SHUJUANA BEAIRD

**** ******** ******

Dallas, Texas 75217

Home: 972-***-****

adyayx@r.postjobfree.com

PROFESSIONAL SUMMARY

Experience in the mortgage/insurance industry seeking a professional role in the mortgage industry. Coverages: Property, General Liability, Auto, Inland Marine, Crime, Workers Compensation and Bank-owned (REO). Systems: MSP, EPIC, Field Assets Services, Safeguard, Eldorado, Pentagon, Equator, MCS, LPS. Microsoft Office

SKILLS AND EXPERIENCE

Residential/Commercial Line of Business

Flood Coverage

Claims/Insurance Escrow/Tax Dept

EDUCATION

University of Phoenix Dallas, Texas

Master in Business Management 02/2024

Bachelor of Science in Psychology 8/2015

Associate of Arts in Business 6/2013

PCI Health Training Center (Medical Office Assistant) Dallas, Texas 03/03- 08/03

Ronald Dotson, M.D. Duncanville, Texas 07/03-08/03

Obstetrics and Gynecology Externship 200 hours total

WORK HISTORY

Insurance Specialist November 2020-Feb 2023

Fairway Mortgage Corp Dallas, Texas

Managed escrowed email box for multiple vendors and generated daily reports. Inbound/outbound calls addressing resolutions. Resolve payment transactions, changes, disbursements with escrowed accounts.

Reviewed data report, client records with policy changes and provided notifications of any changes in coverage limits/types and deductibles. Assist and research taxes/insurance. Update client’s database. Managed insurance checks and claims process.

Senior Hazard Claims Specialist January 2017-November 2020

Rushmore Loan Management Dallas, Texas

Reviewed open files for pre-foreclosure, foreclosure loans and coverages. Determine hazard, flood and wind amounts with appropriate contact. Handle loss draft request upon completion of repairs. Filed claims in the system and appropriate carriers. Process daily/monthly wire for Mapfre billing.

Performed QC audits on vendors insurance and claim process within SLA’s. Participate in monthly/schedule meetings. Reviewed appraisals, inspection reports, Property title reports, deeds, BPO, schedule meet and greet, and provide hazard insurance information. Contact insurance carrier to report claims and document status in systems.

Researched all closing letters (settlements, estimates and photos), submit rebuttal on denials and work closely with adjuster’s, insurance company on status updates. Evaluates, negotiates, and settles assigned claims accordingly.

Hazard Claims Specialist October 2016-December 2016

Newbold Advisors Dallas, Texas March 2016-May 2016

Temp to Perm assignment with Rushmore. Evaluate and distinguish files based on provided documentation what is insurable damage in potential hazard claims.

First contact with insured and/or claimant within 24 hours of receipt of file. Process insurance claims if deductible is met per procedures and guidelines. Pull task in MSP daily and research reported damages. Made outbound calls to third parties to verify information received is accurate.

Review appraisals, inspection reports, and hazard insurance information. follow-up with independent appraisers and field adjusters. Assist with preparing Notice of acceleration and other court documents for foreclosure process.

Senior Claims Specialist March 2013-March 2016

Dimont Dallas, Texas

Processed auto and home claims. First point of contact, Assist insurance adjusters and flood department with claims. Managed multiple email boxes and address request within allowed timeframe. Order flood certificate and update MSP. Input funds and deniasl in database along with Explanation of Benefits, Carrier Estimate and Notice of Claims.

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