Customer Service Data Entry
Resume:
TONJA R. MULLINS
adyb4b@r.postjobfree.com
**** ******** *****, *********, ** 28269
SUMMARY OF SKILLS
Stellar customer service, supervisory experience, telephone skills, payroll and accounts receivable, banking experience, medical terminology, fax and copy machine, data entry(9,500 kph), typing( 45 wpm), AS400, Dell PC, IBM PC, Compaq PC, Microsoft Word, Excel, PowerPoint and Outlook. Citrix, Facets, CareOne, Macess, and IEX.
EDUCATION
Diploma – Medical Billing & Coding Graduated 05/2005
A.A.S - Medical Office Assistant
Currently enrolled with Liberty University
CVS PHARMACY
Charlotte, NC
Registered Pharmacy Technician
09/2021-Present
●Assist customers over the phone with refilling their prescriptions, update insurance information, address, and phone number
●Assist customers with picking up prescriptions, and at the cash register.
●Assist customers in the drive-thru with picking up and dropping off a new prescription to be filled.
●Assist pharmacist with filling orders on the production counter.
●Assist with putting up the truck orders.
●Assist with pulling and returning stock to customers accounts.
UNITED HEALTHCARE/TTEC
Concord, NC
Customer Service Representative 03/2015-2021
●Assist customers over the phone with enrollments for Obamacare for the states of New Jersey and New York, change addresses (temporarily), direct customer’s to the right department by transferring the customer,
●Change primary care provider for the member and family members. Send out new ID cards to member and family members.
●Send out ID cards if member or family member does not receive and ID card.
●Make notations of member and family member’s account
●Look up Rx Claims on PSI for the member or family member to see if the member has an alternate insurance carrier, authorizations or need to have provider to put in for authorization in order for the member to get there prescriptions from the pharmacy, flag on the account that needs to be removed in order for the member to get there prescriptions from the pharmacy.
●Look up Medical authorizations for the member in CareOne to see if the authorization has been approved for member to have surgery or home health aide.
●Put in a Macess route for the member to appeal and dental claim that was not approved, balance billing for the member who is still being billed by the provider. To have the billing ceased to the member, by contacting the provider to no longer bill the member.
●To put in a macess route for pcp changes, address changes, and appeals and grievances
●To make notations on customer account
CONNEXTIONS Concord, NC
Customer Service Agent 07/2014-02/2015
●Assist customers with Pharmacy inquiries, claims, payments, and billing
●Take up to (80-100) calls a day
●Research customer’s prescriptions on company’s websites
●Make notations on customer’s accounts
CROSSMARK, Inc. Charlotte, NC
Event Specialist - PT 03/2013-02/2014
●To in store demonstrate the consumer’s product
●To hand out samples and coupons to customers
●Direct contact with customers (up to 200+)
●To use company CompData Card to purchase products to be sampled out to the customers
●To travel up to 40 miles, if needed
Carillion Clinic
Roanoke, VA
Nursing Assistant, Certified Pharmacy Tech 12/2005-12/1/2012
●Assist patient with bathing, dressing, ambulating to the bathroom.
●Make the patients beds. Take patients vital signs and accuchecks.
●Answer call bell and phone calls in timely manner.
●Admit and discharge patient to the floor.
●Document all information on patients in electronic medical records.
●Unit Secretary on the floor for two years.
●Assist Pharmacist with filling orders in IV room, TPN’s, USP 797, compounding, pulling out of dates drugs. Filling Pyxis machines, and taking controls to the floor for nurses to sign. Worked in the pharmacy for 1 year before transferring to 9 West Orthopedic’s.
United Health Group Roanoke, VA 24012
Customer Care Associate 07/2005 -12/2005
●Assist customers over the phone with AARP Medicare Part D
●Take up to (80-100) calls a day
●Send out inquiry kits to our AARP customers by GPS
●Research customer’s prescriptions on-line with company websites
NeighborCare Pharmacy Roanoke, VA 24019
Registered Certified Pharmacy Technician 05/2003-7/2005
Assist pharmacist; independently fill prescription & IV orders, data entry credit return orders, and refill and process control prescription orders to include narcotics for 15 long-term care facilities throughout Virginia.
●Data entry functions include keying 50-100 orders per day (up to 200 on weekends).
●Assist Medical Records with filing, sorting, and data entry (Physician Orders).
Pharmerica Vinton, VA 24179
Pharmacy Technician 11/2002-05/2003
●Assist pharmacist, with filling prescription orders.
●Processed credit return orders for long-term care facilities throughout Virginia.
●Packed and bingo medications to be sent out to long-term care facilities.
●Trained as back-up to the supervisor for Purchasing.
Allstate Insurance Company Salem, VA 24153
Insurance Processor II 04/2000-04/2002
●Provided stellar customer service to auto insurance clients
●Processed coverage transactions and executed follow-up contact, as necessary.
●Account troubleshooting and problem resolution.
●Assisted insurance agents in all aspects of auto insurance accounts and service.
Bright Services (banking experience) Roanoke, VA 24017
Regional Licensing Coordinator Assistant 10/1997-04/2000
●Verified all employee information in database.
●Put all employee information in database.
●Made copies of fingerprint cards, and all other employee information.
●Sent out information to Joann Bartley by Fed-ex.
●Sent out employee information by UPS or Fed-ex.
●Office manager when boss was out of the office.
●Supervised 2 to 3 people when the boss was out of the office.
Books-A-Million Roanoke, VA 24012
Children’s Supervisor, Customer Service Manager, Hallmark Supervisor 12/1994 – 11/1996
●Supervised up to 25 people.
●Opened & closed the store.
●Did the bank run & count, did payroll for the store.
●Put the product out on the shelves & merchandise the product throughout the store.
●Created correspondence for bad checks and customer communication.
●Responsible for creating and paying invoices.
●Ordered the book from the actual publisher .
References
Justin Pressley
Company: Novant Health
Manager
John Henny
Company: Wells Fargo
Charlotte, NC
Best Friend
Michelle McRae
Charlotte, NC 28208
Friend
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