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Social Media Customer Service

Location:
Schaumburg, IL, 60194
Posted:
July 15, 2023

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Resume:

Ahsan Raees

312-***-**** adybds@r.postjobfree.com Linkedin.com/in/ahsan-raees-412b29195

Summary:

●Experienced Technical Recruiter with a strong background in Human Resources (HR).

●Proven track record in sourcing, recruiting, and onboarding talent across various industries, including Technology, HR, Fintech, and Government.

●Expertise in utilizing diverse recruiting methods, such as job boards, social media, networking, and employee referrals, to attract both passive and active candidates, resulting in cost savings and reduced time-to-fill.

●Managing a high volume of open requisitions and collaborating closely with hiring managers to develop effective hiring strategies.

●Excellent communication and negotiation skills, building relationships with candidates and clients, managing the complete recruitment life cycle, and ensuring successful placements.

●Experience with new hire orientations, benefits administration, payroll, and compensation, showcasing his proficiency in HR functions beyond recruitment.

●well-versed in applicant tracking systems (ATS) like Lever, Greenhouse, Workday Recruiting, and ICIMS, as well as sourcing tools such as Dice, Monster, LinkedIn, and others commonly used in HR recruitment.

●Familiar with email marketing tools like Mailchimp and HubSpot, video conferencing tools like Zoom and Skype, and productivity and collaboration tools such as Microsoft Office Suite, Google Workspace, and Trello.

●Knowledge of HR-related policies and procedures, as well as legal compliance.

●Excellent communication, active listening, and interpersonal skills, resulting in building rapport, establishing trust, and providing exceptional candidate and employee experiences.

●Adaptability and flexibility in fast-paced environments, strong organizational and time-management abilities, attention to detail, and a team-oriented mindset.

●Encompassing strategic thinking and problem-solving skills, along with empathy and emotional intelligence to understand the needs and motivations of candidates and hiring managers.

Expertise:

●Candidate assessment tools: HackerRank, Codility, and eSkill for evaluating technical skills.

●Communication tools: Slack, Microsoft Teams, and Asana

●Artificial intelligence (AI) tools: Hiretual and Mya for automating candidate screening and sourcing.

●Email marketing tools: Mailchimp or HubSpot to keep in touch with candidates.

●Video conferencing tools: Zoom, Skype, or Google Meet for remote interviewing.

●Productivity and collaboration tools: Microsoft Office Suite, Google Workspace, and Trello.

●Strong communication skills, both written and verbal.

●Active listening and the ability to ask insightful questions.

●Excellent interpersonal skills to build rapport and establish trust with candidates and hiring managers.

●Customer service mentality, focusing on the candidate experience and ensuring a positive candidate journey throughout the hiring process.

●Adaptability and flexibility, able to work in a fast-paced environment with constantly changing priorities and requirements.

●Organizational and time-management skills, including the ability to prioritize tasks and meet deadlines.

●Team-oriented mindset, able to collaborate with others and contribute to a positive team culture.

●Attention to detail, including accuracy in data entry, documentation, and reporting.

Education:

●Bachelor’s degree in business management from Wilmington University, Delaware 2016

●Certification in Sales and Marketing from Computers Systems Institute, Chicago 2017

●Certification in Social Media Marketing from Computers Systems Institute, Chicago 2018

Professional Experience

Meta (Facebook) - Remote 06/2021 – 01/2023

Senior Technical Source

●Established and maintained relationships with hiring managers to stay up to date on current and future hiring needs.

●Collaborated with the recruitment team to develop and implement sourcing strategies that align with the organization's hiring objectives.

●Sourced and identified qualified candidates for IT roles such as software engineers, machine learning engineers, and mobile app developers using various sourcing techniques, including database searches, job boards, social media, and employee referrals.

●Conducted initial phone screens and pre-qualified candidates based on their skills and experience to determine their fit for the position and the organization.

●Provided guidance to candidates on the interview process, job requirements, and company culture.

●Ensured a positive candidate experience by communicating promptly and professionally, addressing questions and concerns, and following up throughout the recruitment process.

●Updated and maintained candidate data in the applicant tracking system (ATS) to ensure accurate and up-to-date candidate information.

●Collaborated with the recruitment team to continuously improve sourcing strategies and processes to increase efficiency and effectiveness in sourcing top talent.

●Kept up to date with the latest trends and innovations in sourcing and recruiting to ensure the organization remained competitive in the market.

Systegration - Chicago, IL 10/2019 – 05/2021

Lead Recruiter

●Conducted full life-cycle contract and permanent recruitment for diverse IT positions in high-volume environments nationwide in designated areas.

●Managed an average of 30+ open positions at any given time (maximum of 50 active requisitions) and ensured timely closure of open positions.

●Performed heavy sourcing and networking for hard-to-fill positions using Boolean searches,

●Monster, CareerBuilder, niche sites, and LinkedIn and database searches for mid-level IT roles.

●Developed and maintained relationships with hiring managers to stay informed of current and future hiring needs.

●Coordinated with hiring managers to understand their needs, create job descriptions, and attract and hire the best candidates.

●Manage the recruitment process by posting job advertisements, sourcing candidates, conducting phone screens, scheduling interviews, and providing feedback to hiring managers.

●Conduct new hire orientations and facilitate the onboarding process by ensuring the completion of required paperwork, coordinating with other departments, and aiding new hires.

●Maintain accurate and up-to-date employee files, including personal information, job descriptions, performance reviews, and disciplinary actions.

●Respond to employee inquiries and provide guidance on HR policies and procedures, including benefits, leave of absence, and performance management.

●Process personnel actions, including new hires, terminations, promotions, transfers, and salary changes.

●Support the HR team in various projects, such as performance management, employee engagement, and diversity and inclusion initiatives.

●Conducted candidate interviews and assessments to ensure the candidates were a good fit for the position and the company culture.

●Conducted reference and background checks and verified the candidate's qualifications to ensure a successful hire.

●Maintaining an up-to-date candidate database and applicant tracking system.

●Strategized and developed relationships with managers and candidates to better understand their needs, and provide excellent candidate experience, and successful onboarding.

Orelinx 06/2012 – 03/2019

Senior Recruiter

●Proactively sourced passive and active prospects via job boards and niche websites resulting in agency cost savings.

●Recruited candidates from job boards, referrals, internal employees, and company websites.

●Filled an average of 1 to 4 positions per month with 102+ positions filled while working in the organization.

●Maintained an average of 35 open requisitions due to growth with a maximum of 70 at one time.

●Screened and submitted candidates to hiring managers and arranged interviews.

●Extended offers, scheduled, and approved background investigations.

●Strategized and developed relationships with managers and candidates to better understand their needs.

●Conducted workforce planning and recruitment activities.

●Performed heavy sourcing and networking for hard-to-fill positions using Boolean searches,

●Monster, CareerBuilder, niche sites, LinkedIn, and database searches.

●Communicated with hiring managers to understand position requirements and made recommendations on candidates.

●Provided regular status updates to hiring managers on the progress of the recruiting process.

●Maintaining accurate and up-to-date candidate data in the applicant tracking system.

●Assisted the HR team in recruitment activities, such as posting job advertisements, screening resumes, and scheduling interviews.

●Conducted background checks and reference checks for new hires.

●Maintained HR files and records, including employee information, performance evaluations, and training records.

●Assisted in the preparation and delivery of new hire orientations and onboarding activities.

●Responded to employee inquiries and helped in resolving HR-related issues.



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