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Customer Service Data Entry

Location:
Brownsville, TX
Posted:
July 15, 2023

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Resume:

Luz Elena Ramirez

** ******** ****, ***********, ** 78520 956-***-**** adybcg@r.postjobfree.com

Objective

Outgoing Accounting Clerk/Technician with a Certification of Proficiency in Accounting and 10 years of experience in Accounting, as well as knowledgeable with Office/Administrative procedures. Seeking to leverage my technical and professional expertise to grow in Accounting or Administrative/Clerical positions.

Experience

Dec. 2018 – Present H&R Block Brownsville, TX

Receptionist (Client Service Professional)

• Assist with schedules and appointments for Tax Professionals

• Maintain records, log and reports for the office

• Maintain records and order office supplies as needed

• Assist Clients - Greet and inform Tax- Pros when appointment arrives

• Answer incoming calls- transfer calls accordingly

• Keep record log of all incoming and outgoing documents

• Make copies, files and scan documents as necessary

• Assist in data entry and record keeping

• Serve as back-up when Office Manager is out on leave

• File confidential documents in secure area

• Process payments and sent out deposits accordingly

Dec. 2016 – May 2017 Texas A&M International University Laredo, TX

Administrative Associate III

• Sort Mail for Associate Provost and Provost

• Assist with schedules and appointments for the Associate Provost

• Prepare coffee for office and schedule meeting for Provost and Associate Provost

• Responsible for scheduling the use of the Conference room

• Maintain records, log and reports for department

• Maintain records and order office supplies as needed

• Update directory for Marquee

• Assist Patrons- Greet and inform provost when appointment arrives

• Answer incoming calls- transfer calls accordingly

• Keep record log of all incoming and outgoing documents

• Assist Associate Provost with scheduling appointment and maintain his calendar

• Process requisitions, limited purchases, travel requests, and vouchers and any other form related to travel

• Assist in maintaining the MOU’s and agreements files which includes reviewing and updating when necessary

• Maintain and handle all adjuncts records and files

• Maintain web page for office

• Make copies, files and scan documents as necessary

• Create and update office forms when necessary

• Assist in data entry and record keeping

• Serve as back-up when Executive Secretary is out on leave

Feb. 2016 – July 2016 The University Rio Grande Valley Brownsville, TX

Accounting Technician (Labor Distribution)

• Downloaded CPAF’s and EPAF’s from online system

• Input labor schedules for new PAF’s, Faculty and Assistantships

• Entered labor distribution adjustments when necessary

• Reconciled the Allowance Cell Phone accounts monthly

• Reconciled the Suspense Accounts monthly

Sept. 2015 – Feb.2016 The University Rio Grande Valley Brownsville, TX

Accounting Technician (Bursar’s Office)

• Provided customer service as well as answering calls, directing callers, greeting and assisting customer

• Provided clerical support to student, faculty and staff

• Took payment for students and deposits for departments

• Supervised part time cashiers when needed

• Handled Emergency Loan accounts

Sept. 2013 – Aug. 2015 The University of Texas at Brownsville Brownsville, TX

BSC Representative I

• Accounts Payable- vouchered invoices and contact vendors when needed

• Assisted Human Resources with onboarding documentations for new employees, enter absence reports in to the system, verify military status of employees if required

• Assisted Purchasing with verifying Requisitions and dispatching Purchase Orders

• Assisted Payroll with entering timecards into the system and verifying them when needed

• Provided customer service as well as answering calls, directing callers, greeting and assisting customer Provided clerical support to student, faculty and staff

• Took payment for students and deposits for departments

• Supervised part time cashiers at our main location when needed

Sept. 2006 – Aug. 2013 UTB/TSC Brownsville, TX

Accounting Clerk I

• Took payment for students and deposits for departments

• Reconciled Accounts Receivables monthly

• Audited student fees prior to semester

• Provided customer service to students, faculty and staff

• Assisted with Data Entry into system when needed

• Participated in other projects as assigned

• Assisted with Filing when necessary

• Assisted with Accounting Service Requests when required

Aug.2006 - Sept. 2006 City Hall, Finance Department Brownsville, TX

Volunteer Worker

• Assisted coworkers with incoming calls

• Assisted in immediate supervisor with reconciliations

• Filed, delivered correspondence throughout office, participate in other projects as assigned

June 2004- July 2004 Taco Palenque Brownsville, TX

Cashier

• Responsible for the cashier area

• Reconciled both cash and credit cards

• Provided customer service

• Took phone and drive-thru orders

Education

Aug. 2005- May 2010 The University of Texas at Brownsville Brownsville, TX

• Certificate of Proficiency in Accounting

Aug. 2000 – May 2004 Pace High School Brownsville, TX

• High School Diploma

Skills

• Fluent in English and Spanish

• Knowledge of Microsoft Word, Power Point, Excel, Datatel, PeopleSoft, Banner, One-Step, Oracle, Canopy, Webfocus, and FAMIS – can quickly learn new software

• Knowledgeable with office equipment- desktops, scanners, printers and copiers

• Telephone Etiquette

• Customer services oriented

• Consistent record of growth & responsibility

• Demonstrate accuracy, attention to detail and ability to work well in a team environment

• Dependable and works well without supervision

• Keyboarding Skills 50 WPM

References

References are available on request



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