Kyla Carlton

S Burlington, VT

adybd2@r.postjobfree.com

+1-470-***-****

I am looking to broaden my skillset in the workforce in hopes of finding a reliable and rewarding career. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Agent

GAT Airline Ground Support - Burlington, VT

October 2022 to Present

• Checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints

• Announce both incoming and outbound flights

• Handle credit cards transactions with accuracy and properly account for all collections and conduct the appropriate airline closeout procedures

• Accept and process checked baggage weighing up to 100 lbs and placed on conveyor belts

• Operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors

• Use SABRE to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information

• Escorting unaccompanied minors and disabled passengers throughout the airport Receptionist

Keyes Chevrolet - South Burlington, VT

October 2022 to Present

• Answer/ transfer calls to the appropriate department.

• Take cash and credit card payment for service customers

• Stay up to date on DMV record logs using excel spreadsheet

• Make the first point of contact for customers when they enter. Engage with customers to ensure a positive experience

Front Desk Supervisor

Smart suites- ascend - Burlington, VT

July 2021 to Present

• Welcome guests upon their arrival and assign rooms

• Perform all check-in and check-out tasks

• Manage online and phone reservations

• Register guests; collect necessary information and confirm details (ie contact details, credit card information, exact dates of their stay, and possible accommodations to their room)

• Provide information about available rooms, rates and amenities

• Respond to guest’ complaints and relive them in a timely and professional manner

• Maintain cleanliness and organization of the common areas such as breakfast, dining, office space, and lobby

• Count cash drawer and the beginning and ending of shift; complete a deposit form if necessary

• Voluntarily assist housekeeping if they are short staffed

• Prep and stock breakfast items for morning shift.

• Place order for breakfast items and other supplies for guests

• Guest satisfaction calls

• Communicate room issues to housekeeping

• Communicate problems the facility to maintenance technician Phlebotomist

UVM Medical Center - Burlington, VT

April 2022 to October 2022

• Preparing patients before drawing blood

• Explaining blood draw procedures to patients and answering any questions about the process

• Following all health and safety protocols and procedures to maintain sanitary work areas

• Gathering medical testing materials, including needles, sample vials, blood storage bags and test tubes

• Verifying patient information and labeling blood samples properly

• Accurately updating patient information in the organization’s database

• Helping nervous or frightened patients remain calm during blood draws

• Working with supervising Physicians and following their directions at all times

• Collecting blood from minors/ infants

Lead Cabin Agent

Delta global services - Atlanta, GA

October 2020 to July 2021

• Greet crew members, flight attendants and passengers in a friendly manner.

• Ensure the aircraft and passenger area is thoroughly cleaned and restocked with magazines, pillows and other supplies within assigned time limits to enable an on-time departure of aircraft.

• Service the aircraft In a timely manner, clean passenger seating, vacuum floors, and wipe down tray tables so aircraft is free of debris.

• Perform aircraft security inspection to comply with government and Company security requirements. •

• Perform visual inspection of aircraft to ensure no items are left onboard the aircraft. Return items left by passengers or crew members to the appropriate authority.

• Mop galleys of aircraft and dispose of trash in designated dumpsters.

• Clean aircraft lavatories and empty waste receptacles. Event supervisor

Pritchard sports and entertainment - Lawrenceville, GA January 2020 to February 2021

Pritchard is a independent janitorial service that is contracted for the Infinite Energy Center. Job duties include

• Assessing building needs and assigning tasks to employees accordingly

• Maintaining cleanliness and organization of building throughout the duration of an event

• After an event, completing a walk through entire building to ensure restrooms, common areas, etc are cleaned effectively

Associate Manager

Life Storage - Lawrenceville, GA

September 2018 to November 2019

Recommending and renting appropriate spaces and selling related merchandise.Providing great customer service to new and existing customers. Accepting/refunding payments and making bank deposits/withdrawals. Keeping the property maintained, clean, and free of debris (sweeping, cleaning, changing light bulbs, etc.).Making collection calls on delinquent customer accounts and coordinating auctions. Travel to sister stores when coverage is needed Education

High school diploma

Skills

• Customer service

• Organizational skills (3 years)

• Customer service (4 years)

• Money handling (4 years)

• Events Management

• Guest Services

• Security

• Surveillance

• Facilities Maintenance

• Front Desk

• Event Planning

• Communication skills

• Hotel experience

• Organizational skills

• Phlebotomy

Certifications and Licenses

CPR/AED

January 2016 to May 2019

Assessments

Work Motivation — Proficient

June 2020

Level of motivation and discipline applied toward work Full results: Proficient

Retail Customer Service — Highly Proficient

August 2020

Comprehending and responding to retail customer needs. Full results: Highly Proficient

Medical Receptionist Skills — Highly Proficient

November 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Medical receptionist skills — Highly Proficient

November 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Cashier skills — Proficient

October 2020

Counting cash, processing transactions, following written procedures, and attending to details Full results: Proficient

Sales skills — Proficient

October 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Work motivation — Proficient

June 2020

Level of motivation and discipline applied toward work Full results: Proficient

Front desk agent (hotel) — Highly Proficient

October 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Customer service — Familiar

November 2020

Identifying and resolving common customer issues

Full results: Familiar

Supervisory skills: Motivating & assessing employees — Familiar November 2020

Motivating others through feedback to identify improvements or corrective actions. Full results: Familiar

Work style: Reliability — Familiar

November 2020

Tendency to be dependable and come to work

Full results: Familiar

Front desk agent (hotel) — Highly Proficient

September 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Customer focus & orientation — Proficient

September 2021

Responding to customer situations with sensitivity Full results: Proficient

Customer focus & orientation — Proficient

September 2021

Responding to customer situations with sensitivity Full results: Proficient

Front desk agent (hotel) — Highly Proficient

September 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Work style: Reliability — Familiar

August 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Jet blue business partner

Have successfully completed AO training at Jet Blue University

Contact this candidate