Customer Service

PRAKASH TIMSINA

***********@*****.***

Mobile No: +977-981-***-****

CAREER OBJECTIVE

To explore my inherent learning flair and use my technical, interpersonal and communication skills to grow up with the organization and thereby, gain a responsible and challenging position in the organization.

EDUCATION DETAILS

Bachelor’s Degree from Shobhit University, India (2014)

Class XII from Jawahar Navodaya Vidyalaya,India (2011)

Class X from Jawahar Navodaya Vidyalaya,India (2009)

WORK EXPERIENCE

Worked as a sales Executive with Luzon & Reyan Sports.(13 Months)

Worked as a Sr. Customer Service Executive with Aegis Ltd.(10 Months)

Worked at Emirates Sky Cargo as a Cargo Handling Assistant (Transguard Group) in Dubai from June 2015 till 2018.

JOB RESPONSIBILITIES AS A SALES EXECUTIVE

Maintain and develop good relationship with customers .

The ability and desire for sales job with a confident and determined approach.

Highly self motivated and ambitious in achieving goals.

Should possess the skill to work both in team and also perform independently.

JOB RESPONSIBILITIES AS A CARGO HANDLING ASSISTANT

Perform the build up and breakdown of Cargo/ courier/mail/perishables and ensure swift and safe movement of cargo, courier and mail loads.

Inspect, count and validate the goods/parcels at every point of breakdown/build-up, ensuring that goods are correctly received or dispatched in accordance within established service standards.

Inspect, count and validate the goods/parcels at every point of delivery and acceptance.

Process all associated documentation (manually/through automated systems) relating to the shipments of courier/mail.

Ensure that all shipments of restricted articles are properly handled and processed in full compliance with the current edition of the IATA DGR and are loaded accordingly.

Accept and deliver Cargo, courier and mail from / to the customers, which requires a high degree of attentiveness, speed and with a very high degree of accuracy.

Monitor and ensure joining loads and arriving loads of Cargo, Courier and Mail are properly handled by the GHAs at various processing stages at the Ramp through co-ordination.

JOB RESPONSIBILITIES & SKILLS AS A Sr. CUSTOMER SERVICE EXECUTIVE

Collect outstanding debts from clients and achieve collection target to ensure positive cash flow.

Develop reports on aged debt accounts and days sales outstanding (DSO) reports.

Offer 24 7 services to customers in prompt and accurate manner.

Adhere to customer policies and procedures.

Close a specific number of collection accounts each month to meet assigned target.

Maintain security and confidentiality of company and customer information.

Follow legal requirements during debt collections to avoid legal issues.

TRAININGS UNDERGONE

Diploma in Aviation and Hospitality Management from Overseas Professional Educational Trust,India.

DGR Basic Training and Cargo and ramp handling training from Emirates Aviation College, Dubai.

Aviation Security Training from Dubai Airports Authority.

PERSONAL PROFILE

Name : Prakash Timsina

Father’s Name : Kumar Timsina

Date of Birth : 04:10:1993

Nationality : Nepali

Marital Status : married

Religion : Hindu

Gender : Male

Languages Known : English, Hindi, Nepali.

DECLARATION

I hereby declare that all statements made above are true complete and correct to the best of my knowledge and belief.

Place: Nepal

Prakash Timsina

Contact this candidate