Facilities & Operations Management

Results-driven Operations professional with a proven track record of continuous improvement and fostering strong relationships with both internal and external partners. Possesses exceptional communications and organizational skills; demonstrated ability to balance client satisfaction with corporate financial requirements.

Operations Management

Technology Solutions

Personal Leadership

Strategic Planning

Compliance

Client Satisfaction

Project Management

Staff Development

Professional Experience

CBM of America, Inc – Edison, New Jersey 2005 -2023

Manager of Operations and Office Administration

Managed all aspects of the NJ facility and workload process, including planning, scheduling, inventory control, logistics and continuous improvement to meet client-specific project needs.

Material sourcing for all client projects, tracking & resourcing for >40 teams.

Expense planning, tracking & reporting by project; accountable for $500K annual spend.

Fleet management of >50 vehicles, including purchasing, repair & maintenance, and corporate fuel program.

Created and directed tool lifecycle management program to comply with both client and TL900 audit requirements across the corporate landscape.

Developed and managed national GPS tracking program to provide location insight and reporting for all US-based personnel resulting in 20% savings on auto insurance rates.

Managed all NJ-site capital improvement projects, ensuring on-time delivery and budget compliance.

Managed all NJ-facilities maintenance programs, including security, fire and annual audits.

Managed site training programs for NJ location, including OSHA mandates and various client-required courses.

Managed HR processes for NJ site: hiring and on-boarding, training, insurance needs, annual review process, leaves of absence and off-boarding.

synchronoss technologies inc – Bethlehem, Pennsylvania 2003 – 2005

Project Manager

Initiated program for Synchronoss, a premiere provider of telecom business process outsourcing for collaborative service fulfillment and cost management, to process AT&T Wireless e-commerce orders for residential and business customers.

Instituted operational hours for all sites based on project forecasting to ensure appropriate coverage across three major outsourcing projects.

Developed and implemented a training program for 250 new hires and Team Leaders.

Ensured centers routinely exceed contractual service level agreements of 95% order processing within 24 hours.

Trained AT&T Wireless full-time employees on Local Number Portability and Customer Relationship issues at various call center locations throughout United States.

Provided Local Number Portability expertise to Cablevision to ready the centers for order processing of approximately 300,000 New York area customers.

Managed daily people operations of on- and off-shore locations.

Managed building services for a call center of 250 on-site employees.

AT&T – Bedminster, New Jersey 2000 – 2003

Customer Project Manager

Challenged by a provider of voice, telecommunications and data network services to ensure customer satisfaction with new or expanded services. Served as single reference for sales team, customer, customer equipment vendor and AT&T provisioning engineers.

Scheduled dates for testing and turn-up of services, exceeding timelines by 2 days (30% improvement)

Exceeded time and accuracy SLAs on 95% of projects.

Achieved 115% of target standards annually.

Helped restore communications in Washington, D.C. and New York City after September 11 tragedy.

Early Career History

Verizon Wireless; Various Client Roles (1995-2000)

First Fidelity Corporation; Credit Card Analyst (1993-1995)

Education

Villanova University; Villanova, Pennsylvania

Bachelor of Arts

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