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Customer Service Accounts Receivable

Location:
Scotch Plains, NJ
Salary:
75,000
Posted:
July 16, 2023

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Resume:

WYNETTA BELLE

908-***-****

adyb2a@r.postjobfree.com

EXPERIENCE

Veronica Beard 9/2022-4/2023

Accounts Receivable Coordinator

Research and process credits and adjustments for 200+ domestic and international accounts such as Saks, Bloomingdales, Neiman Marcus, Net a Porter and Harvey Nichols.

Monitor past due accounts and negotiate payment plans for approximately 100+ specialty accounts.

Manage customer setup process, including billing, credit and contact information.

Assist in month end closing and reconciliation.

Sunham Home Fashions, New Providence 10/2021-5/2022

Accounts Receivable Analyst

●Responsible for daily cash posting of checks, wires, ACH and credit card payments.

●Communicate with factor to verify payments are posted to correct customer accounts and customer invoices.

●Review aging reports and prioritize collection of past due invoices.

●Verify all invoices are posted in customer portals.

●Responsible for disputing shortages, ASN, late ship, price difference chargebacks for retailers such as JC Penney, Target, Lowe’s and Nordstrom’s.

Extreme Concepts, LLC, Rahway, NJ 1/2019–10/2021

Accounts Receivable/EDI Specialist

●Increased AR collections by successfully and consistently managing key accounts including but not limited to Walmart, Amazon, Family Dollar, Macy’s etc.

●Worked with production and operations departments to gather information required for disputing chargebacks.

●Processed orders (both EDI and non) created pick tickets and submitted ASNs.

●Processed credit applications for new and existing customers.

●Billed and transmitted invoices via email, mail and EDI to customers in a timely manner.

Rutland Beard Floral Group, Fanwood, NJ 10/2017-9/2018

Sales Associate

•Used suggestive selling techniques to increase monthly sales.

•Ranked #3 sales associate across 7 stores from December 2017 to February 2018 with average sales of $96.25 per order.

•Responded quickly and resourcefully to customer requests or concerns.

Community Access Unlimited, Cranford, NJ 2/2017- 6/2017

Data Entry Specialist

•Managed the accurate and timely processing of up to 20,000 worker's compensation policies, invoices, renewals and policy cancellations monthly.

•Accurately processed 1500 timesheets biweekly.

Metropolitan Landscaping, Bloomfield, NJ 6/2014-9/2016

Administrative Assistant

•Instituted formal cross-checking of invoices and turning around issues of supplier overpayments saving thousands of dollars monthly.

•Implemented improvements in record keeping controls to ensure timely payments from customers.

•Prepared correspondence, proposals, and marketing material for distribution to prospective clients.

Insurance Services Office, Inc., Jersey City, NJ 12/2012-11/2013

Client Services Representative

•Promptly handled client inquiries via email, telephone and instant messaging within SLA.

•Cross trained and provided back-up for other customer service representatives.

Global Aerospace, Inc., Parsippany, NJ 9/2006-8/2011

Business Process Analyst

•Performed system, unit and acceptance testing on newly developed applications.

•Served as primary support contact to end users within the 24 hour SLA.

•Completed voluntary customer service training to improve customer satisfaction.

Claims Assistant

•Performed legal research to assist in resolving outstanding claims.

•Provided administrative support to claim adjusters, attorneys and investigators.

EDUCATION

Northeastern University, Boston MA 4/2005 Bachelors of Business Administration in Finance and Marketing

SKILLS PROFILE

Microsoft Office

AIMS

Navision

Extenta



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