Customer Service Call Center

ASHLEE

ETHERIDGE

******.**********@*****.***

737-***-****

Alamogordo, NM 88310

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

PROFESSIONAL SUMMARY

Rue Gilt Groupe - Remote Customer Service Representative 10/2021 - Current

Charter Communications - Technical Support

04/2018 - 08/2021

MCC, Csr - Vaccination Support Rep

01/2021 - 06/2021

Move.com

09/2020 - 01/2021

Apple Inc - Dispute Analyst

02/2018 - 05/2018

WORK HISTORY

• Assisted customers with questions

• Interacted with customers through live chat

• Handled emails, inbound calls, and outbound calls

• Assisted with technical support duties

Performed data entry for shipments, orders and customer information

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• Managed customer accounts

Customer Service/ call center, Attentive and empathic with Assisting customers with setting appointments, troubleshooting, billing customers

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• Matters, and escalations at an inbound call center Known for providing an engaging professional solution in a timely manner

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• Superb communication skills

• Advanced help desk support

• 3 years customer service in call center setting.

• Managed client records

• Set up client appointments

Helping customers in an inbound and outbound call center by processing AWARDS claims with fraudulent activity on accounts

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• Handling complaints efficiently with empathy

• SMEED Assisting and training other agents with technical,

• And troubleshooting protocols at Charter Communications. SKILLS

• CSR

• Call Center

• Customer Service

• Microsoft Office (6 years)

• Word Processing (10+ years)

• Windows (10+ years)

• Supervising Experience (1 year)

• Customer Care

• Network Support

• Help Desk

• Desktop Support

• VoIP

• Technical Support

• VPN

• LAN

• Ethernet

• TCP/IP

• WAN

• DNS

• SQL

• Troubleshooting

• Microsoft Windows Server

• Network Infrastructure

• Network Monitoring

• Assessments

Written Communication —

Proficient

•

• April 2019

Measures a candidate's ability to

convey written information using

proper grammar rules.

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• Full results: Proficient

Intermediate Word Processing

with Microsoft Word — Familiar

•

Measures a candidate's

knowledge of intermediate

Microsoft Word techniques

including the use of

•

Formatting, Track Changes, and

Comments.

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• Customer Retention Strategies

• Customer Account Management

• Data Entry and Maintenance

• Upbeat and Positive Personality

• Order and Refund Processing

POS Systems and Ordering

Platforms

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Calm and Professional Under

Pressure

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• Call Documentation

Responding to Difficult

Customers

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• Issue and Complaint Resolution

• PCI (Payment Card Industry)

• Answering Customer Questions

• Customer Service and Assistance

• Answering Emails

• Solving Customer Concerns

• Provider Relations

• Call Volume and Quality Metrics

• Patient and Empathetic

• Query Escalation

Edward Gary High School

Diploma

EDUCATION

Apple - Fraud Administrator

06/2017 - 02/2018

Metrics for the month at Process inbound call and online orders in a timely fashion

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• Tracking and Apple

• Preventing fraudulent charges

• Making outbound calls to insure customer satisfaction. Willing to relocate: Anywhere

ADDITIONAL INFORMATION

Remote CSR 5+ years experience Phone, email,chat Zen desk efficient, Willing to relocate: Anywhere, Authorized to work in the US for any employer

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Contact this candidate