmental tasks and goals. This includes, record keeping, statistical reports, unit coverage, and client care/crisis intervention.

• Ensure families are receiving full support in the shelter

• Assist in managing and performing food and equipment ordering and inventory

• Other related duties as assigned by the Program Director Admin intake/Cov-19( lab associate)

Biomeme/ Sony films - New York, NY

August 2022 to October 2022

• Check patients in and ensure that they have proper ID and insurance prior to receiving care

• Perform initial testing ( Nasal Swabs)

• Correctly label and process any diagnostic lab test and run all stat orders.

• Enter and verify data entry into the electronic medical record system in compliance with HIPAA guidelines

• Administrative intake of clients and managing the admission/discharge information post-notification

• Maintain, calibrate, and clean laboratory equipment according to laboratory schedule Operates in a team-oriented and collaborative cultures and standards

• Operates in a team-oriented and collaborative culture

• Establishes effective working relationships and communications with client and internal personnel to ensure problem resolution.

Cov-19 clinical lead intake MA / lab associate

MOCJ. Housingworks Medical office - New York, NY

April 2021 to June 2022

• Managed front desk,greeting clients, phone calls, registrations, pre-registration insurance authorization

& verification of benefits.

• Responsible for client intakes, data collection, patient demographics & insurance info

• Obtain medical histories and personal information of new patients

• Help manage the facility of homeless clients with mental health and/or substance abuse issue

• Track and audit all patient consent forms for completion.

• Back office duties - vital signs, blood draw, EKG, Covid tests, vaccination, TB test, urinalysis, wound care, suture removal, crutch instructions and other tasks

• Prepare reports on the status of Covid-19 Safety Team, oversight activities

• Prepares simple, routine memoranda letters, labels, routine manuscripts, correspondence, and other documents as needed

• Works closely with Medical Directors, & Social workers to facilitate discussion to meet clients' needs and support the day-to-day operations of the Clinic

• OSHA & HIPAA regulations.

• Maintains office services by organizing office operations and procedures.

• Supply management and tracking budget expenses.

COVID-19 intake collection Sup

LI Arena (NHL) - Nassau County, NY

October 2020 to March 2021

• Coordinate on-site, corporate & production nasal swab covid testings of clients.

• Set up and sanitize testing stations as required.

• Check all test requisitions and computer labels against the script to ensure 100% accuracy

• Collect and store specimens according to established procedures.

• Securing, prepare and package Specimens for transport following full PPE.

• Served as a resource to clients regarding general processes of covid related information.

• Maintains strict confidentiality regarding personal and medical information

• Remains current on best practices related to COVID prevention.

• Minor Clinic project to assist in Growth.

COVID-test support specialist/ Medical Assistant

NY Presbyterian Queens - Queens, NY

August 2020 to November 2020

Responsible for the scheduling and performing

mid-turbinate nasal swabbing of all staff for weekly covid testings. Maintain complete and detailed patient records

Managing test kit material inventory and ensuring supplies are ordered. Responsible for registration staff, specimen, and label makers to safeguard proper handling and storing. Providing detailed training and instruction to employees to guarantee proper testing protocols. Skill and knowledge of specimen handling, collection, and logging. Medical Assistant/ Phlebotomist

EmblemHealth - Queens, NY

October 2019 to June 2020

• Performed numerous administrative duties;

• greeting visitors, scheduling appointments, answering unit phone calls.

• Creating charts for new patient admissions. Composing/ Transcribing dictate letters. Completion and submission of insurance forms, medical Records filling and updating.

• Contacted patients for appointment reminders

• Assisting during physical exams, maintenance treatment rooms, sterilizing instruments

• Performing EKG s, measured accurate vital signs, performing phlebotomy and lab procedures.

• Recorded patient history

• Maintains adequate inventory

Senior Medical Assistant

Long Island Pulmonary/ Mercy Hospital - Rockville Centre, NY July 2019 to December 2019

Represents the clinic in all patient interactions witch includes taking vital signs, such as pulse rate, temperature, blood pressure, weight, and height; clean and sterilize instruments; monitoring and maintaining medical equipment

Ensure that employees provides direct high quality customer service. Responsible for orienting and training new staff.

Facilitate reception in front desk office with patient registration and coordinate patient flow. Manage staff schedule on a weekly basis.

Prepare charts and maintain med records for admission, insurance verification/ co-payments. Assist physician and back office staff as needed. Responsible for laboratory and specimen processing and running various blood tests such as CBC s, bnp, A1c, cultures and allergy testings. Ordered office supplies and ensures equipments are functional and exam rooms are fully stocked. Cultivated a team atmosphere on well organized facility based on respect and open dialogue. Phlebotomist

Quest Diagnostics - Plainview, NY

September 2018 to July 2019

• Manage office schedule and coordinate patient appointments, Collect payments, maintain patient records.

• Check in/out and greet patients, answer phones, respond to emails.

