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Customer Service Teacher Assistant

Location:
Phoenix, AZ
Posted:
July 16, 2023

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Resume:

HEIDI BATIZ

Phone: 520-***-**** I

Email: adyb24@r.postjobfree.com

PROFESSIONAL DEVELOPMENT

Bachelor of Science: Psychology

University of Phoenix - Nogales, AZ (May 2010)

CAREER ACCOMPLISHMENTS

Pathways of Arizona

Dedicated Recovery Coach (Case Manager) (Tucson, Arizona- November 2015 – January 2019)

●Extremely supportive with clients in times of crises or whenever necessary.

●Facilitates Children and Family Team Meetings (CFT) once a month and visits families at their home once a week.

●Attends medicine reviews to check on clients. Looks at client’s progress after receiving prescribed medication to make sure there are no negative effects.

●Working closely with other team members that are supporting the client; therapist, DCS case manger, teachers, legal guardian, and parents.

●Typist, schedule appointments, answered phone calls. As well worked with crisis, answering phone calls, scheduling appointments, and entered notes .

●Bilingual Spanish / English.

Easter Seals Blake Foundation

Family Educator with Early Head Start (Tucson, Arizona- June 2013 - October 2015)

●Visited families for 1.5 hours a week to interact with the parent and the child by covering all five learning experience, language, cognitive, literacy, mathematics and physical.

●Helped families according to their needs, as well as speaking with clients in Spanish and English depending on their language. Extremely confidential.

●Duties included but were not limited to emailing, using Microsoft Word, faxing, and scanning, and answering phone calls.

●Attended social events twice a month to speak to families during our parent meetings regarding different topics of nutrition, security, and child’s safety.

The Strauss ECE and Kindergarten

Preschool Teacher and Teacher’s Assistant (Tucson, Arizona- February 2012 - April 2013)

●Worked with different age groups as a teacher assistant during the Spanish Immersion Program where we taught our students to be bilingual at first then by the end of the semester only spoke to the children in Spanish. It was a great experience.

●Teacher assistant with the three to four-year-old age group where we worked on big projects of art and science and projects regarding our religious Jewish holidays.

●Worked as a teacher assistant in the one-year-old classroom where I worked with their motor skills, vocabulary, colors, numbers, and reading.

Rusing Lopez & Lizardi, P.L.L.C.

Secretarial Assistant (Tucson, Arizona- November 2011 - January 2012)

●Temporarily worked with legal secretaries in a law firm. Duties included but were not limited to organizing legal paper work and cases. Filing, faxing, copying and other office work.

HEIDI STOKES (page 2)

Learning Tree Preschool and Daycare

Preschool Teacher (Tucson, Arizona- March 2011 - November 2011)

●Worked with infants and one-year-olds by helping to instill basic discipline and life skills through individual protocol and learning strategies. My most important priority at work was the health and safety of the children. I also had great personable abilities with parents in order to communicate more effectively with them.

Fabrics That Go

Customer Service (Tucson, Arizona- September 2009 - May 2010)

●Main responsibilities were good customer service and administrative work. Duties included but were not limited to answering phone calls, taking orders from clients and helping them with the best fabrics depending on their needs. I also translated from English to Spanish written information and with phone calls for Spanish speaking clients.

Tu Nidito

Intern (Tucson, Arizona- May 2009 – 2010)

●Duties included but were not limited to administrative tasks such as keeping track and recording the amount of hours worked by other volunteers, filling paper work and getting all the required paper work ready for the upcoming children and teenagers summer camp.

●Every Monday of the first month, I worked with family ties with teenagers and early childhood. Also I went to the UMC and Diamond Children’s Hospital to visit the children patients that had severe illnesses like cancer. There I gave them courage beads which included making a necklace while they were passing through their medical treatment.

Arizona Child Protective Services

Intern (Tucson, Arizona- May - June 2009)

●Interacted directly with professionals who facilitate the administrative duties of Child Protective Services. Duties included but were not limited to answering phone calls, writing down messages, and gaining insight regarding the steps of action to ensure the safety of children and upholding child laws.



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