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Patient Care Customer Service

Location:
Brampton, ON, Canada
Posted:
July 16, 2023

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Resume:

Mfaw Tambenkongho

Brampton

adyb8s@r.postjobfree.com

+1-647-***-****

Highly skilled and enthusiastic professional with more than six years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient working staff. Contribute to high-volume medical practices by providing exceptional customer service. Personal Details

Highest Level of Education: Master's Degree

Total years of experience: 7

Work Experience

Health center Administrator

Restoration Health Foundation - Buea

June 2016 to Present

1. Established and maintained effective communication with staff and community organizations to promote high quality patient care.

2. Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

3. Communicated with patients, ensuring that medical information was kept private. 4. Liaised with other healthcare professionals to develop comprehensive patient care plans and provide quality of care.

5. Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.

6. Discussed medical histories with patients in an effort to provide most effective medical advice. 7. Ordered all pharmacy, laboratory and hospital supplies and kept check on inventory levels. 8. Trained pharmacy and nursing interns and newly recruited nursing staff. Painting and crafts

Self Employment - Molyko

May 2014 to Present

Nursing Instructor

Biaka University Buea - South west region

March 2009 to May 2010

• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.

• Incorporated multiple types of teaching strategies into classroom.

• Coordinated with clinicians to develop and coordinate student assignments.

• Educated nursing students on successful methods for performing wound dressings and suturing techniques.

• Contributed educational and clinical expertise to help optimize training courses and boost student learning.

• Coached underperforming students to help meet clinical objectives.

• Trained over five hundred students to identify signs of patient health deterioration and clinical equipment malfunction to promote achievement of course objectives.

• Prepared course materials such as syllabi, homework assignments and handouts for distribution or use within classroom.

• Stayed current on advances in biological science and incorporated into curriculum.

• Assessed student knowledge levels and abilities with detailed assessments.

• Monitored progress of each student and provided formal evaluation upon completion of clinical placements.

Education

Master's degree in Nursing Education

University of Buea and University of East Anglia Norwich England - Buea October 2007 to August 2009

Bachelor's in Nursing

University of Buea - Buea

October 1999 to August 2004

Bachelor's in Biochemistry

University of Buea - Buea

October 1994 to August 1998

Skills

• Teaching (4 years)

• Training of Nurses (7 years)

• Counsellor (7 years)

• Laboratory experience (7 years)

• Patient care (7 years)

• General Nursing (7 years)

• Hospital Experience (7 years)

• Medication Administration (7 years)

• Classroom Management (4 years)

• Curriculum Development (4 years)

• Financial Management and budgeting (7 years)

• Health center Management (7 years)

• Experience Administering Injections (7 years)

• Tutoring (4 years)

• Tutoring (7 years)

• House painting (5 years)

• Walls decor (4 years)

• Cement crafts (4 years)

Certifications and Licenses

Cameroon Nursing Association

Present

CPR Certification

Publications

Masters degree thesis

https://www.researchgate.net/

publication/259458248_Comparing_performances_of_nursing_students_of_the_Arts_and_Science_academic_background December 2013

This thesis entails Comparing performances of nursing students of the Arts and Science backgrounds. There was no significant difference in performance between these two groups of students.



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