Oakland, CA 510-***-**** adybke@r.postjobfree.com

PROFESSIONAL EXPERIENCE

TAYLOR DANIELS

Administrative Assistant/Customer Service Specialist Arizona State University

Bachelor of Science Sociology

Tempe, AZ (online)

May 2024

EDUCATION & TRAINING

SUMMARY

CORE COMPETENCIES

A highly detailed-oriented, organized and creative problem solver and recognized as an adaptive supervisor and administrative assistant support specialist. Consistently leveraging engaging communication and relationship-building skills acting with integrity to inspire and forge significant and measurable client and customer success. Outstanding team player coupled with the ability to work independently and manage time efficiently.

SHIFT SUPERVISOR Starbucks Oakland, CA 2019 - present MANAGEMENT SKILLS TOOLS/ SYSTEMS APPLICATIONS

Time Management

Budget &Financial Analysis

Research & Data Collection

Scheduling & Calendar Management

Program Reporting

Microsoft Office, Google G & Adobe Suite

Media & Pro Tools Applications

Social Media Content Development

Qualitative & Quantitative Data Analysis

Coding (JavaScript, HTML)

Cultural Competence

Critical Thinking & Analytical

Adaptive Communicator

Team Collaboration

Problem-solving

Co-manage all store operations, including cash and product management, team supervision and customer service.

Develop on-the-job training programs and manage performance evaluations and reporting tracking systems to monitor progress.

Oversee in-store execution of sales as directed by the store manager, contributing to an additional $25,000 in annual sales.

Collaborate with the Store and Regional Manager to develop strategies to increase team performance and customer experience.

Provide excellent service to 150-200+ customers daily and received the "Employee of the Month" award five times and recognized praises from Regional Headquarters.

DESIGN PROJECT COORDINATOR O’thentik Designs Oakland, CA 2020 - present

Manag the company's incoming/outgoing correspondence and client intake (emails, phone calls and walk-ins).

Oversee the coordination of the Senior Project Manager's event calendar and schedule 20+ weekly meetings with clients and vendors.

Assist with designing project scope and presentation materials for residential and commercial interior design projects

Designed a referral resource database and increase company's clientele intake by 20%

Collaborate with CEO to arrange, schedule and manage travel itineraries d manage expense and reimbursement tracking.

Draft emails and correspondence to provide project updates to clients, vendors and project team.

Organized and planned complex meeting and event schedules and developed a centralized system to track training programs accurately.

Designed a training program curriculum and instituted a journalism mentorship program for 30+ interns.

Conducted extensive research and developed a format to publish weekly radio shows and published voice-reported interviews.

Spearheaded and instructed music production and radio broadcasting courses for 50+ students.

Developed, revised and produced solo beats featured on Youth Radio LitMag. Skyline High School

Diploma

Academy of Community Health

2020

Activities

Black Girls Code

Bridge Participant

Independent Stylist

CORE JOURNALISM/ MUSIC PEER TEACHER Youth Radio Oakland, CA 2017 - 2018 T

D

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