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Supply Chain Customer Service

Location:
Qibla, 14, Kuwait
Posted:
July 16, 2023

Contact this candidate

Resume:

Education:

Bachelor Of Science (B.Sc.)

**** ****** **********, *****

Mubashir J. Solkar

Shipping, Logistics, Supply Chain,

Distribution, Transportation,

Stevedoring

Contact:

+965-********

+91-898*******

Email:

adyb05@r.postjobfree.com

Proficiency Forte:

A competent professional with

19+ years of experience in

Shipping Agency, Logistics

(Heavy Equipment- OOG),

Warehousing, Land

Transportation, Supply Chain

Operation, Procurement, Client

Relationship Management &

Port Operation.

Highly successful in building

relations with upper-level decision

makers, seizing control of critical

problem areas. An effective leader

with communication, analytical,

relationship management and

coordination skills.

Self-motivated, Analytical

decision maker with excellent

problem-solving skills. Team

works oriented professional

backing up with extensive

experience in Automotive,

Shipping/Logistics & FMCG trade.

Specialties: Cost controlling

productivity, Vendor

management, Customer

oriented, Team leadership,

Goodinterpersonal &

EXPERIEN 1. Employment Scan

Scan: Sr. Manager: Operations & Customer Relation

Engineering, Shipping, Logistics, Transportation

Fast Track Logistics (Subsidiary of Smart Function Gen. Trad. & Cont.)

From: 01/2020 Till Date

• Proficient in handling general cargo, vehicles logistics trade and project cargo operation.

• Supervise movements of material / goods from point of origin till warehouse for assigned projects and insured the distribution took place of as per PO of customer. Monitor inventory and stock in accordance of demand and supply.

• Optimize resources to enhance productivity that results material dispatched from supplier and receive in warehouse to deliver to end customer.

• Strong hold on quotes, over land haulage operation, import -export and customs Clearance operation.

• Liaise with operation team to optimize resources in a seamless and cost-effective Logistic operation.

• Making outstanding liaison with international freight forwarders, shipping agents, vendors and exporters to acquire services and providing same to customers.

• Optimize the best e-marketing strategies to establish group with other Competitors. Work to achieve Budget and strategic business and performance.

• Possess a strong understanding of service products, and negotiating contract with Suppliers.

• Ensure outstanding customer satisfaction by maintaining strong working. relationships to render quality assurance services.

• Primary contact for local -International shipping, Logistics & Land Transportation services to customers.

EXPERIEN 2. Employment Scan:

Scan: Sr. Manager: Operations & Customer Relation

Logistics, Supply Chain/Distribution, Stevedoring

Al Khamael Logistics & Transport Co. (Kuwait, Iraq)

From: 10/2015 Till 12/2018

• Prepare and Organize berthing of in/outbound vessels. Planning of day to day all logistics fleet operation. Lead & managed a team of 25 associates, supervisors on daily basis where objective meet company/departmental standards.

• Handling daily logistics, fleet & supply Chain operation with safe mode. Prioritize work tasks to ensure proper functioning of department

• Managed mega warehouse and yard of containers, vehicles & FMCG distribution.

• Supervised Heavy Lift, OOG, OD project cargo for Oil-Gas sector clients.

• Initiated project to flow product from point of origin to transportation dock by reducing damages and handling cost.

• Strong understanding of and proven success in delivering a high quality & cost- effective Logistics-transport services of cargo.

• Work to achieve budget and achieve strategic business and performance objectives For stakeholders relationships.

• Ensuring continuous review and improvements of operation compliance with safety management systems processes and sound SOP’s for 6500 Teus.

• Confirming all shipping deadlines in accordance with KPI and priority cut-off times are met. Plan, direct and maximizing all inventory functions.

• Analyzes logistics fundamentals including availability, supply chain management, and fleet optimization. Ensured operations compliance with safety management systems

• Proficiency in handling claims & capable to arrange survey for accidental issues. Procurement:

• Oversee departmental requests of purchase. Transmit RFQ inquiries using ERP to foreign vendors in order to acquire best quotes. Supervised each and every quotation of vendors comparing prices, quality & delivery time of materials (items).

• Liaise with Freight Forwarder / Courier companies for earliest delivery of material in stores as per scheduled. Organize schedules of items from supplier to facilitate clients where minimize cost of entire procurement and logistic. Customer Relation:

• Secured $500,000 service providing contract with one of renowned global feeder Services Company.

• Exploring new avenue of activity & seeking opportunities where company can achieve in its bid to develop & grow.

