Customer Service Account Manager

Raymond P. Beguhn

Holiday, Florida ***** 734-***-**** adybhf@r.postjobfree.com

Summary

Experienced Sales Executive with a demonstrated history of working in SaaS technology, telecommunications and healthcare industries. Skilled in Sales, Customer Success, Management, Business and Sales Development. Strong sales professional with a proven track record in meeting or exceeding goals while providing exceptional customer service to ensure retention and renewals

Professional Experience

Novus Analytics. Oct 2021-Oct 2022

Account Manager

•Established relations with new B2B high level executives to introduce proprietary AI software for the purpose of a recovery audit for companies with revenue exceeding 2 billion through prospecting and networking

•Collected detailed information about potential client’s needs and pains.

•Conducted Zoom meetings introducing AI software and steps of the recovery audit utilizing PowerPoint presentations

•Provide quotes and negotiate sales price and terms

•Partnered with legal department and clients to ensure that all purchase order terms and conditions were mutually acceptable

•Advocated internally for client needs, continuously looking for opportunities to improve our products and services.

Average Calls Daily 40-60 outbound calls which was 100%-150% to plan.

Achieved 4 meetings per month which was 100% to plan.

Signed one client per quarter which was 100% to plan.

AnyDesk May 2021-Dec 2021

Sales Development Representative

•Conducted outbound prospecting to identify and qualify potential customers through phone calls, emails, social media, and other channels.

•Continuously provided feedback to the marketing team on the effectiveness of campaigns and messaging

•Researched potential prospect’s business needs and pain points to effectively communicate the value proposition of AnyDesk.

•Scheduled and coordinated introductory calls or demos for qualified prospects with Account Executives.

•Tracked and documented all interactions and lead information in HubSpot to ensure accurate and up-to-date data.

•Develop new business with existing customers and identify opportunities for future upselling.

Consistently achieved or exceeded weekly/monthly metrics:

Outbound Dials 400 weekly

Lead conversions: MQL to SQL 18%, SQL to Opportunity: 51%, Opportunity to close: 20%

Raymond Beguhn page 2

Zelis Payments Feb 2019-May 2020

Provider Enrollment Advisor

•Actively promoted Zelis services to health care including physicians and hospitals.

•Successfully enroll provider’s in direct deposit or a select product from a third-party insurance.

•Took on additional projects internally to contribute to the improvement and professional development of my team

Managed multiple providers under one network allowing funds and data to be isolated specific to their tax ID.

Mitigated any risk that threatened each customer’s growth, satisfaction, or renewal

Increase customer referrals through customer education, practice networking, and identifying opportunity within the medical community

Recognized for successfully meeting or exceeding sales targets 9 consecutive months

Maintained an average of sales call 50/60 dials per day

Achieved 92% or higher quality assurance metrics monthly

Palm Harbor Medical Mar 2013-Dec 2014

Sales Acquisitions Manager

•40-60 daily outbound calls for the purpose of acquiring unused medical supplies and equipment from hospitals and surgical centers through ou-tbound calling.

•Negotiated prices and terms of agreements with suppliers on behalf of company

•Conducted market research to identify potential suppliers who could meet our organization’s needs

•Reviewed bids from suppliers to ensure that they conform to specifications and are complete

Average Calls Daily 40-60 calls which was 100%-150% to plan.

Average Equipment Lists submitted were 3-4 per month which was 100% to plan.

Average Equipment and Supplies Bids won 1-2 bids per quarter which was 100% to plan.

Verizon Wireless Sep 2004-Jan 2012

Retail Sales Manager

•Supervised Retail Staff

•Recruiting, Interviewing and hiring of new employees

•Training and development of employees

•Manage customer accounts and develop relationships to best sell the company's services

•Manage and execute plans that will drive our client’s proposition and obtain new business

•Analyze business accounts for expansion opportunities

Achieved over 150% to plan for activations and renewals from 2006-2010.

Average Accessory Take Rate from 2006-2010 was 3.25 which was 130% to plan.

Average Feature Take Rate from 2006-2010 was 2.00 which was 200% to plan.

Education

Michigan State University

East Lansing, Michigan

BA, Communications

Davenport University

Kalamazoo, Michigan

BBA, Business Administration and Management

Graduated with Honors with a GPA of 3.63

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