Customer Service Account Management

CATHERINE MCRAE

PROFESSIONAL SUMMARY

Dedicated landscaping professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

High-achieving CEO with extensive executive-level experience and proven vision to lead landscaping organizations to continuous growth. Running routine operations and spearheading revolutionary updates to keep teams adaptable and systems scalable for changing demands.

WORK HISTORY

CEO, 06/2019 to Current

Cathy's Garden Landscape Maintenance - Atlantic Beach, FL

Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.

Sales Representative, 01/2019 to 05/2019

Sears Outlet - Jacksonville Beach, FL

Organized sales paperwork, presented proposals and finalized contracts.

+ Edit or add your own

Developed and delivered engaging sales presentations to convey product benefits.

Sales, 01/2018 to 01/2019

Lifelock Identify Theft - Jacksonville, FL

Provided positive first impressions to welcome existing, new and potential customers.

Sr Sales, 08/2002 to 11/2012

Interline Brands - Jacksonville, FL

Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Informed customers of promotions to increase sales productivity and volume.

Prioritized tasks and projects to meet tight deadlines.

Built and cultivated long-term quality relationships with over 500 clients by addressing needs and providing superior customer service.

Exceeded team sales goals by Number%.

Prospected to increase sales lead pipeline and and converted leads into new customers.

Developed new business relationships and maintained existing through regular communications and effective account management.

Achieved or exceeded company-defined sales quotas for Number consecutive weeks.

EDUCATION

05/1979

Blackshear High School - Blackshear, GA

ACCOMPLISHMENTS

Number one sales rep in 2006,

Presidents club 2006-2012.

Hit company goal 36 consecutive months.

Grew 1million dollar base to 4million in 2 years.

CONTACT

Address: Jacksonville, FL 05342

Phone: 904-***-****

Email: adybh6@r.postjobfree.com

WEBSITES, PORTFOLIOS, PROFILES

Facebook page Cathy's Garden and landscape maintenance

Nextdoor neighborhood app

SKILLS

Business start up

Operational leadership

Staff Management

Negotiation

Search Engine Optimization

Organizational leadership

Productivity performance

Market strategies

Market understanding

Account management

Strategic planning

Upbeat and Positive Personality

Issue and Complaint Resolution

Customer Account Management

POS Systems and Ordering Platforms

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