Customer Service Call Center

Bridget A. Levin

**** ******* ***, **********, ** 15216

Phone No.: 610-***-**** E-mail: ******@*****.***

Employment

****-******* ******** ******* ** Physicians Philadelphia, PA

Administrative Coordinator

• Reports directly to the SVP of Technology.

• Provide administrative support utilizing my organizational, computer and communication skills to keep business flowing smoothly and in a timely manner.

• Prepares meeting agendas and records meeting minutes.

• Develops and maintains project related files for Information Services Management.

• Provides technical software support for presentation development, special projects and organizes materials for

meetings.

• Coordinates in-house and offsite training request and maintains training room schedule.

• Collects and organizes budget data and schedules for review.

• Tracks Operating and Capital Budgets for Information Services Department.

• Participate in audit and review of departmental records retention schedules.

• Coordinates offsite storage services.

• Compiles biographical information about College leaders.

• Responsible for updating software and technical training information in the Employee Education database and new employee training.

• Assists in the documentation process of the IS Budget and Operational Plan.

• Coordinates the update of IS management tools and audit documentation.

• Assist in writing brief historical pieces for Board of Regents meetings.

• Assist in designing and installing historical exhibits.

• Coordinates Business Continuation Plan.

• Acts as back-up for user support and business analysis. Prepares and assists with email asset (segment, mail files

campaigns) creation in both Oracle Eloqua and SendinBlue.

• Assists with quality assurance reviews of bulk email communications.

1997-2002 HQ Global Workplaces Boston, MA

Client Service Specialist/Video Conferencing Coordinator

• Provide administrative, telephone and computer support for over 50 clients utilizing my organizational, computer and communication skills to keep business flowing smoothly and in a timely manner.

• Office supervisor, providing direct support to various departments, including shipping/receiving, information technology and call center.

• Deliver superior customer service to internal/external clients, customers, vendors and team members.

• Operate all types of office equipment including facsimile machines, scanners, printers, photocopy machines and LCD projector, video conferencing equipment.

• Coordinate all video conferencing sales, inquires, and set-ups with video conferencing brokers.

• Furnish clients with a professional setting, catering, and up-to-date technology that allows them to show presentations, conduct interviews, depositions and meetings around the world.

• Coordinate travel and meeting arrangements as needed.

• Acts as back up in sales and reception, responsible for Accounts Payable, Accounts Receivable and payroll.

• Provide direct business-to-business technology support, which includes setting up voicemail, T-l lines, networking and adds, moves and changes.

1996-1996 Law Office of Morrison & Kiley Beverly, MA

Legal Secretary (Internship)

• Provided administrative support which included dictation, transcription, typing, filing and researching legal documents which were confidential and time sensitive.

• Responsible for delinquency reports, making collection calls and Accounts Receivable.

• Answered, screened and distributed calls accordingly and in a timely manner.

• Sorted and distributed incoming/outgoing mail and faxes.

Education

1993-1996 Bunker Hill College Charlestown, MA

• Pursued an Associates Degree (Legal Secretary).

• Plan to continue education.

2000-2001 HQ Global Workplaces Inc. Boston, MA

• Completed Telephone Technique Seminar, Sales Vision 2000, Bell Atlantic CAS/CRS User Training and First Time Supervisor/Manager Seminar.

2002-Current American College of Physicians Philadelphia, PA

• Various on-line Seminars

Skills

Proficient in MS Office, Corel, Lotus Notes, GroupWise, Outlook, Sendinblue, Eloqua, Type 45-50 wpm, Shorthand 90 wpm, Amtelco, Infinity, Meridian, Nortel Systems, Excellent Customer Service Skills and Telephone Etiquette, Fast Learner, Call Center

Reference

Available upon request.

Contact this candidate