Customer Service Administrative Assistant

Elisabetta Martino-Swearsky

Email: *********@*****.***

Phone: 860-***-****

Professional Summary

A professional, compassionate, customer centric employee with a strong record of successfully handling challenging situations with a positive outcome. Three years of working with trauma and abuse survivors, creating trust and safety while providing support and resources. Strong work ethic and integrity.

Technical Skills

Windows/Mac OSX, Microsoft Office Suite, Quickbooks, Quickbooks, multiple POS systems, Various VPN systems

Type: 66 WPM

Professional Experience

Blossom Beyond Abuse November 2021-October 2022

Business Owner/Southington, CT

Life Coach/Advocate/Energy Healer

• Creator and facilitator of the Living Light Program for survivors of trauma and abuse

• Provide advocacy and support

• Provide current alternative resources for overcoming trauma and abuse

• Strong presence in the anti-sexual violence movement Sexual Assault Crisis Service/YWCA New Britain September 2019-October 2021 New Britain, CT

Volunteer/Adult Advocate/Sexual Assault Crisis Counselor-New Britain Area

• Provide short term counseling to primary and secondary sexual assault survivors

• Support groups for primary and secondary survivors

• Outreach and network in up to 46 towns throughout CT

• Staff support for 24 hour hotline

The Next Street Driving School May 2019-Jan 2020

Watertown, CT

Licensed Commercial Driver Instructor

• Teach driver’s education to teens and adults behind the wheel and in the classroom

• Promote our products and services

Riverhouse Catering October 2018-May 2019

Cheshire, CT

Retail Cashier/Sales Associate

• Work at two locations: Perfectly Prepared Gourmet to Go in Cheshire and the Café @ The New Britain Museum of American Art

• Utilize CAKE and Shopkeep POS systems

• Take cash and credit card payments at POS

• Reconcile and balance receipts at end of every shift

• Answer phone

• Build enduring relationships

• Greet customers with a smile

• Assist customers throughout the store/café making purchases

• Enthusiastically educate customers about our products

• Label prepared food utilizing the GoodLabel system

• Stock shelves

• Maintain a meticulously clean environment

A&A Surplus, Southington, CT May 2017-July 2018

Customer Service/Administrative Assistant

• Greet Visitors

• Data entry- Quickbooks Invoices and Receipts

• Create email campaigns

• Support sales team

• Maintain files

• Answer phones

• Research as necessary

• Maintain organized office environment

• Create and place job postings/set up interviews

Pure Alchemy Café, Wallingford, CT January 2015-June 2018 Manager

• Set up all office standard operating procedures for this new business

• Set up and maintain vendor accounts and relations

• Daily ordering/inventory maintainance

• Handle cash deposits

• Create weekly schedules

• Shift supervision

• Interview and hire/fire staff

• Knowledge of Shopkeep POS System

• Work the front counter taking orders at register, making juices, smoothies, etc.

• Kitchen prep and food preparation

• Accounts Payable-Quickbooks

• Reconciled checking account

• Weekly reports: P&L, Daily Net Sales, etc

• Tax filings

• Maintain files and records

• Create and maintain all social media/email marketing campaigns/rewards programs

• Answer phones

• Respond to emails

• Research new products as necessary

• Maintain meeting minutes

• Maintain organized office environment

• Create and monitor job listings/manage job boards Connecticare Insurance Inc., Farmington, CT November 2011-February 2014 Customer Service Representative

• Receives and responds to telephone calls and correspondence from members, providers and facilities regarding benefits, coverage, payment, coding, and health services policies and procedures.

• Maintains telephone log documenting number, content and type of calls received.

• Collaborates with Medical Operations and Medical Quality to identify issues or areas of concerns for providers.

• Collaborates with Account Management, Product Management, Marketing and Sales teams to identify areas of member/participant dissatisfaction and trends concerning membership or benefits.

• Verifies membership status/eligibility to providers and facilities.

• Researches and analyzes recurring provider, hospital and member problems/complaints to determine root causes and trends; recommends solutions and/or resolutions. handling multiple, deadline-oriented priorities in a fast paced environment.

• Provides instruction to members for submitting out-of-plan claims and/or prescription claims.

• Acts as customer advocate in providing assistance to resolve callers' issues and problems.

• Receive member grievances and appeals.

• Provide instruction to members for obtaining prior approval on benefits and/or medications that have certain restrictions.

• Investigates requests for claims adjustments by callers and collaborates with Claims teams to ensure claims adjustments have been made. Follows thru w/callers by communicating when/if adjustments made.

• Part of Work At Home team

Education

Computer Science-Orange Coast College, Costa Mesa, California Certifications

2014-Life Coach-Rapid Coaching Academy

2019-State Certified Sexual Assault Crisis Counselor 2021-Intentional Peer Support Certification

Volunteer

Best Friends for Life Animal Rescue-2010-2022

Distressed Children and Infants International-2006-2019

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