Customer Service Call Center
Resume:
Carrie Morris
smart, driven, passionate team player
Akron, OH 44305
****************@*****.***
my experience has mainly been medical but I have been blessed to learn multiple trades. I am a people person and enjoy learning new things. I have a valid driver's license also. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Private Duty Nurse
self-employed - Akron, OH
May 2020 to Present
I provide care for daily needs, client is behavioral and needs assistance with adls, and med pass CSR - Customer Service Representative/Senior recruitment LeafFilter Gutter Protection - Hudson, OH
June 2012 to January 2020
Called leads to schedule appointments for free estimates. Rebutted leads and was one of the top 3 in sales for day and nights. I also took lead on nights for web inquiries. Attend shows, set up and break down displays booth, recruit installers and call center reps. Education
Associate in Nursing/psychology
Brown Mackie College-Akron - Akron, OH
June 2008 to November 2009
Nursing Licenses
PN
Expires: March 2010
State: OH
Skills
• CSR (10+ years)
• Call Center (10+ years)
• Customer Care (10+ years)
• Customer Service (10+ years)
• Customer Support
• Calendar Management (7 years)
• Call (10+ years)
• Nursing
• Personal Assistant Experience
• Administrative Experience
• Medicare
• Office manager experience
• Event planning
• Adobe Acrobat
• Microsoft Outlook
• Medication administration
• Tube feeding
• Hospice care
• ADLs
• Care plans
• Home care
• Basic IV
• Experience administering injections
• Catheterization
• Laundry
• Patient care
• Employee orientation
• Vital signs
• Triage
Certifications and Licenses
LPN
Assessments
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Call Center Customer Service — Expert
August 2019
Applying customer service skills in a call center setting. Full results: Expert
Scheduling — Proficient
August 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Call Center Customer Service — Highly Proficient
December 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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