Customer Service Human Resources
Resume:
DM
Danery Marie Moreira
Professional Summary
Accomplished Banking Specialist with 3 years of experience interacting with customers to increase sales and offer services. Seasoned expert at promoting products and offerings, creating new accounts and assisting customers with various requests. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers.
Work History
Community Bank Operate By Bank Of America - Banking Specialist Germany-Grafenwoehr Training Area
10/2020 - 01/2022
Fort Irwin Vet Clinic - Administrative Support Assistant
● Opened new accounts and made changes to existing accounts. Supported tellers by processing transactions involving money orders, cashiers checks and payments.
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Investigated and resolved account issues by offering applicable options to customers.
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Helped customers prepare documents required to complete transactions and process requests.
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Counted currency, coins and checks in cash drawer, night depository and ATM.
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Presented products and services to customers using in-depth knowledge to answer questions.
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● Identified customer desires and goals through needs-based sales tactics.
● Opened, closed, and updated accounts for customers. Educated customers on features and benefits of banking products and services.
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Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
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Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
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Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
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Evaluated client financial positions and identified most appropriate banking products.
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**************@*******.***
Bolingbrook, IL 60440
Skills
● Customer Oriented
● Risk management process and analysis
● Data management
● Extremely organized
● Conflict resolution
● Project Management
● Customer service Professional
● Multi Lingual
● Banking document preparation
● Sales tactics
● Cash handling and management
● Account updates
● Product presentation
● Transactions
Education
Interamerican University of Puerto Rico
Bayamon, PR
Bachelor of Science: Criminal Justice
● Graduated magna cum laude
Fort Irwin, CA
06/2019 - 02/2020
MWR Travel Agency - Recreation Assistant
Fort Irwin, CA
07/2018 - 06/2019
Pohanka Toyota - Customer Service Specialist
Salisbury, MD
06/2015 - 02/2017
Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
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Answered multi-line phone system routing calls, delivering messages to staff and greeting visitors.
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Executed record filing system to improve document organization and management.
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Restocked supplies and placed purchase orders to maintain adequate stock levels.
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Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
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● Scheduled office meetings and client appointments for staff teams. Sorted and distributed office mail and recorded incoming shipments for corporate records.
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Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
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Assisted development and implementation of new administrative procedures.
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Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
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Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
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Responded to public inquiries to provide information about programs and facilities.
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Maintained order among participants and spectators to enforce conduct rules conformance.
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Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
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Discussed safety and maintenance concerns with supervisor for remediation.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
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Took payment information and other pertinent information such as addresses and phone numbers to place orders.
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Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
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Provided primary customer support to internal and external customers.
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Wilgus Insurance Agency - Receptionist
Salisbury, MD
07/2014 - 12/2014
● Maintained and managed customer files and databases. Applied basic sales strategy to engage customers and present solutions to suit individual needs.
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Complied with company policies and procedures by encouraging positive and effective work environment among employees.
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Resolved concerns with products or services to help with retention and drive sales.
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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Confirmed appointments, communicated with clients, and updated client records.
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Kept reception area clean and neat to give visitors positive first impression.
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Answered phone promptly and directed incoming calls to correct offices.
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● Resolved customer problems and complaints.
● Corresponded with clients through email, telephone, or postal mail. Handled cash transactions and maintained sales and payments records accurately.
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● Managed multiple tasks and met time-sensitive deadlines. Maintained confidentiality of information regarding clients and company.
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