• Contacting potential clients to establish rapport. Arrange meetings, planning & overseeing new marketing initiatives. Act as primary contact & business manager for all customers within the region and work effectively to develop proposals and win new Business. Negotiating contracts with global carrier agents, Logistics firms ensuring that they balance value and risk.

• Managing client relationships to build a reputation for excellent service and generate repeat business. Develop and win significant new business, maximize revenue from new opportunities and retain existing clients.

• Ensured that the group is represented at the main trade fairs, events in order to results new business opportunities. Establish and implement departmental policies, goals, objectives & procedures.

Languages:

English,

Hindi,

Urdu,

Arabic

Certificates:

CWA:

(Word, Excel, Power Point,

Internet, E-mail & office

automation system) -1995

(KOSAC):

Kuwait Occupational Standards

Assessment & Certification Org. -

2008

Driving License:

Kuwait: valid till 2024

India: valid till 2025

EXPERIEN 3. Employment Scan:

Scan:

Sr. Manager: Operation- Customer Relation

Gazal Logistics Services & Warehousing Co. (Kuwait, Iraq)

From: 07/2012 Till 06/2015

• Keeping close coordination with Purchasing Dept. suppliers, vendors for material as per purchase order. Tracking/updating inventory.

• Obtain competitive inbound and outbound freight rates from Carriers and agent offices. Develop and implement effective Cost Control measures, ensure correct billing and invoicing, and timely payments to Carriers.

• Planning Logistics operations. Guidance provided for daily oversight of operations. Preparing multiple productivity & Logistics operation reports using ERP. Improved the operational systems, policies and plans for effective running day to day operations. Strategically deploy tools and resources in order to derive optimum productivity of operations. Developed strategic planning for the development of the working operations. Ensured full compliance with Company safety management systems. Maintain inventory.

• Lead/motivate Operation Team to ensure levels of service meet or exceed customer’s expectations and that all departments have a focus on continuous improvements. Establish and implement departmental policies, goals, objectives. Seeking Assignments in

Shipping, Logistics,

Supply chain

(Automotive, FMCG,

O&G ) trade operation

with a growth oriented

organization.

• Handling Heavy Lift and project cargo operation for Oil & Gas and private sectors.

• Ensuring compliance to all Environmental Health-Safety goals &objectives.

• Evaluates the circumstance and determines a proper course of action to enhance. distribution operational activities.

• Helps in determining a suitable solution for the organization during complicate situations. Maintaining up to date system records and physical inventory archive of equipment. Working closely with the Financial, Facilities, IT department.

• Proficiency in handling claims & capable to arrange survey for accidental issues. Customer Relation:

• Act as primary contact and relationship manager for all customers within the region and work effectively with business unit managers to develop proposals and win new business. Ensured that the group is represented at the main trade fairs, events in order to add new business opportunities. Ensure outstanding customer satisfaction by maintaining strong working relationships to render quality assurance services.

• Oversee the achievement and maintenance of agreed customer service levels and standards. Managing client relationships to build a reputation for excellent service and generate repeat business.

Operations Supervisor: Liner/Feeder

Liner Agency Vsl Operation. Import-Export/Customer Service

Sharaf Shipping Co. WLL (Kuwait, Iraq)

From: 01/2004 Till 06/2012

• Instrumental in Liner Vessel Operations & Customer Relation management.

• Preparing PDA. Discharge Plan, Loading Plan of vessel in coordination with Port

• Act as Primary Contact for vessel arrival and ETA notifications to all MLOs and NVO Agents. Efficiency planning and coordination of administrative activities to ensure accurate Result. Supervised on daily basis seamless import-export documentation, customer service & Eqpt. Inventory dept. activities in all aspects of shipping, and related operations. Arrange daily/weekly meetings with staff as appropriate to review overall team/individual performance.

• Continuous review and improvements of operational processes to ensure accuracy and compliance. Achieving given KPI targets. Team building, leading, training

& monitoring the performance of team members to ensure efficiency in operations

& EQPT. Inventory, reporting. Proficiency in handling claims & capable to arrange survey for accidental/damage issues.

• Strong hand in using ERP, generating reports to have zero discrepancy in order to reconcile finance dept. needs. Maintained the best coordination with subordinates, port supervisor, MLOs and NVO agents.

• Update customers on time their quote inquiries. Liaise between internal team to Stakeholders for entire cycle of freight forwarding. EXPERIEN 4. Employment Scan:

can:



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