Customer Service Administrative Assistant

KELLY NICHOLS

*** ********* *** ********, ** ****2 804-***-**** *********@***.***

PROFESSIONAL PROFILE

Customer service oriented professional with strong work ethic, professional demeanor, and excellent multi-tasking skills. Follows policies, guidelines, and procedures to assure consistent quality.

Academic Honors Recognition / High Honor Roll.

Experience with Microsoft Office (Excel, Word, and PowerPoint). Type 56 WPM.

KEY QUALIFICATIONS

Payment Posting, Scheduling, Insurance Verification, Practice Management, Medical Office Procedures, Co-Payments, Deductibles,

Co-Insurance, Superbills, Meaningful Use, Reimbursement Methodologies, Fee Schedules

EDUCATION

Ultimate Medical Academy Medical Coding

Thomas Nelson Community College, Hampton, VA

Business Management

WORK EXPERIENCE

Regency Health & Rehab Center Yorktown, VA 2015 – 2021

Administrative Assistant

•Answered multiple phone lines, transfer calls and record messages.

•Scheduled appointments, prepare bank deposits, and maintain patient accounts.

•Assisted in payroll functions.

•Entered data into electronic health records, verify insurance, and process medical records requests.

•Maintained cleanliness of office and lobby, order supplies for entire facility.

•Provided administrative support for other departments on an as needed basis.

Regency Health & Rehab Center Yorktown, VA 2013 – 2015

Rehabilitation Technician

•Assisted therapist in transporting patients to and from treatment areas.

•Completed administrative duties including assisting with creating spreadsheets, therapy projects, word processing, completing forms and records, filing, and additional clerical functions.

•Prepared patient daily schedules and maintained confidentiality of proprietary information.

Food Lion Yorktown, VA 2009 – 2013

Customer Service Manager

•Maintained compliance with local, state and federal regulations as it related directly to customer service; implemented and followed up on training necessary to comply with regulations and policies.

•Helped to recruit, interview, hire, and develop store employees.

•Supervised performance of all duties and responsibilities of front-end associates.

•Maintained daily cash control, handled accounts receivable and payable, and managed bank deposits.

Safeway / Superfood IGA Gloucester, VA 1987 – 2002

Assistant Manager

•Protected company assets while improving sales and maximizing cash flow.

•Ensured store conditions, customer service satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures.

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