Sales Associate Customer Service

SHELBY-LYN SCARLETT

**********@*****.*** 972-***-**** Weatherford, TX 76088

Summary

I live in Weatherford, TX with my husband and children. We moved here from Waxahachie, TX about a year ago because we wanted more space for our kids. I met my husband at Freeman Toyota when I was working there and we've been together ever since(about 7 years) . My husband is a bit older than me and his health has been declining as of lately . I am 32 and have been home with my kids since 2016. I have tried a couple of MLM jobs but that didn't work out, it just wasn't for me.

I am really excited and pumped to get back into the work field. I want my husband to be able to relax and take some time off for a change . This is a new field for me and I will have a lot to learn but I can do this! I don't have a choice, my family needs this opportunity just as much as I do.

I like to think I am multi-faceted. I have worked a lot of different places and I can do whatever I set my mind to. I am a quick learner, excellent with people, I'm not afraid of failure as long as I know I tried my hardest at it . I am patient, I won't buckle under pressure, I'm very personable and get along with people very easily . I love trying new things and I'm not afraid to take risks(if the situation calls for it). I can adapt easily and I have no problem working unsupervised. I can multitask and still do my best work. I want to learn this business and hopefully I can become a valuable asset to this company and add to its growth and success!

I promise to try my hardest to mold myself into the perfect employee.

I am motivated and I can do this!

Thank you so much for taking the time to check out my resume and learn a little bit more about me as a person.

-Shelby Scarlett

Skills

Quick Learner

Self Motivation

New Technology Integration

Performance Monitoring and Optimization

Verbal and Written Communication

Specifications Understanding

Attention to Detail

Team Collaboration

System Testing

Analytical and Methodical

Technical Analysis

I have no choice but to work hard and learn to do this job for my family and for myself .

Experience

Freeman Toyota Hurst, TX

Assistant for Internet Car Sales Manager

01/2013 - 03/2015

Resolved customers concerns with knowledgeable and professional approach.

Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.

Made outgoing phone calls to previous customers and assisted in getting them to upgrade their current vehicle for the newer model.

Worked in team environment to get customer base taken care of in a timely manner.

Drove vehicles to other Toyota locations and customers residents to drop off and get final paperwork signed .

Monitored network performance to determine adjustments needed.

Coordinated with vendors and company personnel to facilitate purchases.

Billy Bobs Texas Fort Worth, TX

Retail Sales Associate

06/2011 - 01/2013

Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Helped customers by answering questions and locating merchandise.

Initiated friendly conversation with customers to determine level of assistance required.

Worked some nights and weekends. Got things ready and prepared for the artists that would be performing for that evening .

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Followed company policies, rules and procedures to promote company goals and maintain safety.

Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.

Used product knowledge to suggest items to match client needs.

Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

Created price tags and merchandise signs for new items.

Calculated pricing, applied discounts and collected payments to process transactions.

Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.

Opened and closed cash registers by counting money, separating charge slips and balancing drawers. Large amounts of cash were then taken to main vault after shift.

Maintained knowledge of sales and promotions, return policies and security practices.

Watched for and recognized security risks and thefts to prevent or handle situations.

Maintained records related to sales for store management.

Macy's Hurst, TX

Cosmetic Sales Associate

10/2010 - 12/2011

Came up with my own line to talk to and attract customers to my makeup counter.

Attended trainings and seminars to gain product line proficiency.

Implemented merchandising displays and promotional products to meet marketing standards.

Recommended, selected and located merchandise based on customer desires.

Described merchandise and explained use, operation and care.

Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Educated clients on benefits of products with full consultation and cosmetic application.

Determined cosmetic needs based on customer's personal features and preferences.

Completed sales transactions and processed merchandise return, maintaining proper accountability of register.

Sonic Watauga, TX

Sonic Carhop

08/2009 - 12/2010

Took orders, prepared foods and processed payments in full-service establishment.

Independently resolved customer concerns to correct problems and promote brand loyalty.

Kept customer and food preparation areas clean and well-organized.

Verified orders and bagged items for easy transport.

Delivered food within [Number] minutes to meet quality and service standards.

Completed opening, closing and shift change tasks by following company guidelines.

Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.

Answered product and order questions accurately and professionally.

Maintained knowledge of new offerings and upsold promotional items and specials.

Restocked kitchen supplies by rotating food according to dates and [Action].

Talked pleasantly with customers while taking orders and promoted positive image for business.

Warmly greeted visitors to promote great customer service and positive ordering experience.

Processed payments on cash register and counted back bills and change to patrons.

Tailored orders to address customer allergies and gluten concerns.

Used POS system and cash register to receive payments by cash, check, credit card and voucher.

Attracted numerous repeat customers by being relatable and personable.

Education and Training

Haltom High School Haltom City, TX

High School Diploma

05/2009

I also took a culinary arts class as an extracurricular activity at Birdville High school. I went in the early morning before my regular classes started .

Took a couple of extra classes to get credits for college .

Tarrant County College District Fort Worth, TX

Some College (No Degree) in Nursing Education

I took an art class while enrolled and realized that art was like therapy for me. I enjoyed it.

I also enjoyed learning biology and anatomy of the human body .

I took a class in Psychology and it taught me a lot about the mind and that interested me very much. It made me rethink what I wanted to receive a degree in.

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