Store Manager Assistant
Resume:
Sharon Lewis
CONTACT
adybad@r.postjobfree.com
Jackson, MS 39206
SKILLS
Reliable and Adaptable
Substantial Judgment and
Decision Making
Leadership
Competent in oral and
written
Communications
Planning and Organization
Managerial Customer
Service
Skills
Build successful teams
Retail operations
EDUCATION
Murrah High School
Jackson, MS
REFERENCES
References Toni Knott Ross
Store Manager 665.2654
Cynthia Johnson Baptist
Hospital Billing and Coding
Specialist 601-***-**** KarLee
Anderson Fashion Bug
PROFESSIONAL SUMMARY
Customer-oriented Assistant Manager possessing upbeat attitude and passion for delivering best products, services, and customer service. Skillful in promoting brand through authentic engagement with customers and staff. Offering 30 years of experience contributing to retail promotions, sales, and special events.
EXPERIENCE
Shoe Station, Assistant Manager
Flowood, MS - Feb 2020 - Current
Controlled payroll, hired and trained employees, met daily sales goals, controlled inventory, and controlled shrink. Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store.
Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.
Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
Partnered with [Job title] to establish and communicate key performance metrics and expectations regarding sales, visual merchandising, and loss prevention.
Maintained focus on promoting and driving sales,
including execution of next season planning.
Attended store walkthroughs with management team and followed-up on directives and recommendations.
Set expectations and modeled excellent service by
projecting positive attitude and enthusiasm toward job, company, and customers.
Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale.
Assistant Manager
Evaluated performance of associates and mentored
underperforming employees on ways to improve.
Addressed and resolved customer inquiries and
complaints and engaged with customers to determine satisfaction levels with products offered.
Stein Mart, Assistant Store Manager
Madison, MS - May 2016 - Feb 2020
Recommended and implemented procedural changes to
enhance services rendered to customers.
Set forward-thinking policies to meet business needs and boost team success.
Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements. Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
Held team members responsible for reaching company objectives and processes.
Prepared payroll and maintenance budgets for corporate management approval.
Managed performance of team members by conducting
performance appraisals and recommending promotions. JC Penny, Area Sales Manager
Ridgeland, MS - Dec 2013 - May 2016
Interviewed new hires (crew development), controlled payroll, maintained and controlled store's profits, and achieved daily sales quotas.
Engaged customers to quickly identify needs, negotiate contracts and close sales.
Resolved customer complaints regarding sales and service. Worked closely with all sales personnel to assist with routine sales and handle advanced issues.
Body Central, Store Manager
Ridgeland, MS - Nov 2010 - Dec 2013
Achieved daily sales quotas, controlled payroll,
maintained satisfactory operational audit scores, and trained and developed store personnel.
Set clear performance expectations for employees and implemented improvement plans to help each reach
targets.
Taught employees how to connect with customers, build trust, and independently handle routine concerns.
Implemented strong loss prevention strategies to
effectively reduce shrinkage through better theft controls. Mentored many entry-level associates to achieve
leadership positions and quickly became leadership trainer for new store managers.
Held team accountable to policies and procedures with regular monitoring and worked diligently to bring lagging employees up to standards.
Fashion Bug, Store Manager
Clinton, MS - Aug 2006 - Nov 2010
Achieved daily sales quota, controlled payroll, controlled shrink, developed crew, and trained and developed
managers.
Defined clear vision for store to guide operations and continuously develop business with higher profits, more satisfied customers, and greater market share.
Evaluated store associates regularly to spot and develop new leadership talent.
Recognized for excellence in building and motivating management and hourly teams.
Kirkland's, Store Manager
Jackson, MS - Nov 2002 - Aug 2006
Controlled shrink, trained and developed crew, controlled payroll, and maintained company's standards of
merchandising.
Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
Set clear performance expectations for employees and implemented improvement plans to help each reach
targets.
Defined clear vision for store to guide operations and continuously develop business with higher profits, more satisfied customers, and greater market share.
Implemented strong loss prevention strategies to
effectively reduce shrinkage through better theft controls. Held team accountable to policies and procedures with regular monitoring and worked diligently to bring lagging employees up to standards.
Contact this candidate