MARY NJERI

Contact: +254-***-***-***

Email:adybdd@r.postjobfree.com

CAREER SUMMARY:

Passionate Waitress/Housekeeping Attendant with extensive experience in hospitality, customer service and client relations. Equipped with varied skills and the ability to work within multicultural and complex environments. Extensive organizational ability with a talent for building productive customer relationships. Proven ability to handle food service from order taking and customer relationship management, to event support and health & safety. Committed to providing exemplary service to guests.

SUMMARY OF SKILLS:

Excellent interpersonal and communication skills.

Im able to work in risky and high-pressure environment.

Detail-oriented and ability to multitask in complex environment.

Demonstrates strong leadership and team working skills

Established knowledge and experience of hospitality and customer relations.

Microsoft Computer Applications; MS Word, Excel, Outlook, & Internet.

PROFESSIONAL EXPERIENCE:

Company: Local Saudi Family (Jeddah – Kingdom of Saudi Arabia) 01/2020 – 04/2022 Position: Live-in Nanny & House Maid.

Achievements/Tasks.

Performed daily soft and regular deep cleaning in the house, always maintained a safe and healthy environment for the family and guests.

Clearly followed the menu to cook and serve healthy meals for the family and feeding toddlers.

Laundered clothing and household lines as required.

Initiated evening games for the children at home and in the neighborhood, improving their social and communication skills.

Assisted children with their homework and taught children to read and write, boosting their English grades at school by 25%.

Commended by the host family for punctuality, present ability, and attention to detail.

Monitored the inventory levels for food and other consumables in the house, informing the host to replenish when necessary.

Reported any faulty equipment or cooking equipment to the owner, ensuring timely repairs or replacement.

Company: Sovereign Hotel (Kisumu - Kenya). 01/2018 – 12/2019 Position: Waitress

Achievements/Tasks.

Upheld fine dining etiquette aimed at delivering the highest level of customer service.

Managed customer billing process through efficient utilization of POS to process customer orders, complete payment transactions, and to issue receipts.

Increased daily sales through quick memorization of menus as well as upselling and cross selling of daily specials.

Maintained a seamless flow of operations in the restaurant which boosted guest satisfaction.

Anticipated and addressed customer requests, led the effort of achieving and maintaining a customer satisfaction score of 90% or above.

Patiently aided guests with the menu particularly those guests who have toddlers, allergies, and diet restrictions.

Assisted hosts and hostess by answering phone to take reservations and by greeting, seating, and thanking guests hence creating spirit of teamwork among colleagues.

Protected the hotel and guests by complying with sanitation, safety, and alcohol control policies.

Achieved process/service improvement by coordinating and communicating with related departments (service and kitchen) and management about customer queries and complaints. Company: Acacia Premier Hotel (Kisumu - Kenya). 01/2016 – 12/2017 Position: Housekeeping and Public Area Attendant.

Achievements/Tasks.

Performed cleaning and upkeep of guest rooms and property in a professional manner using prescribed method and schedule.

Maintained records of inventory movement and reported the need for re-order of linens and cleaning supplies.

Gathered in depth knowledge of the materials, equipment, and process utilized in cleaning and housekeeping.

Consistently monitored hallways and other common areas to keep hotel neat and safe hence increased customer satisfaction.

Trained new housekeeping staff on matters compliance with established safety and sanitation policies which aided improve efficiency in guest service.

Enhanced efficiency through cleaning and proper maintenance of housekeeping tools and equipment in orderly and good working condition.

Promptly resolved guest queries and complaints in a professional and courteous manner.

Effectively identified and reported any maintenance issues in the rooms and within the compound.

Returned and properly tagged all lost and found articles to the housekeeping office.

Diligently assisted ‘guests with special needs’ to access the recreational area and to use the equipment safely.

Improved image of the hotel through continued adherence to quality standards and expectations.

Company: Miadi Hair Products & Cosmetics (Nairobi – Kenya) 01/2015 – 12/2015 Position: Sales Associate.

AREAS OF EXPERTISE:

-Excellent customer service, -Time management, -Negotiation and problem solving, -TQM/Quality Assurance, Health & safety regulations compliance, -Multitasking, -Conflict resolution, -Task coordination, -Teamwork, -Cleanliness, -Process improvement,-Lead generation, -Product Knowledge,

- Motivated seller, - Service minded, -Able to stand for long periods, -Persuasive communicator, - Accurate, -Efficient, -Retail sales, -Multi-tasker, -Order processing, -Expertise in shrink control, - Merchandizing.

EDUCATION:

2009 – 2013: Presbyterian High School (Mombasa, Kenya); Kenya Certificate of Secondary Education.

2001 – 2008: Mlolongo Primary School (Nairobi, Kenya); Kenya Certificate of Primary Education. REFERENCE: Furnished upon request.

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