Loss Prevention Account Manager
Resume:
Javier Stephens
Houston, TX
adybjr@r.postjobfree.com
Resourceful loss prevention and security management professional with over 30 years of experience maintaining secure environments while providing effective security presence and visible deterrent to crime. Personable leader to monitor rule infractions, detect suspicious activities and minimize threats. Forward-thinking emergency response specialist. Remains calm during stressful situations. A product brand he stands by leading with commendable ethic values. Work Experience
Store Detective/Security Recruiter Trainer
Metro One Loss Prevention Services - Houston, TX
August 2015 to Present
Responsible for hiring, licensing and training security. Internal External Loss Prevention Retail, Grocery and O.R.C Team. Contracts Fallas, Barnes And Noble, H&M, Walmart Market, Kroger's, CVS. Security Recruiter and Trainer. Monitored and supervised customer's activities in store to detect signs of attempted theft. Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others. Private Investigator
Veracity Research Company Investigations - Dallas, TX May 2005 to Present
Insurance Fraud Investigation
Sr. Field Compliance Specialist
SIU Investigator
Researched computer databases, public records and legal filings to compile accurate information for investigations.
Performed assignments within investigative scope of competency to meet client needs. Interviewed witnesses, family members and acquaintances of crime suspects and victims. Assisted law enforcement agents in analyzing information available on crime suspects. Testified in court trials to present evidence as expert witness. Call Center Supervisor
SentriForce - Houston, TX
April 2014 to April 2023
Video Forensics Investigator specializing in the following. IT Help Desk Ticketing Tools
CCTV, Remote Access, Meeting Zoom and Microsoft Teams Phone/Email Support, Active Directory, Azure, Password Recovery/Resets. Working knowledge:
Microsoft Windows OS
Microsoft Office Products
Word, Excel, Outlook, PowerPoint.
Regional Loss Prevention/Security Account Manager
Top Gun Security and Investigation Services - Houston, TX September 2014 to March 2015
Regional Loss Prevention Manager
Security Recruiter and Trainer
Contact Fallas Retail Store
Managed loss prevention programs for 12 stores with over 22 employees, including training, monitoring, investigations, hiring, pay roll, client relations and system audits. Monitored and supervised customer's activities in store to detect signs of attempted theft. Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
Monitored loss prevention operations to reduce impact of loss and identify theft and fraud. Operations Account Manager
Harris Loss Prevention and Medical Couriers Services - Albuquerque, NM October 2008 to March 2014
Account Manager Security Guards
Security Recruiter and Trainer
Contact Flying J's, Apartment Complexes, Night Clubs. Trained and hire new security officers on safety protocols and company standards. Maintained team compliance with professionalism guidelines and security team standards. Completed investigations of security incidents and wrote reports for permanent record. Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
Performed bi-weekly payroll, set schedules and dealt with rule infractions. Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
Weekly meetings with contact clients to strength relationship and address issues. Level II Commission licensing instructor.
Bidding on new accounts.
Supervised and mentored staff members in conscious effort to deliver top-quality services. Medical specimen courier
Field operations.
Area Loss Prevention Manager
Lowes Home Improvment - Albuquerque, NM
January 2007 to July 2007
60 loss Prevention Employees.
Per Store One loss Prevention Manager
Two loss Prevention Employees.
Billable Weekly Rate 200 Hours per Store
Managed loss prevention programs for 20 stores with over 60 employees, including training, monitoring, investigations, hiring, pay roll, client relations and system audits. Monitored and supervised customer's activities in store to detect signs of attempted theft. Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
Monitored loss prevention operations to reduce impact of loss and identify theft and fraud. Weekly meetings with Lowe's management and regional loss prevention manager, strength relationships and address issues.
Supervised and mentored staff members in conscious effort to deliver top-quality services. Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
Assisted with internal investigations into personnel theft or fraud by cycle counts and audits. Loss Prevention Specialist
Albertson's LLC - Albuquerque, NM
November 2005 to November 2006
Grocery store loss prevention
Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Gathered loss control data and compiled information into reports for submission to appropriate customers.
Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud. Night Club Supervisor
Midnight Rodeo - Albuquerque, NM
January 2004 to October 2005
Night Club Security
Resolved guest and associate concerns and established and maintained mutually respectful working relationships with other departments.
Assigned work to team members and evaluated performance against standards. Loss Prevention Specialist
JCPenney's Coronado Mall - Albuquerque, NM
August 2004 to April 2005
Loss Prevention Retail
Monitored and supervised customer's activities in store to detect signs of attempted theft. Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud. Decreased loss by facilitating training programs on loss prevention, policies and operations. Loss Prevention /Private Investigator/Security Recruiter and Trainer Investigators Inc - Albuquerque, NM
May 1994 to December 2003
Contracted Security Services and Investigation
Security Field Supervisor
Security Recruiter and Trainer
Trained new security officers on safety protocols and company standards. Maintained team compliance with professionalism guidelines and security team standards. Completed investigations of security incidents and wrote reports for permanent record. Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
Performed bi-weekly payroll, set schedules and dealt with rule infractions. Hiring and Training support staff.
Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
Weekly meetings with contact clients to strength relationship and address issues. Supervised and mentored staff members in conscious effort to deliver top-quality services. Security Account Manager
Contract UPS Distribution Center - 3 Locations
1500 Weekly Billable Hours, 500 Hours Per Site.
90+ Commission Level II Security Guards.
Trained and hire new security officers on safety protocols and company standards. Maintained team compliance with professionalism guidelines and security team standards. Completed investigations of security incidents and wrote reports for permanent record. Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
Performed bi-weekly payroll, set schedules and dealt with rule infractions. Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
Weekly meetings with contact clients to strength relationship. Account Manager Loss Prevention
Smith Grocery Store - Albuquerque, NM
Managed loss prevention programs for 10 stores with over 25 employees, including training, monitoring, investigations, hiring, pay roll, client relations and system audits. Monitored and supervised customer's activities in store to detect signs of attempted theft. Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
Monitored loss prevention operations to reduce impact of loss and identify theft and fraud. Weekly meetings with contact clients to strength relationship and address issues. Bidding on new accounts.
Supervised and mentored staff members in conscious effort to deliver top-quality services. Loss Prevention Security Recruiter and Trainer
Albertsons LLC - Albuquerque, NM
Contact Convenience and Grocery Stores
Security Recruiter and Trainer
Managed loss prevention programs for 10 stores with over 25 employees, including training, monitoring, investigations, hiring, pay roll, client relations and system audits. Monitored and supervised customer's activities in store to detect signs of attempted theft. Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
Monitored loss prevention operations to reduce impact of loss and identify theft and fraud. Night Club Security
Resolved guest and associate concerns and established and maintained mutually respectful working relationships with other departments.
Assigned work to team members and evaluated performance against standards. Private InvestigatorContacted case work
NM
Education
Certification in IT Help Desk Specialist
Course Careers - Houston, TX
Present
Bachelor of Philosophy in Criminal Justice
University of New Mexico - Albuquerque, NM
July 1998
High School Diploma
Cibola High School - Albuquerque, NM
May 1994
Skills
• Private Investigator Risk Management, Commissioned level II Security Investigation and interrogationWicklander zawaski certification CCTV SystemsVideo forensics Investigator Training & developmentCommissioned level II instructor Problem resolutionLoss Prevention Specialist Trainer MultitaskingSecurity Account Manager
• Courier
• Risk Management
• Management
• Employee Evaluation
• Law Enforcement
• Databases
• Surveillance
• Quality Assurance
• Supervising Experience
• Payroll
• Program Management
• Research
• Computer Networking
• Conflict Management
• Financial Report Writing
• Operations Management
• Negotiation
• Pricing
• Logistics
• Interviewing
• Mentoring
• Employee Orientation
• IT Help Desk
Certifications and Licenses
Private Investigator License
Guard Card
Alarm Operator License
IT Help Desk Specialist
Contact this candidate