Novella Love

adyaz5@r.postjobfree.com 574-***-**** 1149 Jefferson Blvd. South Bend, IN 46601

Summary

Phenomenal customer service oriented and a management professional with solid background enhancing operational efficiency and team performance with over 10 years of experience. Responsive to changing business demands with adaptable and strategic approaches. Performance-driven and industrious with innovative mentality focused on driving company success. I have also had on hands as being a teacher aide, Tutoring programs, Catering with different associations, Singing at different events, Avon/MaryKay Consultant, Market Strategies, Karen for your Hair, Dairy Queen, Meijers, Kmart, Lil Ceasers, Notre Dame Book store, Manpower, Subway, 711, Burger King, McDonalds, Subarros, Dungarvin Home Care, The Huddle, Speedway, Pilot Travel Centers.

Skills

Leadership and team building

Inventory control

Communication skills

Goal setting

Packaging and sanitation

Excellent Customer experiences

Complex and the best at problem solving

Vendor relationships

Advertising and marketing

Employee scheduling

Experience

12/2021-04/2022 Tax Preparer

Jackson Hewitt

07/2004 - 06/2020

Assistant GM Taco Bell South Bend, IN

Cleaned work areas regularly to keep team efficient and eliminate any safety concerns

Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked

Unloaded trucks, moved containers to staging area and determined correct storage locations

Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts

Corrected issues in timely manner to maintain productivity goals

Drove team success by completing jobs quickly and accurately

Looked for ways to go above and beyond job requirements

Picked up and moved boxes weighing 50 pounds

02/2018 - 08/2018

Assistant General Manager Rally's Mishawaka, IN

Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules

Collaborated with chefs and cooks to plan menus for special events and occasions

Disciplined and maintained staff of [10] to provide hospitable, professional service reflecting business initiatives

Limited utility, equipment, labor and food and beverage expenses by implementing cost-controlling strategies

Provided leadership and direction for employees, supervising activities to drive productivity and efficiency

Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels

Planned and prepared workflow schedules, delegating tasks for [20]-member team

Reviewed sales reports to enhance sales performance and improve inventory management accuracy

Open and Closed store, handle customer complaints, manager crew, truck orders, clean, cook, temperature safety on all hot and cold products, hire and recruit new employees!

07/2004 - 06/2017

Assistant General Manager Taco Bell Elkhart, IN

Collaborated with chefs and cooks to plan menus for special events and occasions

Placed new inventory orders and oversaw correct restocking procedures

Disciplined and maintained staff of [30] to provide hospitable, professional service reflecting business initiatives

Worked with management to plan and implement special events to boost customer numbers and profits

Managed store money with high accuracy and prepared daily bank deposits

Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs

Inspected incoming supplies to verify conformance with materials specifications and quality standards

Trained and supervised team member to maximize performance and meet daily objectives

Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current

Open and Closed store, clean, prep, stock, truck orders, inventory counts, maintain closing out all cashiers registers at end of night, safe deposits, bank runs to keep safe full of change, handle customer complaints, temperature safety

Education and Training

1998 High School Diploma Clay High School South Bend, IN

Bachelor of Science: Business Administration and Management Davenport University Grand Rapids, MI

Associate of Applied Science: Business Administration and Management Ashford University Online Ohio, IL

Bachelor of Science: Business Administration and Management American InterContinental University Schaumburg, IL

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