Dubena Renee Pollard-Bush, MSM-HA, CPC

Orlando, FL; Ph: 904-***-****

www.linkedin.com/in/renee-bush-msm7641 E: adybj3@r.postjobfree.com Business Management and Healthcare Administration Executive Marketing & Sales Process Improvement Health Center/Network Development Accomplished industry executive with a commitment to excellence. Expertise in organizational leadership, business management and healthcare administration (home health, community/public health, federally qualified health centers (FQHCs) and primary care). Works collaboratively with internal and external stake holders. Specialty is organizational start-up, expansion, and turn-around. Skilled in the areas of profit optimization and organizational development, change management, and process improvement. Self-motivated with a strong aptitude for identifying opportunities for growth, innovation, and brand awareness. Additional areas of expertise include:

Strategic Planning/Business Analysis

Budgeting/P&L/Forecasting

Business Consulting/Operations

Contract Negotiation

Project/Program Management

Medicaid/Managed Care/Medicare

New Market Development

Population Health/SDOH

EMR/EHR Mapping & Migration

Revenue Cycle Management (RCM)

Regulatory Compliance

Medicare Advantage Plans/ACO

Process Improvement

HEDIS/STARS/HCC/HRDM

CMS/HHS/HRSA/AHCA

EDUCATION & CERTIFICATION

Degrees

Doctoral Candidate: Management/Organization and Healthcare Administration, (Graduation July 2023) Master of Science – Management/Healthcare Administration; Troy University: Troy, AL – Cum Laude Graduate Bachelor of Science; Social Services; University of Florida; Gainesville, FL – Certifications

Institute for Women Entrepreneurship - Cornell University Health Center Governance -National Assoc of Community Health Centers Community Health Worker Train-the-Trainer - NIH and Morehouse College of Medicine Procedural Coder – American Academy of Procedural Coders Non-Profit Board Leadership - Blueprint for Leadership - City of Jacksonville PROFESSIONAL EXPERIENCE

Home Care Association of FL 2022 - Current

Director for Private Duty Services, Statewide Tallahassee, FL Responsible for the operational oversight, growth, and profitability of the Private Duty Service line of the Home Care/Home Health sector. Collaborates with president and vice-president to develop and implement best practices, process improvement initiatives, and relevant key performance indicators. that drives operational excellence. Also responsible for advocacy, and collaborating with C-suite executives, key stakeholders, agency leaders, and ancillary providers to enhance business development opportunities and establish strategic partnerships. Key responsibilities include:

• Meet/Exceed sales and revenue goals. Create key partnerships and collaborations.

• Develop and implement growth initiatives that increased new memberships and renewals.

• Leverage experience in Medicaid, Medicare Advantage, Managed Care and Pay-for- Performance/.

• Create content for and moderate monthly webinar series.

• Key contributor for national and regional conferences. Workshop presenter for national conference Dedicated Senior Medical Center – Central FL 2020 -2021 Center Director Orlando, FL

Responsible for day-to-day operation of the health center. Core duties included development and maintenance of all systems required for delivery of care, business development, budgeting, and P&L management. Additional duties included: conducting new patient orientation sessions, creating community collaborations, staffing, and program implementation and monitoring. Key Accomplishments:

Resume: D. Renee Pollard-Bush

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• Oversaw the facility build-out and launch of the organization’s first Medicare Advantage medical center in the Central FL Market.

• Exceeded annual market penetration and enrollment projections by 180%.

• Implemented patient engagement strategies that resulted in enhanced satisfaction/Net Promoter Scores (NPS) of more than 90%.

• Implemented and monitored cost containment initiatives, in addition to clinical and operations goals.

• Ongoing capture and reporting re: Value Based Care strategies, HEDIS, STAR, HCC, HRDM, MSSSP, ad hoc reporting, PowerBI, BI Suite, Microsoft Suite (word, excel, PowerPoint, etc.).

