Danielle Quarles

Richfield, NC *****

adyat9@r.postjobfree.com

+1-980-***-****

Work Experience

Customer Care Specialist Call Center

Duke Energy - Charlotte, NC

June 2021 to Present

As a customer care specialist I am responsible for running a company's customer care hotline. Those who get to the specialist level often have a few years of experience working in a call center. I know how to efficiently address customer concerns and maintain a high customer retention rate. Psych Technician

Atrium Healthcare - Albemarle, NC

December 2016 to Present

• As a psych tech you observe the patients behavior

• listen to their concerns and record their condition.

• Monitor patients vital signs such as their blood pressure.

• Help patients with activities of daily living, including eating and bathing. Nurse Aide

Ally Home Care - Albemarle, NC

August 2015 to November 2016

• Work under the supervision of nurses or physicians to address the most fundamental elements of a patient's care.

• Nurse Aids feed, dress, bathe and groom patients, contributing enormously to their sense of normalcy and wellbeing.

Cashier/Customer Service

McDonald's - Albemarle, NC

June 2012 to September 2015

• Greet customers

• Take customers order

• Collect the money

Education

High school diploma or GED

Albemarle High School - Albemarle, NC

June 2012

Skills

• Mechanical Skills: Aptitude -- Familiar October 2019 Understanding and applying mechanical concepts and processes. Full results: https://share.indeedassessments.com/share

• assignment/vdp8bc0wvv0hdbxy Cognitive Ability -- Completed January 2020 Combining pieces of information to form general rules or conclusions. Full results: https://share.indeedassessments.com/ share

• to

• profile/ ca7a4658d13cfce743938bfcf58b7705eed53dc074545cb7 Sales: Influence & Negotiation

-- Completed January 2020 Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: https:// share.indeedassessments.com/ share

• to

• profile/6070ae970ace96a3404442728a6fd726eed53dc074545cb7 Reliability -- Highly Proficient February 2020 Tendency to be dependable and come to work. Full results: https:// share.indeedassessments.com/ share

• to

• profile/79d96656fe663c9f6d5132cc23725031eed53dc074545cb7 Building Relationships for Childcare Providers -- Familiar February 2020 Building positive and productive relationships with families of children ages 0-3. Full results: https://share.indeedassessments.com/ share

• to

• profile/4c33d850e3a2c37ee49e464a1b7aa49ceed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Patient Care

• Vital Signs

• Cash handling

Certifications and Licenses

Basic Life Support (BLS) CPI December 2016

CPR Certification

Assessments

Customer focus & orientation — Highly Proficient

March 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Work style: Reliability — Highly Proficient

February 2020

Tendency to be dependable and come to work

Full results: Highly Proficient

Data entry: Accuracy — Familiar

July 2019

Entering data quickly and accurately.

Full results: Familiar

Customer service — Familiar

January 2021

Identifying and resolving common customer issues

Full results: Familiar

Data entry: Attention to detail — Familiar

March 2020

Maintaining data integrity by detecting errors

Full results: Familiar

Mechanical Skills: Aptitude — Familiar

October 2019

Understanding and applying mechanical concepts and processes. Full results: Familiar

Building relationships for childcare providers — Familiar February 2020

Building positive and productive relationships with families of children ages 0–3 Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate