Administrative Assistant Customer Service

Julie Hambrick Atlanta, GA *****

(M) ***/***-**** adybir@r.postjobfree.com

OBJECTIVE:

To obtain an administrative position which utilizes my strengths in the areas of project management and time management combined with a critical ability to work well with a diverse clientele.

SKILLS SUMMARY:

Identifies and anticipates needs. Initiates projects independently.

Sets priorities and procedures for accomplishing work, delegating responsibility as needed.

Collects and compiles information, and analyzes data and displays in appropriate form.

Receive and review highly sensitive and correspondence.

Maintains confidentiality and recommends solutions or actions required.

Responds independently to routine correspondence under own signature or drafts response review on more complex correspondence.

Skilled in working under high impact situations, extremely flexible, maintains high level of professionalism at all times, and able to resolve issues in a diplomatic yet effective manner.

EXPERIENCE:

CAPGEMINI (Jan 2014-May 2023)

Executive Assistant

Set up internal meetings and external meetings.

Calendar management for 7 Vice Presidents.

Set up conference calls and video-conferences.

Send reminders.

Document minutes of meetings.

Travel coordination (domestic and international air, hotel, car).

Time and Expense Reporting and Reconciliation.

Document Support and Management (includes client deliverables, Troom, contracts).

Technical Support (includes resolving client PC & phone issues, GPS, Sourcing, Intranet/Internet research, ITICS testing).

MCCURDY & CANDLER, LLC (Jun 2013–Jan 2014)

Receptionist

Answer multi-line phone system and use CaseAware to identify appropriate individual/department to transfer call to.

Provide outstanding customer service with tact, diplomacy and professional etiquette.

Seek information from caller to understand and clarify their needs.

Fill in for front desk receptionist as needed to include welcoming of all visitors to the front lobby and supporting real estate closings for the REO department.

OPEN DOOR COMMUNITY (Aug 2012-present)

Volunteer

WINE & SPIRITS WHOLESALERS OF GEORGIA (Mar 2011-Aug 2012)

Administrative Assistant

Independently screened and responded to incoming calls and correspondence.

Prepared and analyzed monthly sales reports for Board of Directors.

Planned and coordinated annual Member Meeting for 200 guests.

Acted as the liaison between Members and the Department of Revenue regarding alcohol license issues and updates to county and city alcohol tax rates.

Transcribed correspondence, memos and bulletins regarding legislative bills.

PARAMOUNT STAFFING (Rollins, CMI Research, Arthritis Foundation) (Sept 2010-Mar 2011)

Temporary Administrative Assistant

WHITE HOUSE / BLACK MARKET (Jan 2009-Dec 2010)

NORDSTROM (Jan2006-Sept 2008)

Retail Customer Service/Sales Associate

BOOZ ALLEN HAMILTON (Oct 2002-Oct 2005)

Executive Assistant

Provided administrative functions for three Principals for this global management consulting company by scheduling and coordinating appointments and arrangements for meetings, conferences, and travel to ensure effective management of leaderships’ calendar.

Made complex domestic or international travel arrangements and prepared expense reports.

Screened telephone calls and resolved or referred them as appropriate.

Prepared routine letters, memorandums, agendas, presentations and forms.

Performed clerical duties such as typing, note taking and managing daily email to ensure organization of materials.

Maintained Principals’ email and voice mail correspondence to maintain adequate and timely communication.

Produced monthly departmental reports comparing projected billable hours versus actual billable hours.

Projected and maintained staffing reports of consultant’s availability by expertise.

Implemented new hire program to ensure smooth transition into the firm.

Approved invoices and purchase requisitions under own signature.

MIRANT (Jan 2000–Jun 2002)

Administrative Assistant

Provided administrative functions for the Director of Trading Control and Counter Party Risk for this energy marketing company.

Managed Director’s calendar by scheduling meetings, conferences and travel arrangements.

Prepared expense statements, managed P-card and allocation of expenses.

Prepared internal and external correspondence, agendas and forms.

Provided assistance to the Director’s staff of 50+ by processing timesheets and tracking of holiday and sick day benefits.

Managed supply inventory and tracked all supply costs.

Coordinated all departmental meetings, including agenda items and catering services.

RICHARD BOWERS & COMPANY (Feb 1997–Dec 1999)

Broker Assistant

Provided administrative support to Vice Presidents for this commercial real estate company.

Prepared marketing flyers and marketing presentations for properties.

Composed proposals, contracts, letters and general correspondence.

Managed client databases and assisted with gathering leasing information.

COMPUTER SKILLS:

Adobe Acrobat Microsoft Outlook UCA Console

Lotus Notes Microsoft PowerPoint CaseAware

Microsoft Access Microsoft Word

Microsoft Excel

EDUCATION:

Bachelor of Arts, Economics, University of Georgia - Athens, Georgia

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