• Draw blood and Verify collected specimens by computer entry, labeling, centrifuge and bagging specimens for pick up.

• Review laboratory requisitions prior to performing proper phlebotomy techniques, prioritize stat orders.

• Order and maintain adequate.

laboratory supplies. Ensure patient privacy and safety. Duties included timekeeping,mentoring and performance assessment

• Maintains composure and reacts well under pressure, treats others with respect and consideration. MA/Abulatory Unit/ ER

Queens Hospital Center - Queens, NY

May 2015 to January 2018

• Assist in the admission and discharge procedures using Epic & Sorian, being aware of new updates on the EMR

• Cross trained in areas not limited to hematology, ER( critical&trauma), laboratory, medical clinic, pulmonary, orthopedic, Ent, OB-gyn, neuro and derm.

• Performed and recorded patient vital signs, spirometry, accu check, performed EKG, suture removals, IV, draw blood by venipuncture, heel/ finger-stick, collect specimens for lab testing's on both adults and infants.

• Set up sterile instrument table and prepare supplies

• Prepare equipment's and assist surgeons with retraction and suction as directed. Assist with instruments, injections, colposcopy, surgery, delivery room, sutures and removal. Sterilize surgical equipments.

• Perform pregnancy test, urine dips

• Appointment scheduling, follow-up calls and appointment confirmations

• Ensure reliable functioning of clinical equipment's and maintain adequate supplies.

•Following up with patients by phone for courtesy calls, lab results, test results and continuation of care. Critical & Trauma Emergency Tech

Woodhull Hospital

May 2009 to December 2012

• Triage and administered first aid to critical patients

• Maintained a state of readiness & alertness for all assignments

• Performed initial assessment, monitoring EKG, vitals, IV and obtained lab specimens. Lead MA

CamKids Pediatrics

October 2010 to November 2012

• Collects patient information, insurance verification and maintain accurate data entry.

• Managed clinical scheduling on a daily basis

• Conducting interviews and hires. Training new office team members

• Implementing and maintaining clinic protocols to ensure smooth daily activities

• Attended meetings and participated in projects related to Staffing, as required

• Effective staff coach, employee scheduling* Provided support and assistant to the physicians

• Prepared and administered vaccination according to guidelines. Performed monthly inventory and maintained office supplies

Phlebotomist/Lab Assistant

US Veterans Medical Center - Atlanta, GA

February 2007 to September 2008

• supervising 8 employees within the laboratory unit.

• Perform essential testing in hematology, blood bank, microbiology, urinalysis, chemistry and phlebotomy

• Perform basic analyzer troubleshooting on centrifuge, label printers, and maintain quality controls on chemistry and hematology analyzer

• Provide accurate communication to physicians and staff regarding proper ordering and requirements of lab tests.

• Developed and implemented a system for improving patient waiting time.

• Demonstrated testing procedures and equipment to new laboratory personnel. Clinical Lab supervisor

Lab Test Unlimited - Atlanta, GA

April 2005 to August 2007

• Supervises laboratory staff with day to day laboratory process. Trouble shooting and solving problems when issue arises.

• Responsible for the medical lab office of 6 lab personnels and 7 phlebs, conducted and coordinated health-based patient screening events on site and off-site testing.

• Trained and monitored employees.

• Performed drug screen, DOT, paternity, HIV testing, data collection and processing

• Managed all safety data, maintained and coordinated quality management system documents

• Responsible for the daily operations of the laboratory ; interviewed and trained new employees, assist laboratory staff on a regular basis

• Planed, assigned and directed work in the laboratory

• Promoted positive behavior

Education

Certificate in Phlebotomy / EKG / Nurse Tech

The Allen School

2002

Studied in Psychology

Mercy College - New York, NY

2013

Skills

• Knowledge of NYC/ NYS policies & Staffing Regulations. Site operations management. Safety compliance & regulations. Office supervision, HMR. Data collection,scheduling, supply chain management documentation. Patient liaison, payroll support. Strong interpersonal skills. Nursing/ suture & staple removals, biopsy. phlebotomy/surgical blood draws. Ekg. (10+ years)

• Leadership (8 years)

• Customer Service

• Word Processing

• EMR Systems

• Medical Terminology

• Anatomy

• Biology

• CPR Certified

• EKG

• Epic, Sorian, Salesforce

• Injections

• Medical Records

• Laboratory Experience

• Medical Office Experience

• Triage

• Insurance Verification

• Medical Billing

• HIPAA

• Help Desk

• Network Support

• ICD-10

• Clinical laboratory experience

• Specimen collection / processing

• Critical care experience

• First aid

• OSHA

• Nursing

• Laboratory Procedures

• Desktop Support

• Cerner

• Crisis Intervention

• Property Management

• Management

Certifications and Licenses

National certified phlebotomist

CPR Certification

MA

Certified EKG Technician

April 2002 to Present

B.S.N Nursing (overseas)

Present

Assessments

Case management & social work — Proficient

December 2022

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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