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Human Resources Customer Service

Location:
Woodbridge, NJ
Posted:
July 16, 2023

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Resume:

Tina L. Spears

Edison, NJ ***** 973-***-**** adyb8m@r.postjobfree.com www.linedin.com/in/tinalspears PROFESSIONAL PROFILE

Courageous and driven human resource professional with over 30 years of experience within academic and insurance organizations. Enjoy working and communicating effectively with diverse people; excellent interpersonal skills, decision- making, and problem-solving skills.

EDUCATION

Master of Science in Human Resource Management

Southern New Hampshire University

Anticipated: July 2023

Bachelor of Science in Business Studies in

Organizational Leadership

Southern New Hampshire University

Completed December 2021; Conferred January 2022

SKILLS AND ABILITIES

• Customer Service

• Grant Writing

• Data Analytics

• Training & Development

• On-Boarding

• Talent Acquisition

• Leadership

• Microsoft Office Suite

• PeopleAdmin/Workday ATS

• Ellucian's Colleague

• PeopleAdmin

• SAP Business Objectives

PROFESSIONAL EXPERIENCE

BRONX COMMUNITY COLLEGE OF CITY UNIVERSITY OF NY – Executive Director, Human Resources Oct 2022-Present

• Charged with developing and implementing strategic human resource goals and objectives to improve customer service and organizational effectiveness; responsibilities include aligning those goals with the overall College strategic plan and mission.

Efforts include:

• Provide advice and guidance to managers and staff on a broad array of human resource matters, including recruitment, leave, benefits, compensation, disciplinary and employee relations, performance reviews, counseling, grievances, employee relations, investigations, performance management, and employee development.

• Plan and implement professional development and employee relations programs that help the college improve service and increase employee engagement.

• Design and develop innovative practices to improve effectiveness and customer service by utilizing technology and efficient business processes.

• Leverage the human resources web page as a robust, user-friendly communication tool.

• Lead efforts to enhance customer service by creating, writing, and disseminating College-wide HR policies, procedures, and practices in all functional areas of human resources.

• Provide training for managers and staff on fully using College’s human resource information technology.

• Direct the preparation of human resource information reports in response to requests from BCC or CUNY leadership, using data from human resource information systems and other resources as needed.

• Consult and collaborate with Legal Affairs, Office of Diversity on legal, labor, and diversity matters, including compliance with federal, state, and local laws and adherence to BCC/CUNY policies. Partner with those offices on training programs, investigations, reports, and information requests.

• Provide support for inclusion and diversity initiatives.

• Investigate and respond to employee workplace complaints or concerns, working with managers to resolve them where feasible. Exercise good judgment to elevate and refer issues appropriately and promptly.

• Direct the preparation and represent the College in classified staff Step 1 disciplinary actions.

• Develop, lead, and mentor HR staff, creating an office that is a model of customer service, competency, and innovation.

• Develop effective and strategic relationships with internal and external stakeholders.

• Serve on the Higher Education Officer staff screening committee (HEO), which recommends appointments, job reclassifications, and merit increases for administrative staff to the President.

• Perform other related tasks as identified by the Vice President for Administration and Finance. KEAN UNIVERSITY – Managing Assistant Director 2, Part-Time Recruiting Mar 2022 – Oct 2022

• Lead human resources management functions related to part-time recruitment/staffing

• Managed the day-to-day work operations of student employment, adjunct and academic specialist hiring

• Supported the Associate Director in creating policies and procedures and streamlining processes

• Facilitated Workday data entry and workflow of staff in their completion of recruitment responsibilities

• Collaborated with recruiting departments as an HR Business Partner in support of their recruiting and hiring needs

• Compliant with federal and state employment laws, university policies, and bargaining unit agreements.

• Evaluated goals, operations, and unit performance; and implemented alternative procedures as needed

• Drove process improvement through reengineering to improve performance to meet HR objectives. UNION COUNTY COLLEGE - HR Information Systems Specialist Jul 2014 – Mar 2022

• Provided technical support, troubleshooting, guidance, and training to users of HR systems

• Supported system maintenance, integrations, implementations, and upgrades in collaboration with other departments and external vendors for HR-related campus technology solutions and ad-hoc projects (Systems include Ellucian Colleague, PeopleAdmin ATS, SAP Business Objects, TimeTrak Attendance System, NJ State Pension BenefitSolver, and others.)

