Customer Service Team Lead

CH

CHERYL HUDSON

***********@*****.*** 334-***-**** Newtonville, Alabama 36352

Driven server with 40 years of experience increasing food sales while delivering superior service. Expert at promoting menu items by answering customer questions enthusiastically, taking orders and maintaining communication with guests. Intuitive salesperson upsells 75% of patrons served, increasing earnings for restaurant and tips. Effective customer upselling

Dining customer service

Regulatory compliance

Service prioritization

Sales Techniques

Relationship management

Mama Rosas Pizza Dothan, Alabama

Server

08/2018 - Current

Greeted customers, answered questions and recommended specials to increase profits.

Operated POS terminals to input orders, split bills and calculate totals. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Provided exceptional service to high volume of daily customers. Maintained accuracy while handling payments, giving change and printing receipts to customers.

Resolved customer concerns with friendly and knowledgeable service. Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Developed strong and lasting resident relationships. Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.

Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution. Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection. Calculated charges, issued table checks and collected payments from customers.

Calculated accurate bill amounts and processed cash and credit card payments.

Encore Sports Panama City Beach, Florida

Manager

07/2017 - 07/2018

Greeted and encouraged feedback from customers to implement in-store operational changes.

Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances. Evaluated store performance and incorporated feedback to implement improvement plans.

Oversaw storewide merchandising benchmarks to maintain operational Summary

Skills

Experience

excellence.

Set sales and profit goals and implemented plans to correct performance deficiencies.

Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.

Delivered level of service to customers in effort to build upon relationships for future clients.

Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.

Completed daily sales reports and analyzed metrics to identify trends. Examined merchandise to correctly price and display products. Creative Touch Dothan, Alabama

Cashier Team Lead

09/2014 - 05/2017

Processed payments for customers quickly and accurately to exceed productivity standards.

Rotated and merchandised products at point-of-sale to improve impulse buy rate.

Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

Inventoried stock and placed new orders to maintain supplies for expected demand.

Answered customer questions, provided store information and directed customers to designated store areas.

Performed merchandising and signage updates during weekly and seasonal promotional changes.

Tracked company inventories, moved excess stock and arranged products to improve sales.

Helped customers find specific products, answered questions and offered product advice.

Helped with purchases, locating items and signing up for rewards programs.

Processed refunds for worn, damaged and broken merchandise. Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues. Burke's Outlet Dothan, Alabama

Operations Specialist

02/2010 - 08/2014

Identified operational and performance issues and worked with managers to resolve concerns.

Reduced process lags and trained team members on best practices and protocols.

Completed various reports and analyzed each report to decide where improvements could be made.

Served as liaison between certain departments to implement new improvement plans and changes.

Analyzed operational performance to identify pain points and provided actionable solutions to management.

Evaluated invoices and shipping paperwork for accuracy and compliance. Identified areas of deficiency and performed root-cause analysis to solve problems.

Wallace Community College Dothan, Alabama

GED

2000

Education and Training

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