• Implemented a successful, robust membership enrollment and retention program exceeding target goals at 150%. First Choice Management Services, Inc. 1994 - Present CEO Orlando, FL

Defined and executed strategic vision, goals, and objectives of the corporation. Also ensured that day-to-day operations were executed efficiently, and led all business development activities, compliance/regulatory/reporting initiatives, recruiting, and authorized all strategic partnerships. Responsible for financial oversight, P&L and budgeting. Key accomplishments:

• Expanded service offerings to include supply chain management, procurement, and logistic support.

• Managed bid/proposal activities leading to the successful award of a multi-million-dollar/multi-year sub-contract to provide supply-chain/inventory management support services for the Egyptian government.

• Assisted the Florida Department of Health/Federally Qualified Community Health Center Network in securing a $7M service area award from the HRSA/HHS Administration.

• Prepared Federal Tort Claims Act (FTCA) application for submission to HRSA on behalf of a community health center resulting in ongoing operational savings in excess of $1m annually.

• Provided Management Consulting and Program Facilitation Services on behalf of Dept of Health Public Health – Ryan White/HIV Aids program in support of its statewide Service Standards program review.

• Conducted program compliance/monitoring services for a tri-county consortium consisting of 13 agencies/Public Health Depts., providing corrective actions when/where necessary. Management Solutions Consulting Group, Inc. (MSCG) 2015 - Present Consultant Orlando, FL

Comprehensive site/monitoring visits of health centers in support of MSCG’s federal contract for Technical Assistance

& Training: Operational Site Visit with the Bureau of Primary Health Care, Dept of Health & Human Services/ HRSA). Activities include, but are not limited to:

• Conducting on-site/virtual program analysis/monitoring activities re: administration, health center operations, governance, program compliance, governance, outcomes, board management.

• Provide corrective action plans to resolve/correct program deficiencies as necessary.

• Assist MSCG in support of regulatory updates, reviews, program execution, etc., to develop more efficient and effective auditing guidelines.

AGAPE Community Health Center Network/FL Dept of Health – Duval 2008 – 2015 Executive Director/CEO Jacksonville, FL

Responsible for directing the operational activities of a multi-site network of Federally Qualified Community Health Centers (FQHC), and a 340B pharmacy. Provided leadership to a staff of over 100 team members (clinical and administrative). Created and implemented multi-year strategic plans and developed associated community needs assessments. Directed process improvement/quality assurance initiatives and oversaw P/L & budgeting activities. Led the expansion efforts of the while building provider network. Chaired a North FL regional consortium of health care executives and built collaborative relationships with other care providers, area hospitals, home care agencies, specialists, etc., to ensure a continuum of care. Established & maintained ongoing communications with various federal/state entities regarding Medicaid, Medicare, AHCA, Managed Care and other funding vehicles. Key quality initiatives led to achieving Joint Commission Accreditation, & Primary Care Medical Home (PCMH) certification across the network. Resume: D. Renee Pollard-Bush

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Notable accomplishments include:

• Secured in excess of $15m+ through Federal Grants, RFP/Bid wins, partnership alliances, and fundraising.

• Developed and implemented successful turn-around initiatives resulting in network expansion that included eight

(8) satellite locations with a combination of brick-and-mortar buildings, co-located sites, & mobile buses.

• Sourced, designed and launched two state-of-the-art mobile health units (dental and medical). Led the re-design and build-out of the corporate headquarters.

• Conducted extensive revenue cycle management (RCM) analysis and initiating key initiatives that resulted in a 40% reduction in outstanding revenues and an increase of 25% in collections.

• Collaborated with community stakeholders to maintain a citywide safety net system across multiple care systems, utilizing various EMR/EHR networks (e.g., NEXTGEN, athenahealth, Cerner, eClinicalWorks, Meditech, etc.).

• Implemented innovative outreach campaigns leading to a 100% increase in community partnerships and brand recognition.

State of Florida/Florida Legislature-House of Representatives 2005 – 2006 Chief of Staff Tallahassee/Jacksonville, FL

Chief of Staff/legislative aide to Florida House of Representative Member. Assisted Representative drafting/submitting a variety of legislative bills, while managing all lobbyist and constituent interactions. Key accomplishments included:

• Assisted Representative with increasing sponsored and co-sponsored bills and amendments by 46%.

