Customer Service Cross Functional

AN

ANNA SOWE NJIE

**************@*****.*** 614-***-**** Columbus, OH 43232

Skilled Senior Manager is skilled in cross-functional collaboration. Optimizes processes and communication and drive results in [Financial] and [Area of expertise]. Dedicated to continuously improving professional knowledge and business operations by applying top-notch [development strategy] and [economic management control] skills. Multi-talented Senior Manager is well-versed and highly effective at developing, executing, and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.

Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Demonstrated success in improving customer engagement and client visibility in website searches with effective search engine optimization strategies. Knowledgeable about marketing approaches improve business results and enable dramatic sales. Good research, data analysis, and organizational skills. Creative Search Marketing Strategist successfully managing multiple, concurrent client projects. Expert with Google Analytics and SEO to drive results. Establish dynamic relationships to drive future business opportunities. A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Influencing and Negotiating

Business Performance Management

Operations Planning

Sales Channel Analytics

Data-Driven Decision-Making

Industrial Engineering

Sales Strategies and Planning

Cross-Functional Team Leadership

Goal Setting

Verbal and Written Communication

Marketing Program Management

Cost Control

Product Development Budgeting

Employee Development

Strategic Planning and Alignment

Salesforce CRM Software

Trade Show Coordination

Budget Forecasting

Marketing Strategy Development

Microsoft SharePoint

Administration and Reporting

Product Development Consultations

Sales Forecasting

Google Analytics

Performance Tracking and Evaluation

Performance Evaluations

Service Promotion

Project Planning

Team Recruiting and Hiring

Scheduling and Coordinating

Cross-departmental Alignment

Market Trends Analysis

Team Leadership

Documentation and Reporting

Research and Development

Market Research Analysis

Summary

Skills

Legal Issue Resolution

Team Building

Employee Coaching and Motivation

Contract Negotiation

Problem Resolution

Staff Training

Managing Operations and Efficiency

Complex Problem Solving

Product Promotion

Relationship Building

Onboarding and Orientation

Pricing Strategies

Product and Service Specification

Campaign Performance Tracking

Demand Generation

Strategic Marketing

Budget Management

Technical Proficiency

Bankers Bank & financials Management

Columbus, OH

Senior Manager, Strategy

07/2019 - Current

Collaborated with cross-functional team members to build and execute development plans.

Maintained adequate staffing to meet objectives within budget. Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations.

Developed and led process improvements to optimize operations and reduce costs.

Led project scope development to deliver final products that meet business needs.

Used SAP to set up effective management systems for operating budgets and expense classifications.

Oversaw enterprise-level planning with accurate delivery of financial and operational roadmaps.

Partnered with global head of financial planning and analysis to manage current operations and plan strategic updates.

Managed budgeting and forecasting in close collaboration with key stakeholders.

Oversaw vendor relationships to foster performance monitoring, issue resolution and statement of work reviews.

Used data and analytics to diagnose trends and link to business performance outcomes.

Led or supported troubleshooting of operational issues to reduce project bottlenecks or delays.

Provided operational updates to executive team to mitigate areas of concern.

Worked cross-functionally with marketing, sales and finance departments. Inspected completed work to drive quality, timeliness and company standards.

Performed financial analysis to inform discussions with partners and make strategic decisions.

Selected, developed and evaluated personnel to achieve business objectives.

Developed business plans to incorporate growth, modernization and cost structure improvement.

Kept close view on health and performance of base business and helped sustain long-term targets.

Partnered with IT to design, develop and implement technology-based solutions.

Experience

Education and Training

University of The Gambia Columbus, OH

Bachelor of Science in Development Economics And International Development 06/2017

Contact this candidate