Customer Service Support
Resume:
Annette Kirk
EXPERIENCED REPONSIBLE PROFESSIONAL SEEKING TO FURTHER MY CAREER.
Greenup, KY 41144
*************@*****.***
problem solving and work well independently with little to no oversight. I respond to clients and colleagues request in a timely manner, I am adapted to prioritizing a multiple of ongoing task. Authorized to work in the US for any employer
Work Experience
DIRECTOR OF COSTUMER SERVICE
SCHADD - Greenup, KY
September 2012 to Present
Drives necessary changes for the improvement of operating and organizational efficiency of the customer support team.Manage all projects related to the customer experience, including the strategy. Further, i collaborate with every team who contributes to the customer experience strategy and execution. Staff Coordinator
SCHADD - Greenup, KY
October 2008 to Present
Interviewing, hiring, training new hires employee relations monitoring and appraising job results counseling and disciplining employees entering employees data Field Operations Supervisor
A & M CONSULTING - Ashland, KY
January 2018 to August 2020
coordinate the procurement and scheduled use of resources such as labor, equipment, and materials to ensure maximum use and completion of work within budget, safety guidelines and quality standards. Dispatch Operations Supervisor
4K Trucking - Plain City, OH
August 2001 to April 2008
coordinate and manage the schedules of truck drivers to ensure products and goods are picked up and delivered in a timely manner.maintain contact with truck drivers throughout their routes to monitor their progress and to troubleshoot any problems that may arise along the way. ...Handle all paperwork related to delivery/fulfilled orders and turning into credit for invoice processing. Maintain records of dispatched calls, driver routes, route changes, as well as delivery and pickup times. Keeping track of transportation regulations and laws to ensure truck drivers comply. Education
CERTIFCATION in Business Management
SANTA FA - Gainesville, FL
May 1996 to August 1996
Certification in Retail Merchandising and Management Santa Fe Community College - Gainesville, FL
August 1995 to September 1995
High school diploma or GED
Skills
• Business Management (10+ years)
• Human Resources
• Interviewing
• Employee Orientation
• Recruiting
• Records Management
• Administrative Experience
• Management
• Office Management
• Customer service
• Typing
• Windows
• Dispatching
• Google Suite
• Tax experience
• Accounts Receivable
• Front desk
• Payroll
• Accounts Payable
• Account Management
• Contracts
• Leadership
• Search engines
• QuickBooks
• Microsoft Outlook
• Conflict Management
• Microsoft Office
• Quality Assurance
• Help Desk
• Technical Support
• Personal Assistant Experience
• Sales
• Telemarketing
• Live chat
• Customer support
• B2B
• B2B sales
• Clerical experience
• Computer Networking
• Stocking
• Merchandising
• Document management (3 years)
• Document Review
• Copy editing (1 year)
• Documentation review
• Accounting
• Social Media Management
• Software troubleshooting
• CRM software
• FEMA Certification
• English
• Data collection
• HIPAA
• Branding
• Proofreading
• Business development
• Project management
• Employee relations
• Event planning
Certifications and Licenses
HIRING AND FIRING EMPLOYEES "THE PROCESS"
March 2020 to Present
Performance appraisal
March 2020 to Present
Reducing Turnover and Increasing Retention
March 2020 to Present
Record Management
HIPAA
Present
Assessments
Customer service — Highly Proficient
March 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
March 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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