P.O. BOX *** KENNESAW GA, ***** Email:adyb81@r.postjobfree.com Phone: 678-***-****
Terri M Johnson
Objective
To obtain a position as an Accounts Receivable Analyst with the opportunity for future advancement
Experience
June 2012-Present
DS Services of America
Mableton GA
Billing Specialist/Analyst
Prepare various formats of billing using Excel and other resources, including Excel, EDI, and 3rd party systems
Ensure accurate and timely billing for 25-45 assigned accounts
Work closely with Cash Applications and Collections to ensure timely and accurate payment posting of current and past due amounts
Partake in soft collection efforts of national business accounts within portfolio
Research and identify root cause of recurring billing issues and needed adjustments
Collaborate with external and internal customers to resolve issues pertaining to billing for national accounts
Assist with special projects as assigned by Special Billing Supervisor and Manager
May 2010-June 2012
ER Solutions Group
Atlanta GA
Customer Service Representative
Provided superior customer service and work quality in a high volume call center environment
Handled 90-100 inbound calls daily
Resolved customer billing and credit inquires
Processed check /credit card payments via NCO epayment and Western Union Speedpay System
Scheduled appointments for connections and disconnections of electric services
Utilized multiple call center applications to efficiently assist customers and agents
Prepared, completed, and reported delinquent accounts for outbound calls
Monitored and supported other customer service representatives when needed
January 2009-May 2010 ARGOS CEMENT COM Sandy Springs GA
Billing Specialist/Analyst
Prepare various formats of billing using Excel and other resources, including Excel, EDI, AIA, and 3rd party systems
Ensure accurate and timely billing for 25-45 assigned accounts
Work closely with Cash Applications and Collections to ensure timely and accurate payment posting of current and past due amounts
Partake in soft collection efforts of national business accounts within portfolio
Research and identify root cause of recurring billing issues and needed adjustments
Collaborate with external and internal customers to resolve issues pertaining to billing for national accounts
Assist with special projects as assigned by Special Billing Supervisor and Manager
January 1998-December 2002
Georgia Mountain Waters Inc
Kennesaw GA
Customer Service Representative
Arranged for necessary repairs in order to restore service and schedules
Recorded and maintained files and records of customer requests, work and services performed, charges, expenses, inventory and other dispatched information.
Received and prepared work orders
Scheduled and dispatched workers, work crews, equipment and service vehicles to appropriate locations according to customer requests, specifications and needs, using radios and telephone
Conferred with customers and supervising personnel in order to address questions, problems and requests for service and equipment
Relayed work orders, messages and information to and from work crews, supervisors and field inspectors using telephones and two-way radios
September 2004 to February 2008
Waffles Electric of GA Inc
Kennesaw GA
Office Manager
Entering data into computer system, setting up and servicing exist accounts with orders, ordering
supplies for office
Tax preparation
Payroll
Opening and closing of business
Bank deposits
Education
1984-1986
South College
Knoxville, TN
Associates of Arts
Secretarial Specialist
References
References are available on request.
NCIC/GCIS CERTIFIED
Skills
Microsoft Office (Proficient in Excel, Word, and PowerPoint), Outlook, Oracle R12, Ariba, Exostar, EDI Billing, 3rd Party Portals, AIA, Vlookup, Macros, Pivot Tables