Customer Service Shift Manager
Resume:
CASSANDRA
WOODRUFF
***************@*****.***
Manitowoc, Wisconsin
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. PROFESSIONAL SUMMARY
Dollar Tree - Assistant Manager
Manitowoc, WI • 01/2023 - Current
TitleMax Title Loans - Store Manager
Manitowoc, WI • 11/2022 - 01/2023
Arby's Restaurant - Shift Manager
Manitowoc, WI • 05/2022 - 10/2022
WORK HISTORY
• Launched quality assurance practices for each phase of development Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
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Managed senior-level personnel working in marketing and sales capacities.
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Created employee schedules to align coverage with forecasted demands.
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• Completed point of sale opening and closing procedures. Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
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Trained new employees on proper protocols and customer service standards.
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Reduced operational risks while organizing data to forecast performance trends.
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Monitored daily cash discrepancies, inventory shrinkage and drive-off.
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Managed inventory control, cash control, and store opening and closing procedures.
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Interacted well with customers to build connections and nurture relationships.
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Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
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Evaluated employee performance and conveyed constructive feedback to improve skills.
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Assisted in organizing and overseeing assignments to drive operational excellence.
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Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive
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SKILLS
• Sales Reporting
Closing and Contract
Negotiations
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• Contract Management
• Time Management
• Maximizing Profitability
• Orientating and Training
• Retail Operations Management
• Vendor Performance Monitoring
• Directing Team Members
• Staff Training
Customer Service and
Satisfaction
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• Closing Oversight
• Sales and Marketing
• Staff Management
• Shift Coverage
• Product and Service Knowledge
• Shrink Minimization
• Overseeing Employees
• Team Motivation
• Staff Supervision
• Cash Deposits and Receipts
Employee Coaching and
Mentoring
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Customer Relationship
Management
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• Merchandising
• Customer Relations
• Money Handling
Lincoln High School
Manitowoc, WI • 06/2008
High School Diploma : All
EDUCATION
Spadz - Cook
Manitowoc, WI • 09/2021 - 04/2022
Renegades - Bartender Shift Manager
Manitowoc, WI • 11/2020 - 04/2021
Berserkers - Bartender
Two Rivers, WI • 02/2018 - 04/2021
example for shift team.
Set aggressive targets for employees to drive company success and strengthen motivation.
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Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
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Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
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Kept kitchen clean and organized by performing daily maintenance tasks.
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Measured, weighed and mixed appropriate ingredients according to recipe directions.
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Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
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Kept alcoholic beverages well-stocked and organized to meet expected demands.
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Explained daily specials and beverage promotions to exceed daily sales goals.
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Adhered to state laws regarding alcoholic beverage services and customer regulations.
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Polished glassware, bussed tables, and removed debris to keep customer areas clean.
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• Kept bar presentable and well-stocked to meet customer needs. Followed alcohol awareness procedures for preventing excessive guest intoxication.
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• Crafted special drink and cocktail menu items for seasonal offerings. Followed strict recipes and drink measurements to minimize product used.
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