• Collaborated with other Senate/Representatives staff to manage legislative bills, hearings, debates, etc.

• Developed bill packages, conducted on-going bill/amendment analysis, and updated legislative reports.

• Maintained legislative summaries and monitored associated local/state/federal bills with potential impact on the Member’s bill list.

• Interfaced with other House & Senate leadership/legislative committee personnel, lobbyists, community activists/ business leaders, etc., (representing the full spectrum of the healthcare, business, profit/nonprofit and academic institutions throughout the State of Florida

• Created press releases, talking points in addition to planning and executing numerous special events. WebMD/ENVOY 1999 - 2004

Senior Sales/Account Executive Jacksonville, FL

Managed all sales/business development opportunities in assigned territory utilizing extensive prospecting and lead generation techniques. Worked closely with cross functional teams including marketing, product development, etc. Notable accomplishments include:

• Exceeded annual sales targets earning the coveted designation as a Top 10 Sales Executive for the company.

• Created and managed strategic territory development plans, in addition to sales and account management activities for key accounts within my assigned territory.

• Led product migration and customer requirements gathering and workflow planning.

• Cultivated strong client relationships with "C" suite executives and other key decision makers.

• Managed complete sales cycle from prospecting stage through product identification, selection and close.

• Conducted market/competitor SWOT analysis in addition to developing associated strategic/business plans to effectively manage extensive pipeline within the hospital, ambulatory and extra-large physician practice networks. GTE Data Services (now Verizon) 1997 - 1999

Senior Product/Marketing Manager Tampa, FL

Identified/analyzed/documented industry trends, market drivers and legislative/regulatory changes and their potential impact on sales. Also, developed and maintained a focused set of competitive product offerings.

• Maintained an on-going competitor SWOT analysis, designed marketing collaterals and other creative promos, cost-effective and relevant advertising campaigns.

• Developed competitive pricing strategies and led cross-functional work groups for on-going enhancement of existing product line/development of new products/ services.

• Created business plans/operational strategies to meet defined financial goals. Resume: D. Renee Pollard-Bush

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• Led all tradeshow activity nationwide.

• Performed detailed product evaluation/stress testing to assure competitive edge within the identified market.

• Participated on national work groups re: EDI/regulatory legislation (i.e., WEDI, HL7, & ANSI X12).

• Directed national trade shows, developed associated messaging,

• Drove product launches and associated roll-outs activities.

• Extensive customer communication and interaction. Senior Business Information Analyst 1995 - 1997

Subject Matter Expert (SME) for business development, workflow analysis and product migration activities on a national healthcare automation project (between CMS and GTE Data Services). Responsibilities included: performing detailed program performance analysis, requirements gathering, business case development/high level IT design, prototyping, a n d reviewing/validating test data. Key accomplishments included:

• Led customer working sessions in the design of use case scenarios, workflow analysis, migration mapping, etc.

• Directed system design and integration sessions.

• Applied detailed knowledge of revenue cycle management (RCM) activities, federal regulations, and compliance policies and procedures in designing and developing an automated system at CMS to submit annual cost reports from providers nationally.

• Led all customer working sessions, requirements gathering and detailed technical design meetings. PROFESSIONAL DEVELOPMENT / AFFILIATIONS / CIVIC ENGAGEMENT Advocacy Committee - National Association for Home Care (NAHC) Education Committee: Private Duty – National Association for Home Care & Hospice (NAHC) Contract, Procurement and Project Management - Florida Department of Health Grant Writing – Universities of North and South Florida, and Department of Health in Duval County Strategic Planning – National Association of Community Health Centers (NACHC) FEMA/Emergency Management Institute and Incident Command System Training Home Care/APD Waiver – FL Dept of Health/Agency for Health Care Administration (AHCA) Delta Sigma Theta Sorority, Inc., Jacksonville & Orlando, FL Alumnae Chapters Executive Board

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