• College HR Liaison for annual Integrated Postsecondary Education Data System (IPEDS), providing reports and data analytics to support compliance with federal reporting data

• Responsive to requests and overall reporting needs, ensuring data integrity and system compliance with data security and privacy requirements. Maintain knowledge of trends and developments in HR technology

• Certified tribunal, wage, investigation, and unemployment requests for the New Jersey Department of Labor

• Credentials' authorizer for college Federal Form I9 completion and compliance, skilled in USCIS employment immigration requirements

• Coordinated college adjunct employee hiring, posting to the college website, HERC, HigherEd, and NJ.com, as well as niche sites. Facilitate employee verifications and student hiring, and manage the department's conversions and terminations workflow.

THE NEW HOPE BAPTIST CHURCH - HR Chief of Operations Feb 2002 – Oct 2013

• Human Resources and Administration: managed human resources functions, recruiting staff, and policy development for Maintenance, Van, and Security personnel. Responsible for addressing facilities infrastructure issues, including staff and environmental concerns.

• Operations Management: deciphered synergies in operations across all the church's functions. Oversee facilities, Information Technology, Telephone system, Maintenance Staff, Van Transportation, and Security Personnel.

• Organizational Development: Compilation, filing, and tracking of IRS Form 1023 for new social service nonprofit. Gatekeeper of organizing documents, ensuring regulatory compliance with local, state, and federal governmental agencies.

• Strategic Planning: Supported the vision, mission, ministry, and core values of the church and contributed to the overall development of the church's strategic plan. Develop operating policies that support the church's processes and objectives.

• Grant Writing/Contract Management: Research, grant compilation, writing, and submission. Maintained careful records to track proposals from receipt through initiation and managed volunteer staff. Liaison between leadership, staff, and nonprofit executive board planned planning fund-raising campaigns and promoting the organization through public relations work.

PRUDENTIAL INSURANCE COMPANY – Human Resources Office Manager Nov 1994 – Jun 1998

• Identified, analyzed, and proposed solutions to organizational structure, function, and strategy problems. Effectively analyzed staffing, workplace trends, and best practices. Proposed and directed workforce programs to meet future staffing needs. Wrote office policy and procedure manual. Conducted surveys, facilitated training sessions, and produced and implemented recommendations involving planned organizational change. Instituted performance planning and measurement tools for 90 associates, including an immediate staff of 17 Administrative Assistants

• Reporting to the Vice President of Sales for Prudential HealthCare, led a $1 million office renovation project to improve physical office structure, spacing, and appeal for our associates and clients. Project Manager for a $150k telephone conversion project, eliminating the antiquated phone system and installing new PBX equipment.

• Devised, authorized, and facilitated training sessions and coordinated the organization's Business Continuation Plan, including Mitigating Measures Outputs, covering logistics, the process for press relations, and communications to staff, clientele, and other Prudential Business Units in the event of an emergency. Campus Recruiter, Florham Park & Woodbridge, NJ

• Actively recruited, hired, and performed New Employee Orientation on behalf of Prudential. Monitored Affirmative Action goals and deficits, Turnover Statistics, conducted workshops and seminars on diversity in recruiting, held information sessions on college campuses, and interviewed prospective employees. Served as a trusted business unit liaison, adhering to company policies and procedures and partnering with business unit executives to attract the best candidates based on their expectations and job specifications.

• Held open houses on behalf of Tri-State Customer Service (TSCS), a 600-member claims unit in Woodbridge, NJ, with high turnover. Traveled to predominately African-American colleges along the East Coast/Southern Tier of the US, representing Prudential as the Minority Recruiting Representative for the Enterprise Recruiting Office, conducting information sessions and facilitating career talks, targeting high-caliber students to deliver the message of the diversity of the company and bolstering the minority recruiting initiatives on behalf of the organization. COMMITTEES AND PROFESSIONAL AFFILIATIONS

• Accepting Differences and Cultural Diversity (ACDC) Former Committee Member

• American Associate of Women in Community Colleges (AAWCC) – Former Member, Union College Chapter

• College and University Professional Association for HR (CUPA-HR) - Contributing Member

• IAP College – Recipient, Human Resources Consultant Certification

• Licensed Life Insurance Agent (appointed in MI, NE, NJ. NM, OH, SC, TX, VA & WV)

• Society of Human Resource Management – Member

• State of NJ Notary Public – Commission Expires December 2027

• The National Society of Leadership and Success – Inducted Member



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