JAMES WORRIX

Phone: 804-***-**** Email: adyayy@r.postjobfree.com

SUMMARY

Mr. Worrix is a technical service-oriented thought leader recognized for executing major initiatives that improved key performance indicators and fostered team development utilizing effective communication skills. He is a JAMF Certified Associate and technical support expert with more than 15 years technology customer service experience. He specializes in the support of complex system issues, investigations, and resolutions. PROFESSIONAL EXPERIENCE

FLORIDA INTERNATIONAL UNIVERSITY ONLINE, MIAMI, FL JUNE 2023 – CURRENT JAMF ADMINISTRATOR (CONTRACTOR)

JAMF Connect Configuration and Implementation for Campus

JAMF administration for Apple products

JAMF Policy and Profile Configuration Creation

Training and Documentation for University Staff

Senior Level Technical Support for Apple Products and JAMF ECOATM, LLC SAN DIEGO, CA MARCH 2023 – MAY 2023

MAC ADMINISTRATOR (CONTRACTOR)

JAMF administration for Apple products including Desktops, Laptops, and iPads

JAMF Policy and Profile Configuration overhaul

SentinelOne, Cisco Secure Client, and ConnectWise implementation for Mac Desktops and Laptops

Creation of Training and Documentation for various User Groups

Level 3 Technical Support for Apple Products and JAMF WEALTHFORGE HOLDINGS, RICHMOND, VA APRIL 2022 – DECEMBER 2022 MAC SYSTEMS ENGINEER

Managed company-wide Apple Mac Desktop and Laptop administration

Served as the administrator for various software ‘As a Service’ application

Managed Google Workplace administration for Gmail

Provided CrowdStrike and Falcon administration

Administered Juniper Network Firewall

Led enterprise Apple product support and configuration

Performed new hire set-up, training, and support

Oversaw all JAMF administration and configuration including OS, App, and Vulnerability Updates

Managed all facet of technology inventory processing

Provided audio and video conferencing support

Office 365 Administration

Managed Technology Team

WIPRO LTD., RICHMOND, VA SEPTEMBER 2021 – APRIL 2022 SENIOR MAC TECHNICIAN AT ANTHEM INC. (CONTRACTOR)

Imaged and distributed Apple Mac desktops and laptops

Provided Level 3 technical support for Apple devices

Reconciled inventory

Shipped accessories and computers throughout the 48 States

Provided initial setup assistance and support

Designed user and technician setup guide for new Mac deployment

Completed QA testing for all newly imaged Macs before deployment

Used JAMF to create and distribute new images

Installed VMWare and Windows 10 for Mac Users

Managed junior Help Desk Apple technicians

Maintained Apple Device Knowledge base and Apple User Support Forum

Provided macOS and Third-Party Apple Native App Testing and Support

Provided Support via ServiceNow

Office 365 Administration and Support

Managed Mac and Apple Support Team

IBM, RICHMOND, VA MAY 2018 – AUGUST 2021

MAC SITE FOCAL AT ANTHEM INC. (CONTRACTOR)

Imaged and distributed Apple Mac desktops and laptops

Reconciled inventory

Shipped accessories and computers throughout the 48 States

Provided initial setup assistance and support

Designed user and technician setup guide for new Mac deployment

Completed QA testing for all newly imaged Macs before deployment

Used JAMF to create and distribute new images

Installed VMWare and Windows 10 for Mac Users

Provided Support via ServiceNow

Office 365 Administration and Support

iPhone/iPad Administration via Intone

Led Mac and Apple Support Team

STRATFORD UNIVERSTIY, RICHMOND, VA NOVEMBER 2017 – MAY 2018 INFORMATION TECHNOLOGY COORDINATOR

Maintained the computers/copiers in classrooms/offices/labs to ensure efficient, reliable, stable, and predictable operation

Assisted and guided users on the use of computer hardware and software

Prepared the classrooms/labs for the instructors

Aided users regarding concerns with the use of computer hardware and software, including printing, installation, word-processing, electronic mail, wireless access, and operating systems

Maintained overall network and systems health to include systems backups, anti-virus/anti-malware updates, security updates, etc.

Monitored and managed bandwidth usage issues

Worked as part of a multi-campus team to ensure that all calls to the service desk are answered promptly and resolved in a timely and courteous manner

Performed network troubleshooting to isolate and diagnose common network problems

Responded to the needs and questions of users concerning their access to resources on the network

Worked with University Administration IT personnel on enterprise-wide projects and initiatives, including participation in corporate-sponsored project/task workgroups

Scheduled and provided guidance to IT Student Workers APPLE, RICHMOND, VA OCTOBER 2012 – NOVEMBER 2017

SUPPORT ADVISOR 3, SR.

Provided Senior Level technical and customer support to both internal and external customers

Performed Mac OS X setup, installation, and troubleshooting

Performed iPad, iPhone, Apple Watch and iPod iOS set-up and troubleshooting

Utilized screen sharing capabilities to facilitate customer training and troubleshooting

Documented all cases and calls via the iLog support and ticketing system

Delivered customer training for both hardware and software

Facilitated account security verification and support

Mentored and trained new and junior advisors

Led weekly team meetings

Developed daily reports for management

Consistently met or exceeded 98% Customer Satisfaction EDUCATION & CERTIFICATION

B.S., Management Information Systems, ECPI University, 2007 Jamf Certified Associate, 2023

Certified Apple Senior Advisor, Apple Inc., 2015

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