Customer Service Representative

Omolola Kareem

240-***-**** adyb85@r.postjobfree.com

SUMMARY

Adding value to the company that I serve by facing the challenges and complying with the organization’s aims and objectives. An experienced and forward-thinking, highly motivated Customer Service Representative in a highly productive team environment as well as working independently. Innovative problem-solver with a commitment to achieve and exceed goals set forth by customers and administration.

Customer Service Representative Jul 2019 – Till Present

QUVA PHARMA Sugarland, TX

Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries.

Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries.

Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders.

Ask appropriate questions and listen actively while documenting required information in computer systems.

Make outbound calls to customers on prescription orders and payment issues.

Customer Service Representative Dec 2018 – June 2019

AEROTEK Houston, TX

•Maintain a high level of world class customer service/professionalism to a wide range of Cox Communications customers.

•Talks to Cox Communications customers over the phone to resolve their questions or concerns.

•Maintain and update Cox Communications customers' information as necessary.

•Calmly attempts to resolve and de-escalate any issues.

•Escalate calls to supervisor when necessary and appropriate.

•Respond to requests for assistance and/or possible processing of credit card authorizations.

•Provide feedback reports on calls.

•Upsells to Cox Communications customers as necessary.

Customer Service Representative Nov 2015 – Nov 2017

PHARMEDIUM HOUSTON Houston, TX

•Liaise with and persuade targeted doctors to prescribe our products utilizing effective selling skills and performing cost-benefit analysis.

•Provide product information and deliver product samples.

•Attend sales meetings, conference calls, training sessions and symposium circuits.

•Engaged customers in discussions to know the specifics of each customer to provide great customer experience.

•Work with sales team to develop strategies and implement brand strategies to ensure a consistent marketing message.

•Build positive trust relationships with medical representatives to influence targeted groups in the decision-making process.

•Monitor and analyze data and market conditions to identify competitive advantage.

•Keep accurate records and documentation for reporting and feedback.

•Pursue continuous learning and professional development and stay up to date with the latest medical data.

•Provided advice on the areas that needed to be improved in our work environment.

Education

•University of Ilorin

B.Sc. Political Science

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