Waheeba Y. Ali

• Isa Town • Bahrain • Tel. +973-******** • email: adybgx@r.postjobfree.com

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Executive Secretary

Creative, detail-focused and trust worthy executive personal assistant with almost 15 years of extensive experience in providing administrative and office management support to senior executives and board members across a wide- range of industries. Expert in devising and maintaining an organized office environment and coordinating travel logistics for senior executives. Consistently takes the initiative in completing assignments with minimal guidance and supervision.

Areas of Expertise

Office Administration and Management Human Resources Conventional and Islamic Commercial and Investment Banking Treasury and Operations

Client Relationship Management Business Reporting Customer Service

Interpersonal Skills

Skills and Professional Experience

Hannover Retakaful, Manama, Bahrain

Executive Secretary, Finance and Administration Department June 2009 to Dec 2018

Gulf International Bank, Manama, Bahrain

Senior Secretary, Information Security Department

Sep 2005 to May 2009

Gulf Finance House, Manama, Bahrain

Secretary, Investment Placement Department

Oct 2001 to Sep 2005

Yapi Ve Kredi Bankasi, Manama, Bahrain

Executive Operations Officer, Treasury & Operations Department Feb 1999 to Sep 2001

Merrill Lynch International Bank, Manama, Bahrain

Secretary

Nov 1997 to Jan 1998

Grindlays Bank of Bahrain, Manama, Bahrain

Trainee

Oct 1996 to Nov 1997

Office Administration and Management

Scheduled and organized corporate meetings, special events and seminars for senior executives and board members and ensured that detailed agendas were prepared in a timely manner.

Screened, initiated and efficiently managed all incoming mail, telephone calls and email correspondence and ensured that queries were referred to alternative sources to determine a course of action on the basis of urgency and importance.

Managed and organized senior executives’ business travel arrangements and hotel reservations and negotiated favorable rates with travel agencies, hotels and car rental companies.

Prepared detailed travel expense and claims reports for senior executives and assisted with tracking invoices and managing reimbursements. Human Resources Management

Identified vacancies, posted open jobs, screened, interviewed and matched applicants with open positions.

Waheeba Y. Ali

• Isa Town • Bahrain • Tel. +973-******** • email: adybgx@r.postjobfree.com Page 2 of 2

Facilitated and verified all important documentation for new staff members, including work permits, visa applications, labor and smart cards and medical insurance.

Created and maintained personnel related records on matters such as annual leave, sick leave and attendance.

Kept up-to-date with employment law and human resources regulations to ensure compliance with regulatory authorities.

Coordinated with senior executives a comprehensive training strategy for staff members and kept an information database for upcoming training events, seminars and conferences.

Client Relationship Management

Built an investor profile database through the use of specialized customer relationship management software and ensured that investors’ data complied with internal and external policy and procedures.

Established communication channels between investors and investment teams to ensure a rewarding post-sales experience.

Responded to and resolved external inquiries and complaints from individual and corporate investors.

Treasury and Operations

Prepared written reports involving daily trades for money markets and FX accounts.

Handled fixed deposit transactions processes and followed-up maturity dates to decide whether to renew or close files on transactions.

Assisted customers in the process of opening new checking and savings accounts and filling out loan applications.

Prepared money orders, bank checks, direct deposits and electronic payments. Event Management

Oversaw the planning and execution of local and regional corporate events, trade shows, seminars, conferences and sponsored forums.

Collaborated with external vendors in event planning, site and gift selection, logistics management and product placement arrangements.

Education

Associate Diploma in Office Management, 1996, University of Bahrain

Professional Executive Secretary Diploma, 2009, London Chamber of Commerce and Industry

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