Henelida Mateo

Customer service Representative

Mississauga, ON

adyb7b@r.postjobfree.com

647-***-****

Work Experience

Personal Support Aide

Able Living by Thrive Group - Mississauga, ON

May 2019 to 2020

Monitor, advise and support regular basic daily activities for the clients.

Maintain a safe presence in the home on a daily basis.

Assists client with mobility support such as holding of walkers

Provide assistance with social and recreational activities

Provides companionship in home or in the community

Assist or read to the client as requested

Escorts clients to appointments as requested

Provides light housekeeping and homemaking services

Prepare meals and supervision with feeding as required

Clean up after a meal preparation, including serving and washing dishes

Laundry including washing, drying, folding, and putting it away

Breakfast Attendant

Homewood Suites by Hilton Toronto/Mississauga - Mississauga, ON

April 2015 to May 2019

Taking inventory of food, beverages, and supplies for each day.

Preparing foods such as fruit, eggs, meats, bread and pastries.

Stocking coffee, juice, and milk machines or dispensers.

Setting out/arranging cold food such as sweet rolls, muffins, cereal, etc.

Wiping up spills and maintaining cleanliness of all appliances and counter space throughout the morning.

Washing serving equipment and returning it to storage.

All duties around preparation, set up and service of the complimentary breakfast - Returning reusable supplies to storage.

Provide personalized service to all guests

Office Manager

Revera Inc - Mississauga, ON

August 2015 to March 2016

Responsible for billing system and the maintenance patients accounts by obtaining, recording, and updating personal and financial information.

Collects any past due balances and applies for payment as needed.

Properly inputted and submission of bi-weekly payroll and variance reports

Timely completion of staff schedule for nursing and reception

All department data entry and invoices

Welcoming all visitors by greeting resident and visitors, in person or on the telephone.

Comfort residents by answering questions; covering the reception area.

Maintain all medical records.

Protect residents’ rights by maintaining the confidentiality of personal and financial information.

Maintains operations by following policies and procedures; reporting needed changes.

Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus

Reconciliation Officer, ATM Forecasting, Reconciliation and Centralized Profiling

INTRIA Items Inc

September 2004 to March 2015

Responsible for balancing TD and CIBC ABM machines.

Reconcile all related accounts and validate all reports and associated files.

Investigate and resolve all anomalies and escalate to the appropriate sources. Ensure that Service Level Agreements are met or exceeded.

Liaison with clients via fax and telephone to resolve any non-compliance and file upload issues and to receive any instructions/authorization on decisions.

Accounting Officer, Green Machine Currency Management

TD Canada Trust

2001 to 2004

Processed daily internal accounts for all green machines.

Filed all documentation related to account and transaction activity on ATM cash flow.

Data entry and reporting daily transactions.

Performed daily account and transaction validation and reconciliation.

Bank Teller / Customer Service

Toronto Dominion Bank

2000 to 2001

Processed daily withdrawals and deposits.

Transmitted U.S. Currency Exchange and other foreign currency transactions.

Processed drafts, money orders and certified cheques.

Filed and secured all necessary documentation.

Balanced all entries and personal transactions daily.

Maintained a positive outlook and provided a client-friendly experience.

Manager / Cashier

Cara Operations - Pearson International Airport

1998 to 2000

Monitoring and management of team daily production performance. Handled cash-outs and deposit transactions.

Evaluated staff yearly job performance.

Managed annual inventory for kitchen supply materials.

Education

B.A. in Business Management

Letran College - Manila

1986 to 1988

University of Santo Tomas - Manila

1983 to 1986

Certifications and Licenses

CPR/AD

Additional Information

Skills

Customer Service (10+ years)

Communication (10+ years)

Basic Computer Skills (10+ years)

Data Entry (10+ years)

Fast Learner (10+ years)

Interpersonal Skills (10+ years)

Contact this candidate