Front Desk Customer Service
Resume:
KATHRYN ARGIRO
Syracuse, NY *****
*************@*****.***
Customer-oriented CSR with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Proudly licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Used calculators, cash registers and POS systems to accurately collect payment for all served products and merchandise.
Work Experience
Waitress/Bartender
The 443 Social Club - Syracuse, NY
September 2022 to Present
• Serve patrons during live music events and private parties
• Bartending, waitressing, hostessing, food prep
Bartender
The Landmark Theater - Syracuse, NY
October 2021 to Present
Bartending during venue's shows, concerts, and events. Bartender
The American Legion - Syracuse, NY
September 2020 to Present
Help customers daily, created new inventory program, assisted with setting up and working events Waitress
BELLA LUNA CAFE - Brewerton, NY
March 2022 to August 2022
• Handled 20+ tables daily
• Took food and drink orders
• Prepared dinner
Restaurant Manager/Bartender
Hot House Brewing At Barone Gardens - Cicero, NY
June 2020 to August 2021
Upsold menu items to customers, driving up per sale revenues and maximizing profits. Maintained secure cash drawers, promptly resolving discrepancies for accuracy. Set up bar for operation, obtained cash bank and stocked service bar. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean. Took customer orders and capitalized on opportunities to sell special beverage and food options. Certified Crisis Counselor
Crisis Text Line - New York, NY
November 2016 to November 2020
Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
Documented risk to each client and context of concerns. Provided emergency response in crisis situations to diffuse tensions and prevent violence. Conversed with individuals in crisis which called or texted hotline for assistance. Displayed sensitivity to cultural and linguistic needs of clients and families served. Assessed student issues pertaining to depression, anxiety and physical abuse to resolve conflicts between students, peers and teachers.
Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
Administrator
Syracuse Chiarians - Syracuse, NY
January 2014 to January 2018
Cultivated and strengthened lasting client relationships using teamwork and support. Waitress/Bartender
The Green Onion - Syracuse, NY
January 2006 to May 2007
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers. Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions. Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Customer Service Representative
USA DATANET - Syracuse, NY
October 2001 to October 2003
Responded to customer requests for products, services and company information. Educated customers on promotions to enhance sales. Regularly exceeded daily sales and product add-on quotas. Offered advice and assistance to customers, paying attention to special needs or wants. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Answered customer telephone calls promptly to avoid on-hold wait times. Front Desk Agent
The Comfort Inn - Saugerties, NY
January 2001 to September 2001
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Updated customer accounts with add-on room charges, including minibar use and room service bills. Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout. Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Front of House Manager
The Landau Grill - Woodstock, NY
September 1999 to January 2001
Supervised staff of 10 through motivational coaching and effective training programs for service and sales techniques.
Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
Addressed guest concerns and resolved all issues to guests' satisfaction. Resolved guests complaints while maintaining positive customer environment. Initiated server side-work chart rotation to promote solidarity and standard of cleanliness. Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
Front Desk Supervisor
THE LIGHTHOUSE INN - West Dennis, MA
May 1999 to September 1999
Created lasting relationships with guests that built loyalty and drove hotel revenue. Performed concierge services for guests as needed. Trained new staff on correct procedures, compliance requirements and performance strategies. Kept accounts in balance and ran daily reports to verify totals. Updated customer accounts with add-on room charges, including minibar use and room service bills. Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Front Desk Supervisor
Hotel Syracuse - Syracuse, NY
January 1998 to May 1999
Created lasting relationships with guests that built loyalty and drove hotel revenue. Performed concierge services for guests as needed. Trained new staff on correct procedures, compliance requirements and performance strategies. Kept accounts in balance and ran daily reports to verify totals. Updated customer accounts with add-on room charges, including minibar use and room service bills. Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Office Manager
True Tone Sound, Inc - Syracuse, NY
January 1997 to December 1998
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving. Compared vendor prices and negotiated for optimal savings. Oversaw appointment scheduling and itinerary coordination for both clients and personnel. Handled all incoming business and client requests for information. Produced high-quality documents, spreadsheets and presentations for internal and customer- facing needs using MS Office suite.
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Education
High school diploma in Communications
Ulster County Community College - Stone Ridge, NY
November 2018
Skills
• Sales
• Attending multiple customers
• Cash Handling
• Cash register operation
• Cleaning
• Handling difficult customers
• Dining Room Management
• Hospitality service expertise
• Highly reliable
• Staff Management
• New hire training
• Engaging personality
• Bartending
• Restaurant Management
• Upselling
• Serving Experience
• Conflict Management
• Busser
• Catering
• Office Management
• Presentation Skills
• Banquet Experience
• POS
• Computer literacy
• Microsoft Office
• Hotel experience
• Guest services
• Office experience
• Supervising experience
• Restaurant Experience
• Food Safety
• Kitchen Experience
• Event Planning
• Food Preparation
• Events Management
• Personal Assistant Experience
• Host/Hostess
• Employee Orientation
• Retail sales (10+ years)
Certifications and Licenses
Certified Crisis Counselor
Present
Counseling Certification
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